Experience

InMotion Hosting

• United States
• Internet Publishing
• 100 - 200 Employee

• Customer Success Supervisor

  • Jan 2020 - Present

  Virginia Beach -Conduct the interview, onboarding, and training process for the Billing and Technical positions. -Collaborate with 11 cross-functional departments to develop career advancement opportunities. -Reduce costs by 15% through controls on overtime and operational efficiencies. -Identify malfunctioning applications and efficiently coordinated with cross-functional departments to resolve external and internal blockers. -Evaluate the performance and adherence to company policy bi-weekly… Show more -Conduct the interview, onboarding, and training process for the Billing and Technical positions. -Collaborate with 11 cross-functional departments to develop career advancement opportunities. -Reduce costs by 15% through controls on overtime and operational efficiencies. -Identify malfunctioning applications and efficiently coordinated with cross-functional departments to resolve external and internal blockers. -Evaluate the performance and adherence to company policy bi-weekly amongst a staff of 18. -Strategize employee relation and communication tactics amongst department leaders. -Manage the operations of the department floor consisting of over 250 agents.

• Billing Representative

  • Jun 2018 - Jan 2020

  Norfolk, Virginia Area -Collaborated with five cross-functional departments to provide educational training to new employees. -Identified operational improvement procedures decreasing workflow times from 12 minutes to 8 minutes. -Professionally handled incoming Billing and Technical Support requests from customers requiring further assistance.



University of Lynchburg

• United States
• Higher Education
• 700 & Above Employee

• Event Coordinator Supervisor

  • Aug 2016 - May 2018

  Lynchburg, Virginia Area -Collaborated with the University department heads and student government organizations to coordinate over a 100 events per year for the student life community. -Coordinated community events with other universities and organizations to reduce our yearly budget costs by 28%. -Strategized marketing campaigns for community events increasing participation by 20%. -Streamlined the onboarding process increasing productivity by 50%.

• Business and Marketing Manager

  • Aug 2016 - May 2017

  Lynchburg, Virginia Area -Streamlined the onboarding process. -Conducted performance management for fellow team members and developed the organizations guidelines and expectations. -Strategized marketing campaigns to increase community participation via reading the newspaper, attending events presented in the newspaper, and submitting article submissions. -Collaborated with our Student Government to configure a yearly budget. -Rewrote the business plans and budget accordingly.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Elite Order Taker

  • Mar 2014 - Jan 2018

  773 Lynnhaven Pkwy, Virginia Beach, VA. -Assisted with the interview process and on the floor training. -Responsible for up-selling additional menu items and seasonal promotions to increase restaurant profits. -Maintained customer excellence and effectively resolve food and/or service issues. -Responsible for maintaining effective floor coverage during peak hours.



Kings Dominion

• Ride Operator

  • May 2017 - Aug 2017

  Doswell, Virginia -Assisted with training development. -Operated mechanical riding devices and inform patrons of safety precautions. -Provided customer excellence throughout the day by providing directions, photo assistance, and answering questions.



Dollar Tree Stores

• Retail
• 700 & Above Employee

• Cashier

  • Jul 2014 - Aug 2016

  Virginia Beach -Assisted with on-the-job training including cashier, inventory, and cleaning responsibilities. -Handled sales transactions and maintain the security of all assets. -Assisted with unloading delivery trucks and re-stocking inventory.