Kabelo Thobejane
Senior Specialist: Customer Value Management at Liquid Intelligent Technologies South Africa- Claim this Profile
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Bio
Reiner Heuft
Kabelo did work the past 5 years for Nokia Siemens Networks and was working within my organisation for at least 2 years while he has worked as a service engineer for Managed Service Network Operations in South Africa. I have been constantly and consistently impressed by both his attitude towards his work and his performance on the job. He has the technical skills necessary to execute and fulfil contractual obligation for our clients. He gained a lot of analytical skills to diagnose problems and devise viable solutions within the DWDM and ngSDH environment.
Reiner Heuft
Kabelo did work the past 5 years for Nokia Siemens Networks and was working within my organisation for at least 2 years while he has worked as a service engineer for Managed Service Network Operations in South Africa. I have been constantly and consistently impressed by both his attitude towards his work and his performance on the job. He has the technical skills necessary to execute and fulfil contractual obligation for our clients. He gained a lot of analytical skills to diagnose problems and devise viable solutions within the DWDM and ngSDH environment.
Reiner Heuft
Kabelo did work the past 5 years for Nokia Siemens Networks and was working within my organisation for at least 2 years while he has worked as a service engineer for Managed Service Network Operations in South Africa. I have been constantly and consistently impressed by both his attitude towards his work and his performance on the job. He has the technical skills necessary to execute and fulfil contractual obligation for our clients. He gained a lot of analytical skills to diagnose problems and devise viable solutions within the DWDM and ngSDH environment.
Reiner Heuft
Kabelo did work the past 5 years for Nokia Siemens Networks and was working within my organisation for at least 2 years while he has worked as a service engineer for Managed Service Network Operations in South Africa. I have been constantly and consistently impressed by both his attitude towards his work and his performance on the job. He has the technical skills necessary to execute and fulfil contractual obligation for our clients. He gained a lot of analytical skills to diagnose problems and devise viable solutions within the DWDM and ngSDH environment.
Experience
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Liquid Intelligent Technologies South Africa
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South Africa
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Telecommunications
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700 & Above Employee
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Senior Specialist: Customer Value Management
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Jan 2022 - Present
• IT Service Management • Presales Support • Customer Relationship Management • Project Management • Customer Operations • Managed Services Consultanting • Customer SLA Management. • Incident Management • Billing dispute management • Engage with Senior customer stakeholders to address and resolve complaints and escalations. Engage and resolve these queries timeously and to customer satisfaction, with the aim of ensuring customer retention. • IT Service Management • Presales Support • Customer Relationship Management • Project Management • Customer Operations • Managed Services Consultanting • Customer SLA Management. • Incident Management • Billing dispute management • Engage with Senior customer stakeholders to address and resolve complaints and escalations. Engage and resolve these queries timeously and to customer satisfaction, with the aim of ensuring customer retention.
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Services Business Manager
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Feb 2014 - Jan 2022
• Solution Consulting• Business development/ Opportunity hunting • Presales Lead • RFP/Tender coordination and submissions.• Support in project delivery• Sales / Account Management• Sales Negotiation• Business case creation• Customer engagement on all levels.• Account strategy development• Value creation through Nokia solutions.• Financial forecasting.• Customer presentations on services solutions.• Project risk assessments.• Project Management • Leading a team of solution consultants to solve customer pain points. Show less
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Implementation Manager
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Sep 2012 - Feb 2014
Ensuring correct implementation of Cell Cs mobile network according to customer standards.2. Training of Sub contractors in new products.3. Material management 4. Responsible for implementation cost reduction.5. Partly responsible for equipment demand planning6. Technical Support to project managers and sub contractors7. Product & services support to procurement8. Management of small and special projects.9. Pre sales support to product manager on services, equipment & material10. Designing of specialized solutions for site problems11. Interface between Network Planning and Logistics for correct equipment ordering12. Management of staging warehouse and warehouse staff.13. Management of subcontractor resources. Show less
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Project Engineer
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Feb 2008 - Sep 2012
1. Transmission equipment installation planning on NSN SDH & DWDM equipment2. Fixed Access (FTTx) system configuration.3. Link integration / commissioning planning document verification4. Installation material procurement / Service Supplier interface.5. Assistance to project managers on projects technical info.6. Assistance on installation projects quotation7. Site infrastructure Design 8. Sub contractor quotation quality management.9. Installation site design on switching equipment.10. Subcontractor support.11. Material business management12. Ownership of local product portfolio13. Ownership of material operations14. Technical support for customer front-line15. Localization of Site Materials portfolio16. Procurement channel & supplier selection17. Sourcing planning18. Tendering and customer contract negotiations Show less
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Surveillance Technician
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Jul 2007 - Feb 2008
1.Fault finding on SDH and DWDM equipment2.Trouble ticket logging3.Dispatching of field technicians4. Shift Supervisor5. Team Leader
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Education
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2019 - 2023
Wits Business School
Master of Business Administration - MBA, Business Administration and Management, General -
2019 - 2019
IBS International Business School
Executive Management -
2018 - 2018
Wits Business School
Postgraduate Diploma in Business Admin, Business Administration and Management, General -
2013 - 2014
University of Pretoria/Universiteit van Pretoria
Programe in Project Management, Project Management -
2004 - 2007
Tshwane University of Technology
Electrical and Electronics Engineering
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