Experience

UC Health West Chester Hospital

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Health Unit Coordinator

  • Feb 2016 - Present

  Under the direction of a professional nurse manager, facilitates the smooth operation of the nursing unit by coordinating non-clinical operations including transcription of electronic physician’s orders, maintaining the patient’s medical record, related forms, and documents from admission to discharge. Collaborates with clinical, admitting, information systems and environmental services staff to coordinate efficient patient flow. Functions as a resource for clinical personnel regarding unit and outpatient operational issues. Displays exemplary telephone etiquette and customer service skills. Coordinates nursing unit communication and activities with physicians, nursing staff, other departments, professional staff, patients, and families related to patient care. Reports changes in patient condition to the head nurse. Participates in problem solving patient care issues with other team members. Manages the desk area of the inpatient unit, facilitating the use of technology and coordinating downtime procedures by utilizing time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them. Has the ability to adapt to changes in a fast paced work environment; possess analytical skills to gather and interpret routine data, maintain semi-complex records and organize work. Excellent working knowledge of Windows office systems, EPIC and Star Navigator systems and all office equipment. Provide customer support on difficult problems, implements tactics to de-escalate problem situations immediately. Ensures that within the division, all areas are organized and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees. Often times required to work independently



Mercy Health Hospital, Green Twp, Ohio

• Cincinnati, Ohio Area

• Administrative Clinical-Care Coordinator - Medical Surgical

  • Apr 2015 - Feb 2016

  Under the supervision of the professional nurse manager, performs a variety of clerical duties associated with patient care unit operations. Communicates with the health care team; patients; and visitors, by utilizing both oral, written via telephone and intercom electronic devices/equipment. Assembles, completes, and processes patients’ charts as indicated, and enters data in the Star Navigator system and EPIC system . Keep patient records accurately identified, files test and lab reports within medical record. Transcribes and enters doctors’ orders per hospital policy. Prepares and maintains computer information, completes admission and discharge paperwork including patient profiles. Assist with ordering, receiving, distributing, and sorting supplies brought to the unit to maintain inventory of the unit’s equipment stock and supplies. Provide customer support on difficult problems, implements tactics to de-escalate problem situations immediately. Often times required to work independently



Cincinnati State

• United States
• Education Administration Programs
• 400 - 500 Employee

• Administrative Assistant

  • Jan 2014 - Jul 2014

  Part time position answering inquiries by clarifying desired information; researching, locating, and provided information related to maintenance of database by entering potentate data. Make accurate changes to customer’s accounts; screen and transfer calls to appropriate departments, complete data entry assigned task timely: work assigned shifts and arrive on time; learn and master new concepts; positive work ethic; and is commitment to providing timely, courteous, and knowledgeable responses to incoming callers; and customer service oriented with the willingness to deal with people daily; juggle multiple priorities and meet tight deadlines without compromising quality. Often times required to work independently. Communicate effectively, establishes good relationships with the customer by acknowledging the customers with a smiling face that projects a friendly voice and always remembering, the customer comes first.



Education at Work

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Call Center Representative

  • Feb 2013 - Nov 2013

  Part time position answering inquiries by clarifying desired information; researching, locating, and providing accurate information to customers. Maintain call center database by entering required data, to fulfill the Macy department store customers order request by completing transactions in the order database system. Resolve problems, by exploring answers and alternative solutions; implementing solutions, escalating unresolved problems to management. Forward proper requests to the appropriate departments and sell additional services by recognizing opportunities to sell accounts, explain new features and communicating effectively with customers.



City of Cincinnati

• United States
• Government Administration
• 700 & Above Employee

• Data Entry Specialist

  • Jun 2010 - Aug 2011

  Handled multifaceted clerical tasks (e.g., data entry, filing, and records management) as a data entry specialist, for the regional computer center; Fleet Division 800 MHz Technicians. Maintain database data entry updates, and ensured electronic equipment data codes were correct in system and demonstrated the ability to handle clerical tasks such as data entry, filing, and record management for the City regional computer center. Quickly became a trusted DE specialist known for having flexibility and producing quality work. Problem solver, works’ independently, and exceeds expectations, able to juggle multiple priorities, readily adapt to change and meet tight deadlines without compromising quality.