System Engineer

• Oct 2019 - Present

Network and Server Administrator

• Jan 2018 - Oct 2019

Acquire, configure and maintain development, test production servers including after-hours support and monitoring server usage and up-time. Provide technical and procedural direction to the company for the actual implementation of the network servers used, as well as interface with internal users, development personnel and other technical staff. Build and maintain material describing activity levels and possible next steps required for each server. Act as liaison for internal and external communications directly with departments as required. Provide regular status reports and gather requirements from departments and provide input into the infrastructure products that are bought or built. Build and maintain the servers required for development work, internal testing, customer testing and production environments. Maintain file version consistency across all development servers. Maintain access privileges and account groups as directed by development team. Interface with vendors to obtain required equipment and software in a timely manner while ensuring proper audit and budget controls are met. Show less

Sales Support Officer

• Jun 2017 - Jan 2018

Responsibilities include (but not limited to): Creation of leads and entering them in CRM; Creation of opportunities through Telesales; Supporting sales activities for the sales team; First line Sales support for customers; Updating CRM data; Creation of Estimates/Quotations with help of License/business desk; Organizing meetings and appointments with and on behalf of the Sales Manager and/or Sales Executives; Answering and/or dispatching question existing customer toward Operations or towards Sales Manager and/or Sales Executives; Supporting Marketing department in events; Supporting activities for Customer Care Program. Show less

• Sep 2015 - May 2017

Make sales calls to new and existing clientsBuild relationships with key employees among customersCreate plans to address clients’ business needsAdvise clients on creating profitable processesSchedule regular meetings with customers to ensure they are satisfiedAct as point of contact for complaints and escalate issues as appropriateEnsure both the company and clients adhere to contract termsStudy competition to find new ways to retain customersSet sales and revenue targets and work diligently to meet themCollaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs Show less

• Jul 2016 - Oct 2016

Determines customers' needs and desires by specifying the research needed to obtain market information.Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.Assesses market competition by comparing the company's product to competitors' products.Provides source data for product line communications by defining product marketing communication objectives.Obtains product market share by working with sales director to develop product sales strategies.Assesses product market data by calling on customers with field salespeople and evaluating sales call results.Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests. Show less

• Jun 2010 - Sep 2015

Provide technical support for both hardware and software issues our users encounterManage the configuration and operation of client-based computer operating systemsMonitor the system daily and respond immediately to security or usability concernsCreate and verify backups of dataRespond to and resolve help desk requestsUpgrade systems and processes as required for enhanced functionality and security issue resolutionAdministrate infrastructure, including firewalls, databases, malware protection software and other processesReview application logsInstall and test computer-related equipment Show less

IT Technician

• 2007 - 2010

Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Show less