Kabir Sachdeva
Operations Manager at Harvard Business Publishing- Claim this Profile
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Bio
Credentials
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Harvard Business Publishing: Build A Personal Brand
Harvard Business Publishing Corporate LearningSep, 2023- Nov, 2024 -
Harvard Business Publishing’s Learning Camp: Teamwork and Crucial Conversations
Harvard Business Publishing Corporate LearningApr, 2023- Nov, 2024 -
Green Belt Certification (GB)
EXL Health
Experience
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Harvard Business Publishing
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United States
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Technology, Information and Media
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400 - 500 Employee
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Operations Manager
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May 2022 - Present
Currently associated with Harvard Business Publishing as an Operations Manager; heading a team of 12 professionals managing a 4 different verticals ranging from Product, portal and Delivery & PMO support. Operationally also leading the charge for an initiative called Digital+ for blended solutions and managing a global team for service desk associates Currently associated with Harvard Business Publishing as an Operations Manager; heading a team of 12 professionals managing a 4 different verticals ranging from Product, portal and Delivery & PMO support. Operationally also leading the charge for an initiative called Digital+ for blended solutions and managing a global team for service desk associates
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Optum
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United States
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Hospitals and Health Care
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700 & Above Employee
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Deputy Manager
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Oct 2017 - May 2022
Key Result Areas: • Investigations and Solutions team that works on escalated claims for Providers (doctors/hospitals) in the U.S.- 36 FTE- July 2021- present (LOB: Employer and individual) • Leading and setting up 14 FTE for pilot outbound calling process for U.S. providers on claims issues • Inventory Management Process – 50 FTE- 2017-2020 • Triage audits team – 12 FTE- 2018-2021 • Internal Audits Team of 24 Auditors with 18 work types - working across various locations & LOBs – 2019-2021 • Chat process handled to support Philippines IT & helped reduce backlog inventory by 100% (8 FTE) – April-July 2020 Show less
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EXL
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Lead Assistant Manager
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Jul 2015 - Sep 2017
• Team headcount: 25 FTE (Statistical Coding, File Closure, New Loss Monitoring, Duplicate Payments) • Robotics and automation implementation/ feasibility • SLA and client management, weekly process report outs, solution identification, process enhancement and expansion opportunities, escalation management; KRA: AHT, quality (DPO/DPU), productivity, shrinkage • Assisted robotics(BOT) for 5 out of 8 LOBs in Statistical Coding reducing team size by 4 FTE; annual saving of $60,000 Show less
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Tech Mahindra
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IT Services and IT Consulting
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700 & Above Employee
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Software Engineer
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Apr 2011 - Jun 2015
● Handling team of 20 associates/senior associates as a team lead (AT&T) ● Coding and maintenance for order generation applications for AT&T ● Led multiple projects at LOB level for quality improvement and optimization of productivity ● Owner: managing and deploying an application called ETRACK ● One of the editors for the company magazine ● Handling team of 20 associates/senior associates as a team lead (AT&T) ● Coding and maintenance for order generation applications for AT&T ● Led multiple projects at LOB level for quality improvement and optimization of productivity ● Owner: managing and deploying an application called ETRACK ● One of the editors for the company magazine
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Education
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2019 - 2020
Indira Gandhi National Open University
Post graduate Diploma in Information Security, Information Technology -
2006 - 2010
Manipal Institute of Technology
Bachelor of Engineering - BE, Computer Science
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