Experience

DC Department of Housing and Community Development

• United States
• Government Administration
• 1 - 100 Employee

• Program Analyst

  • Oct 2021 - Present

  • Devise new or modified work methods, processes, and procedures to improve program operations and organizational structures. • Conduct analytical studies, research, compile data, identify deficiencies, and recommend corrective actions to improve program processes. • Conduct internal reviews to ensure programs follow applicable laws, regulations, and policies. • Advise Rental Conversion Administrator/department manager on methods and procedures, organizational surveys, reports, and process control techniques. • Develop procedures, guidelines, and work methods, and create standard operating procedure templates and standard operating procedure manuals to ensure department compliance with all applicable regulations and policies and improve program operations. • Evaluate existing procedures to improve operational efficiency, make recommendations, and create updated forms and spreadsheets to improve program daily activities and services. • Recommend administrative and organizational strategies and changes in internal operating procedures to integrate new requirements and to progress, advance, and eradicate management problems. • Identify research and analyze program issues for presentation to the Rental Conversion Administrator and agency management faculty. • Offer integral input and insight into how the Rental Conversion and Sale Division website is constructed. • Generate PowerPoint Presentations identifying department issues and offer resolutions. • Construct and maintain interactive Excel spreadsheets comprising active links to websites, statutes, documents (applications and forms), and responses to questions and concerns. • Form interactive Adobe forms to be added to the Department of Housing and Community Development's website on the Rental Conversion and Sale Division webpage. • Compose and edit memos for submission to the Affordable Housing Preservation Officer and the Director informing management of division process changes, requests, and updates. Show less



National Defense University

• Higher Education
• 500 - 600 Employee

• HR Liaison

  • Oct 2018 - Oct 2021



U.S. Small Business Administration

• United States
• Government Administration
• 700 & Above Employee

• Administrative Support Specialist

  • Aug 2017 - Oct 2018



Dallas Independent School District

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Administrative Specialist

  • Aug 2015 - Apr 2016



DC Office of the State Superintendent of Education (OSSE)

• United States
• Education Management
• 200 - 300 Employee

• Customer Service Specialist (Program Analyst Responsibilities)

  • Mar 2013 - Jul 2015