Kathy Jones
Business Operations Manager at Canon Business Process Services- Claim this Profile
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Topline Score
Bio
Mark Baer
I have had the pleasure of working with Kathy for over three years while at ConvaTec Inc. She was a critical asset during several vendor migrations and project implementations. More specifically, Kathy played a key role in ensuring system functionality, scripting and compatibility weren't compromised as the business moved forward. Her tenacity, project management skills and leadership were greatly appreciated on multiple global projects including a network wide telephonic system transition!
Daniel Sheehan
Kathy is a very organized, detail-oriented, knowledgeable, and a terrific team player. Her keen sense for understanding how to manage multiple projects on time, excellence in training, and customer-centric attitude makes her a great asset to any organization. It was a pleasure working along side her for the past five years.
Mark Baer
I have had the pleasure of working with Kathy for over three years while at ConvaTec Inc. She was a critical asset during several vendor migrations and project implementations. More specifically, Kathy played a key role in ensuring system functionality, scripting and compatibility weren't compromised as the business moved forward. Her tenacity, project management skills and leadership were greatly appreciated on multiple global projects including a network wide telephonic system transition!
Daniel Sheehan
Kathy is a very organized, detail-oriented, knowledgeable, and a terrific team player. Her keen sense for understanding how to manage multiple projects on time, excellence in training, and customer-centric attitude makes her a great asset to any organization. It was a pleasure working along side her for the past five years.
Mark Baer
I have had the pleasure of working with Kathy for over three years while at ConvaTec Inc. She was a critical asset during several vendor migrations and project implementations. More specifically, Kathy played a key role in ensuring system functionality, scripting and compatibility weren't compromised as the business moved forward. Her tenacity, project management skills and leadership were greatly appreciated on multiple global projects including a network wide telephonic system transition!
Daniel Sheehan
Kathy is a very organized, detail-oriented, knowledgeable, and a terrific team player. Her keen sense for understanding how to manage multiple projects on time, excellence in training, and customer-centric attitude makes her a great asset to any organization. It was a pleasure working along side her for the past five years.
Mark Baer
I have had the pleasure of working with Kathy for over three years while at ConvaTec Inc. She was a critical asset during several vendor migrations and project implementations. More specifically, Kathy played a key role in ensuring system functionality, scripting and compatibility weren't compromised as the business moved forward. Her tenacity, project management skills and leadership were greatly appreciated on multiple global projects including a network wide telephonic system transition!
Daniel Sheehan
Kathy is a very organized, detail-oriented, knowledgeable, and a terrific team player. Her keen sense for understanding how to manage multiple projects on time, excellence in training, and customer-centric attitude makes her a great asset to any organization. It was a pleasure working along side her for the past five years.
Credentials
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Notary
Notary PublicMay, 2020- Oct, 2024
Experience
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Canon Business Process Services
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Business Operations Manager
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Sep 2017 - Present
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Assistant Business Services Manager
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May 2014 - Present
•Manage a team of administrative support professionals and project coordinators•Partner with business leaders and their team to understand business strategy, products, processes, and systems and to manage the day to operations•Monitor operations for efficiency and quality of service•Fully understand project deliverables and align support to exceed departmental initiatives•Partner with Business Services to identify system and process improvement opportunities•Maintain confidential records and files•Manage monthly billing and forecasting •Development and maintenance of a business support scorecard•Build partnership with Business Services manager and other key business stakeholders•Develop and maintain strong, credible relationships•Attend high level meetings with C-Level Executives (quarterly)Hiring manager for Executive Assistant positionsConduct candidate interviews Create, review and approval employee annual individual development plansHost bi-monthly team meetings, including content and agenda preparationCreate employee profiles
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Lead, Onboarding Business Services
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Jan 2013 - May 2014
•Manage on-boarding support of full-time employees, field sales representatives, and contractors for pharmaceutical client.•Partnering with Human Resources, Information Technology, Finance and Facilities to develop process improvements for on-boarding of new employees.•Maintain customer-centered business initiatives that enable collaboration with business partners to address and resolve employee issues related to on-boarding.•Manage metrics of on-boarding outcomes including questions and challenges experienced by new hires, and identifying growth opportunities through trend analysis.•Host daily meetings with team specialists specific to the new hire on-boarding process, day-to-day outcomes, and to solicit opportunities for new business.
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ConvaTec
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United Kingdom
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Medical Equipment Manufacturing
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700 & Above Employee
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System Specialist
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Sep 2005 - Jul 2012
PROFESSIONAL EXPERIENCE ConvaTec Inc, Skillman, NJ 2005-2012System Specialist 2009-2012Managed all US Interactive Voice Response system issuesMetrics reporting (daily and monthly) for all call center activityLiaison between IT and external business partnersCisco software installation and testingSoftware and VOIP telephone training as neededQuality Management/Product Trainer 2007-2009Review and provide feedback to CSRs on call qualityMaintained data integrity of quality monitoring documentationLed monthly quality meeting with call center managementDeveloped curriculum for medical device product trainingSenior Customer Service Representative 2005-2007Triaged calls from ConvaTec and competitor customers Returned customer calls product issues and complaintsBack-up support to Web Coordinator on web inquiriesDemonstrated CRM system to new employees and business partners
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Bristol-Myers Squibb
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United States
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Coordinator
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Nov 1988 - Aug 2005
Human Resources Coordinator 2002 - 2005Daily calendar management and clerical office functionsArranged domestic travel and completed expense reportsUse of SAP system for vendor paymentsCompleted meeting minutes and prepared presentationsProject Coordinator 1988 - 2002Prepared travel itineraries and completed expense reportsManaged daily calendar and scheduled meetingsFiled employee confidential records and led exit interviewsAttended and participated in executive assistant meetings
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Education
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2004 - 2010
Fairleigh Dickinson University-Metropolitan Campus
Bachelor of Arts (B.A.), Business and Technology -
2000 - 2004
Mercer County Community College
Associate of Arts and Sciences (A.A.S.), Business
Community
