Experience

School of Business & Technology London
• United Kingdom
• E-Learning Providers
• 1 - 100 Employee
• Customer Relationship Executive

  • May 2022 - Present


City Exchange, UAE

• Customer Service Executive

  • Apr 2019 - Feb 2022

  o Provide excellent customer service at branch using organisation's product or services. o Attend customers for making remittance, currency exchange, telex transfer etc. o Communicate courteously with customers by telephone, email and face-to-face. o Answer to customer complaints, branch detail inquiries, transaction, transaction inquiries, rate inquiries, conversion. o Prepare End of day report & cash reconciliation. o WPS Registration of new companies by checking all the required documents of the company. o WPS salary processing of registered companies. o Provide accurate,valid and complete information by using the right methods and tools. o Maintain records, prepares reports and performs work processing assignments & related clerical duties. o Handle customer complaints, provide appropriate solutions and alternative within the time limits, follow up to ensure resolution. Show less



VKC Group, India

• India
• Retail Apparel and Fashion
• 700 & Above Employee

• Procurement Executive

  • Jun 2017 - Jan 2019

  Worked as a procurement executive in material management department at VKC group, one of the leading footwear manufacturing and marketing company in India. Handling procurement of materials and machineries from inside and outside India to 16 subdidiary units under VKC Div2. Good in data analysis, team building, result oriented works and take initiative for the smooth flow. Prepared 7 SOP for the good processing of MM department Good in Inventory management. o Responsible for procurement of electrical machines, testing equipment to 16 subsidiary units across India. o Prepare and release purchase orders, inter-branch stock transfer orders, invoices, delivery slips, waybills on time. o Review and analyze all potential vendors/suppliers, supply and price options for comparison. o Maintain database and monitor order placement in the right time according to purchasing cycle. o Provide management reports and key performance data on regular basis. o Manage relationship with suppliers and select and develop new customers. o Negotiate and manage contract terms with suppliers to ensure value for money, quality standards and delivery terms with technical and operational input from stakeholders and colleagues. o Scheduling and arrangements of vendor meting and team meeting in coordination with superiors and colleagues. o Maintain and update supplier database and their qualifications, price lists, lead time, payment terms etc. Record all the correspondences with suppliers. o Arrange the goods for quality test, evaluate with standard values and prepare data to submit to superior. o Examine returned items for defects and exchange defective items or refund money. o Synchronize and coordinate works with other sections/departments such as unit MM, finance, logistics, QC etc. o Become familiar and efficient with all phases of the computer system/software required for procurement. Show less