Kae Harrison
Manager at Bus Parts Warehouse- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Deborah Dauterman
I would highly recommend Kristen Harrison for any position. She is very quick to learn new duties. She is extremely supportive and cares deeply about giving her all to any task she is given. She is very detail-oriented and organized. She also brings great joy to her work.
Angela Sage Larsen
Kristen is an efficient, intelligent problem solver who tackles each challenge with initiative and a smile.
Deborah Dauterman
I would highly recommend Kristen Harrison for any position. She is very quick to learn new duties. She is extremely supportive and cares deeply about giving her all to any task she is given. She is very detail-oriented and organized. She also brings great joy to her work.
Angela Sage Larsen
Kristen is an efficient, intelligent problem solver who tackles each challenge with initiative and a smile.
Deborah Dauterman
I would highly recommend Kristen Harrison for any position. She is very quick to learn new duties. She is extremely supportive and cares deeply about giving her all to any task she is given. She is very detail-oriented and organized. She also brings great joy to her work.
Angela Sage Larsen
Kristen is an efficient, intelligent problem solver who tackles each challenge with initiative and a smile.
Deborah Dauterman
I would highly recommend Kristen Harrison for any position. She is very quick to learn new duties. She is extremely supportive and cares deeply about giving her all to any task she is given. She is very detail-oriented and organized. She also brings great joy to her work.
Angela Sage Larsen
Kristen is an efficient, intelligent problem solver who tackles each challenge with initiative and a smile.
Credentials
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NYS Citizen Public Health Leader Training Program
eCornellJul, 2021- Nov, 2024 -
COVID-19 Contact Tracing
CourseraMay, 2020- Nov, 2024 -
Director's Track
Association for Student Conduct AdministrationJul, 2019- Nov, 2024 -
Fire Safety and Fire Extinguisher Training
Principia College - Fire and SafetyAug, 2016- Nov, 2024 -
Vehicle Safety training, up to 15 passenger vehicles
Principia CollegeAug, 2016- Nov, 2024 -
Getting Results
American Management AssociationJul, 2013- Nov, 2024 -
Management Conference
Pryor Learning | Fred Pryor Seminars | CareerTrackMay, 2013- Nov, 2024 -
ADP WorkforceNow Reporting
ADPNov, 2012- Nov, 2024 -
ADP WorkforceNow Benefits
ADPApr, 2012- Nov, 2024 -
ADP WorkforceNow practitioner
ADPMar, 2012- Nov, 2024 -
What Matters Most
FranklinCoveyJan, 2003- Nov, 2024 -
First Aid/CPR/AED training
American Red Cross
Experience
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Bus Parts Warehouse
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United States
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Truck Transportation
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1 - 100 Employee
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Manager
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Dec 2019 - Present
• Co-administrator for robust website which accounts for more than 45% of overall sales, supports live chat, over 21,000 inventory items, and in stock same day shipping. Secondary Administrator of end-to-end database (Oracle Netsuite). • Perform as HR Generalist, Accounts Receivable, competitive bidding and contracts, Marketing, Account Management, Customer Service, and Interim Warehouse Manager as needed. Recommended, planned, and implemented paperless invoicing - reducing expenses, as well as shortening the accounts receivable cycle by an average of two weeks. • Performed a full audit of our customer database, categorized all customers for more efficient and targeted marketing, and streamlined our inventory to improve the customer experience. • Managed the call center, including major account management, as well as sales and inventory management leadership. Provided accurate sales forecasting, set revenue goals, and exceeded those goals consistently. Show less
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Staffing Solutions Organization LLC
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United States
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Staffing and Recruiting
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100 - 200 Employee
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Quality Assurance Specialist and Team Supervisor
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May 2020 - Aug 2022
• Supervisor for virtual call center for COVID-19 response for New York State Department of Health with 22 direct reports, 160 indirect report. Customer escalations, weekly training, customer service development, analytics, metrics, and reporting. • As one of the first supervisors to be hired in the virtual call center for COVID-19 response project, I developed many of the Standard Operating Procedures that were used for the entire contract, including call scripting, call auditing training and checklists, language line training and documentation, process flows, county specific compliance and tracking documentation, and non-compliance/fraud detection guidelines. I worked closely with the IT department to implement and improve process flows, resolve user challenges, suggest software updates, and reporting capabilities. • I provided training in Quality Assurance, Compliance, Fraud Detection, Customer Service, Contact Tracing, Case Interviewing, and Performance Evaluations. I also provided training on auditing customer calls and de-escalating techniques. • I was recognized for excellence in management/ supervision of remote employees, and excellence in training, including spreadsheet training, database management, LexisNexis (including ethical use of public data), and collaborative leadership. Show less
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Principia College
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United States
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Higher Education
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200 - 300 Employee
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HR Generalist and Student Conduct Administrator
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Mar 2012 - Sep 2019
• 3/2012 - 6/2016 - HR Generalist who ran the Student Employment Program for two campuses, with 5 annual hiring cycles. Provided multi-campus HR benefits administration, (including annual enrollment, FMLA, COBRA, ADPWorkforce, and paid leaves). Provided onboarding, diversity and inclusion training, and harassment prevention training using learning management systems (LMS) in person/classroom training, and distance learning. Helped to redesign, implement, and provided ongoing support for new performance evaluation system. Updated employee handbook. Created and implemented an exit interview process. • 7/2016 - 9/2019 - Student Conduct Administrator with a Restorative Justice system. Provided guidance, leadership, and training support to student governing bodies. Served as a Residence Director. Helped develop and lead suicide prevention training and ongoing support efforts. Helped develop and present the graduation requirement course on ethical decision making, and global citizenship. • Was a staff-elected representative for two terms/six years, including bargaining with leadership, documenting policy change, and providing training, coaching, and mentoring for all levels of staff. • Served on the Diversity and Inclusion committee. • Served as the student selected representative of the LGBTQ+ student union. • Committee Chair during successful Re-Affirmation of Accreditation. Show less
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Roman Holiday Motor Homes
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United States
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Retail
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Office Manager
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Jun 2010 - May 2011
• Office/Operations Manager - Inventory, HR Generalist, Tax/Title/Licensing, Vendor Relations, Account Management, Social Media and Marketing, Database, Administration. • Notary with the state of Texas. • Acting location manager when owners absent. • Office/Operations Manager - Inventory, HR Generalist, Tax/Title/Licensing, Vendor Relations, Account Management, Social Media and Marketing, Database, Administration. • Notary with the state of Texas. • Acting location manager when owners absent.
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Owner
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Jun 2005 - Dec 2009
Owner/operator of independent mail and parcel center and independent retail candy store. HR, Sales and Account Management, Marketing, Accounting, Lease and equipment negotiations, and Vendor Management. Owner/operator of independent mail and parcel center and independent retail candy store. HR, Sales and Account Management, Marketing, Accounting, Lease and equipment negotiations, and Vendor Management.
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The Scooter Store
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United States
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Medical Equipment Manufacturing
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300 - 400 Employee
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Performance Consultant
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1998 - 2003
• Top Ranked Mobility Sales Consultant - Durable Medical Sales • Promoted to Sales Team Manager, helped to create and develop the Medicare Audit and Compliance department, including insurance verification, quality monitoring, sales training, and insurance billing. • Promoted to Corporate Trainer/Performance Consultant, helped to develop a wide variety of training courses, including referral generation, New Employee Orientation, field personnel alignment, and HIPAA compliance. • Provided training, coaching, and staff development for 2600+ staff, including C-Suite. Show less
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Education
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2013 - 2016
Excelsior College
Bachelor's degree, Religion/Religious Studies and Communications -
1992 - 1993
Principia College
English/Political Science
Community
