Experience

Utility Concierge

• United States
• Utilities
• 1 - 100 Employee

• Account Manager

  • 2019 - Present

  Educate customers on services available to them, helping them save time and money while providing mind-blowing customer experiences. Account manager for portfolio with 10 business partners across multiple states. Educate customers on services available to them, helping them save time and money while providing mind-blowing customer experiences. Account manager for portfolio with 10 business partners across multiple states.



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Sr. Sales Chat Leader

  • 2017 - 2019

  Part of leadership team responsible for monitoring metrics and providing group or 1:1 feedback, measuring QA, creating and delivering training, and partnering for operations strategy process improvements. Leading in all sales performance metrics. Part of leadership team responsible for monitoring metrics and providing group or 1:1 feedback, measuring QA, creating and delivering training, and partnering for operations strategy process improvements. Leading in all sales performance metrics.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• General Manager

  • 2010 - 2016

  Oversight of all daily operations, including customer experience, training & development, process improvements, B2B sales, marketing, and workforce management. Oversight of all daily operations, including customer experience, training & development, process improvements, B2B sales, marketing, and workforce management.



Odessa College

• United States
• Higher Education
• 100 - 200 Employee

• Operations Supervisor

  • 2008 - 2010

  Oversight of daily operations, including student experience, training, process improvements, and technical writing. Oversight of daily operations, including student experience, training, process improvements, and technical writing.