Experience

Sheraton Grand Istanbul Atasehir

• Türkiye
• Hospitality
• 1 - 100 Employee

• Director of Front Office & Quality

  • Jan 2023 - Present

• Front Office Manager

  • Sep 2019 - Feb 2023

• Assistant Front Office Manager

  • Apr 2018 - Aug 2019



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Manager on Duty

  • Feb 2016 - Apr 2018

  • Asisting the Front Office Manager during absence, leading the Front Office department. Participate in decision-making with department head. • Engage Guests in conversation and provide general assistance • Manage, record, and resolve promptly all Guest complaints • Monitor Guest satisfaction reports and implement actions to improve results • Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded. • Handle, record and follow through with management issues or emergencies that arise • Coordinate hotel emergency procedures within the scope of defined plans. • Meet and greet VIP Guests and major corporate clients upon arrival • Prepare reports, handle special projects and assignments as required. Show less



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Mar 2014 - Feb 2016

  • Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-dayoperations of the Front Desk including Switchboard.• Oversee Bell and Door staff in the absence of their department head.• Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.• Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded.• Assist in providing staff with ongoing coaching, training and development.• Coordinate hotel emergency procedures within the scope of defined plans.• Prepare reports, handle special projects and assignments as required.• Consider and Forecast upcoming week business workload and Prepare weekly Front Office working schedule. Show less

• Front Desk Agent

  • Oct 2012 - Mar 2014

  Front Desk Clerk at International Hotel chain which located on business area in Istanbul Anatolia side. Luxury and market leader hotel with 238 rooms. Daily work routine: Processing all guest check-ins and check-outs. Solving guest problems and to response all guest requests. Simply, hosting brilliantly.



Holiday Inn Gebze Istanbul Asia

• Front Desk Shift Leader

  • Apr 2012 - Oct 2012

  Shift Leader at newly opened International Hotel chain in business area. basic duties: to be responsible of front desk organization. to establish new system and front desk principles. to predict possible problems and to take action for guest complaints and inconveniences. reporting daily operations to Front Office Manager and Room Division Manager. Shift Leader at newly opened International Hotel chain in business area. basic duties: to be responsible of front desk organization. to establish new system and front desk principles. to predict possible problems and to take action for guest complaints and inconveniences. reporting daily operations to Front Office Manager and Room Division Manager.



Green Park Pendik Hotel & Convention Center

• Istanbul, Turkey

• Front Desk Agent

  • Jun 2011 - Apr 2012

  Front Desk Clerk at the biggest hotel and convention center of Istanbul Anatolia side. business and meeting based hotel with 538 rooms. Daily work routine: Processing all guest check-ins and check-outs. Solving guest problems and to response all guest requests. Front Desk Clerk at the biggest hotel and convention center of Istanbul Anatolia side. business and meeting based hotel with 538 rooms. Daily work routine: Processing all guest check-ins and check-outs. Solving guest problems and to response all guest requests.