Experience

New Jersey Division of Taxation

• United States
• Government Administration
• 1 - 100 Employee

• Administrative Analyst

  • Oct 2022 - Present

  Analyze and gather data through internal data systemsReview current business rules for optimal processing of various tax typesEnsure tax filings are processed properly through various mediasData system maintenance in order to recommend systemic improvements or new software and hardware needs

• Tax Representative 1

  • Feb 2019 - Oct 2022

  Assisting taxpayers and businessesProvide information pertaining to state tax years filed Processed debt and bill collections by credit cards, checks, money orders, and debit cardsHelp taxpayers and businesses prepare their state tax returnIssue refunds, and InvoicesReceived faxes of confidential documents pertaining businesses and individual accounts

• Technical Assistant

  • Feb 2018 - Feb 2019

  ● Assisting taxpayers● Provide information pertaining to state tax years filed ● Processed debt and bill collections by credit cards, checks, money orders, and debit cards● Help taxpayers prepare their state tax return● Issue refunds● Received faxes of confidential documents pertaining to taxpayers returns ● Mailed tax payers documents



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Specialist

  • Jul 2022 - Present

  Educate, and inform customers about Apple products Greet customers entering the store Provided technical support to customers with Apple Products Assist customers find the right products to fit their needs Assist customers with setting up new devices or transferring data from old device to their new one Educate, and inform customers about Apple products Greet customers entering the store Provided technical support to customers with Apple Products Assist customers find the right products to fit their needs Assist customers with setting up new devices or transferring data from old device to their new one



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista Lead

  • Apr 2014 - Dec 2017

  ● Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. ● Clean or sanitize work areas, utensils, or equipment. ● Clean service or seating areas. ● Customer service ● Provide training and assistance to new cashiers ● Receive payment by cash, checks, and credit card ● Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. ● Clean or sanitize work areas, utensils, or equipment. ● Clean service or seating areas. ● Customer service ● Provide training and assistance to new cashiers ● Receive payment by cash, checks, and credit card



GIANT Food Stores, LLC

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Jun 2016 - Apr 2017

  ● Greet the customers entering into store ● Handling all the cash transactions ● Receive payment by cash, checks, and credit card ● Guiding and solving inquires for customers ● Provide training and assistance to new cashiers ● Scan items and ensure pricing is correct. ● Ask if they want paper or plastic. ● Take coupons and scan correctly. ● Dispense correct change. ● Overall customer service ● Greet the customers entering into store ● Handling all the cash transactions ● Receive payment by cash, checks, and credit card ● Guiding and solving inquires for customers ● Provide training and assistance to new cashiers ● Scan items and ensure pricing is correct. ● Ask if they want paper or plastic. ● Take coupons and scan correctly. ● Dispense correct change. ● Overall customer service



Bloomsburg University of Pennsylvania

• Higher Education
• 700 & Above Employee

• Community Assistant

  • Aug 2014 - Jan 2015

  ● Para-professional student staff member of the Office of Residence Life. ● Demonstrated a strong commitment to the residential experience as a community member and a sincere interest in each student as an individual ● Handled Event Planning for the dorm ● Handled the budget for events in the dorm ● Conflict Mediation ● Provided resources & Referrals to students ● Customer Service ● Resident Management Systems ● Responsible for emergency response ● Processed service orders & complaints Show less