Beverage Manager

• May 2021 - Present

Collaborated in the development of a thorough on-boarding program for new hires to facilitate success for new employees.Resolved employee and customer concerns by identifying root problems and providing creative and time effective solutions.Helped upper management to source, analyze, and select over 10 new vendors for coffee and pastries.Took control of inventory management and adapted a new system for tracking, recording, and ordering inventory.

Shop Lead

• Jan 2020 - May 2021

Barista

• Sep 2019 - Jan 2020

Donations Manager

• Apr 2020 - Present

Remodeled coffee donation system, leading to the launch of a new program that redistributes both roasted coffee and green coffee. Identified and pursued new leads for donation partners with shared values. Researched potential new partnerships with companies and responded to inquiries by interested donors and donees. Increased the efficiency of our operations by isolating bottlenecks in the donation pipeline and working with the founder to address these issues. Remodeled coffee donation system, leading to the launch of a new program that redistributes both roasted coffee and green coffee. Identified and pursued new leads for donation partners with shared values. Researched potential new partnerships with companies and responded to inquiries by interested donors and donees. Increased the efficiency of our operations by isolating bottlenecks in the donation pipeline and working with the founder to address these issues.

Barista and Events Coordinator

• Jan 2019 - Jun 2019

Developed and executed three coffee cupping events for 10-15 individuals each using different engagement methods (hands-on learning, PowerPoint slides, informational documents, etc.). Analyzed oral and written customer feedback to identify areas for improvement. Coordinated reservations for event space and managed events email. Developed and executed three coffee cupping events for 10-15 individuals each using different engagement methods (hands-on learning, PowerPoint slides, informational documents, etc.). Analyzed oral and written customer feedback to identify areas for improvement. Coordinated reservations for event space and managed events email.

Barista

• Aug 2018 - Jan 2019

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Barista

• Oct 2017 - Jun 2018

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Instructor

• Aug 2016 - Dec 2017

Taught 1-credit hour course through the Collins Living-Learning Center. Received positive instructor evaluations from 100% of students across three semesters. Developed class curriculum and daily lesson plans for 40+ classes across semesters. Led class discussions on oftentimes difficult subject matters and handled interpersonal student conflicts. Taught 1-credit hour course through the Collins Living-Learning Center. Received positive instructor evaluations from 100% of students across three semesters. Developed class curriculum and daily lesson plans for 40+ classes across semesters. Led class discussions on oftentimes difficult subject matters and handled interpersonal student conflicts.

Inventory Manager

• Mar 2016 - Sep 2017

Tracked and ordered weekly inventory of 60+ items. Hired, trained, and supervised team of 7 baristas. Attended annual budget meeting to allocate funds. Tracked and ordered weekly inventory of 60+ items. Hired, trained, and supervised team of 7 baristas. Attended annual budget meeting to allocate funds.