Experience

Live. Thrive. Balance.

• United States
• Strategic Management Services
• 1 - 100 Employee

• Director of Sales and Vendor Relations

  • Aug 2021 - Present

  -Developed and executed strategic plans to achieve sales targets -Created strategic partnerships with likeminded companies -Manage B2B, Outside and Inside sales, and create company goals and directives for each -Create and communicate sales goals and report directly to CEO -Build and Maintain long lasting relationships with customers and vendors -Understand industry-specific trends and landscapes -Forsee and report forces that shift strategic directions of accounts and budgets Key Achievements -Created company wide sales platform and strategy -Created and streamlined sales processes -Help found the strategic corporate partnerships and relationships Show less



CarMax

• United States
• Retail
• 700 & Above Employee

• Sales Account Manager

  • Mar 2020 - Jan 2022

  Manage a top-performing sales team, support customers in the sales process, and collaborate with departmental managers to support operations.• Partner with financial institutions to oversee loan applications, track loan details, and review customers' financial documents, securing new business and lending. • Coach and mentor sales associates on customer interactions, manage team sales activities, forecast team sales goals, and hit targets consistently.Key Achievements:• Sales Team recorded the highest store sales in multiple months, achieved the highest ratings for customer service, and recorded unprecedented store sales.• Formulated effective security policies that protected company assets from losses due to theft or damage. Show less

• Service Operations Manager

  • Nov 2017 - Mar 2020

  Managed team operations, advised the company on quality concerns, developed business strategies, and negotiated with key stakeholders. Key Achievements:• Reduced waste led regional budget meetings in all stores to bring down costs and achieved a 50% saving on company expenditure.• Steered customer service scores to the highest in the region and created the region's top-rated business environment for coaching new associates.• Established and maintained clear benchmarks, improved efficiency, boosted service quality, and kept teams motivated and productive.• Monitored product quality, analyzed customer feedback, and communicated necessary improvements to the service department and production teams.• Led discussions with key customers, oversaw service needs, and developed effective and practical solutions to complex transactions.• Evaluated suppliers and assessed quality, timeliness, and compliance to delivery policies, maintained tight cost controls.• Maximized operations' efficiency, controlled budget, oversaw customer accounts, and scheduled and led meetings.• Initiated activities to improve employee engagement, developed team strategies, and reported initiatives and proposed changes to corporate committees. Show less

• Customer Service Representative

  • Nov 2015 - Nov 2017

  Collaborated with the sales, marketing, and management teams to develop solutions and accomplished shared objectives efficiently. Developed best practices for sales operations and customer service, coached team members, and improved the store's efficiency. Built cordial relationships with customers, addressed questions about sizing and accessories, and advised how to care for merchandise properly.Key Achievements:• Trained and developed new associates,• Rated as an SME (Subject Matter Expert) regional leader.• Led team to be rated among the top 5 in the company, ranked top employee in the region and among the top 10 in the company for exceptional customer feedback and VOC (Voice of the Customer) score. • Offered optimal services, achieved quotas, and improved sales abilities and product knowledge consistently. Show less