Kacy Capozzoli

Color Specialist at PHILIP PELUSI® SALONS
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Experience

    • United States
    • Retail
    • 1 - 100 Employee
    • Color Specialist
      • 2022 - Present

      • Design artistic, innovative hairstyles and colors to high-end clientele • Conduct platform demonstrations and educational classes for up to date and trending color, cutting, and extension techniques • Utilize hair color and techniques to reflect and enhance client personalities • Work efficiently and effectively with salon staff • Provide excellent guest experience • Utilize state-of-the-art tools and techniques in hair cutting and texturizing • Train salon staff in basic and advanced color principles and techniques

    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Studio Manager
      • Jul 2021 - Dec 2022

      Meet Performance metrics (KPI’s) month over month ● Manages studio compliance and brand continuity in all operations ● Responsible for managing all aspects of the employee life cycle: recruiting, hiring, onboarding, development, and more. ● Curating a positive work environment and goal driven studio culture ● Handling member concerns in a professional and objective manner with the goal of resolution ● Maintaining organization through administrative task ● Participating and planning all marketing and outreach events ● Handling and curating content for social media platforms ● Knowledge of MINDBODY systems, payroll, lead generating software and Hootsuite

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Studio Manager/Instructor
      • Jan 2018 - Dec 2022

      Reviewed performance data to monitor and measure productivity, goal progress, and activity levels ● Organized budgets, oversaw P&L’s and achieved margin targets consistently to stay on track with growth plans of new location in south hills PA ● Trained, coached, and mentored staff to ensure smooth adoption of new instructor program ● Chaired weekly meetings with owners and instructors to identify opportunities of improvement; establish milestones and tailor products to individual markets ● Tracked and analyzed key metrics to improve overall profitability and bring in new clientele ● Improved brand awareness by monitoring and marketing campaigns and fostering membership acquisitions/business development. (Created and implemented new marketing every month, ran social media platforms as well as weekly newsletters and email blasts)

    • United States
    • Retail
    • 700 & Above Employee
    • Salon Educator
      • Aug 2020 - Jan 2022

      Oversaw daily operations of salon, including employee performance, sales Recruited, trained, and supervised Drybar employees in hair quality to uphold Drybar standards Evaluated employee performance quarterly and gave annual reviews Curating a positive work environment and goal driven studio culture Handling member concerns in a professional and objective manner with the goal of resolution Maintaining organization through administrative task Participating and planning all marketing and outreach events Handling and curating content for social media platforms Knowledge of BOOKER systems, payroll, lead generating software and Hootsuite

    • United States
    • Retail
    • 700 & Above Employee
    • Service Manager
      • Sep 2020 - Jul 2021

      Exceeded goal expectations related to services (salon and brow bar), boutiques, makeup, skincare, fragrance, pro hair & PCA merchandise sales and service sales - as well as operational excellence ● Promote a culture of accountability to exceed store goals related to services, boutiques, makeup, skincare, fragrance, prohair, and PCA merchandise sales, LLC (credit) payroll, retail shrink, and Omni-channel ● Drive company profitability through operations and sales growth ● Plan and execute events for brand representation and boutiques ● Review and interpret financial and operational reporting regularly, including service visit and audit results ● Identify underperforming metrics and develop strategies using programs

    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Assistant Manager
      • Jan 2017 - Dec 2018

      Increased sales revenues by 32% over 4 months by promoting complementary products and educating consumers about store promotions Managed inventory control processes to restore back stock, control costs and maintain sales floor levels Trained, coached, and mentored staff to ensure smooth adoption of new instructor program Chaired weekly meetings with owners and instructors to identify opportunities of improvement; establish milestones and tailor products to individual markets Executed planograms and ad sets

Education

  • California University of Pennsylvania
    Bachelor of Arts - BA, Communication and Media Studies
    2010 - 2014
  • South Hills Beauty Academy Inc
    Cosmetology/Cosmetologist, General

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