Experience

CryptoSavannah

• Uganda
• Information Technology & Services
• 1 - 100 Employee

• Chief Executive Officer

  • Feb 2023 - Present

• Head Of Project Management

  • Jan 2022 - Present

• Projects Coordinator

  • May 2020 - Feb 2022

• Training and Funding cordinator

  • Feb 2019 - May 2020



Africell Uganda

• Uganda
• Telecommunications
• 100 - 200 Employee

• Customer Experience Trainer

  • Dec 2015 - Mar 2018

  Training customer interfacing staff in the contact center and the retail shops Training customer interfacing staff in the contact center and the retail shops



Orange Uganda

• Telecommunications
• 1 - 100 Employee

• Contact Center Supervisor

  • Jan 2014 - Mar 2018

  • Be accessible to all contact centre executives [CCE’S] in all work related activities• Monitor service quality within the Contact Centre section: • Ensure process improvements and maintain the Contact Centre’s performance records that highlight adherence to KPI’s:• Participate in the development of staff and people management: • Develop Personal effectiveness and Improvement: ( initiative / career development)

• Training Cordinator - Contact center

  • Jul 2012 - Mar 2018

  • Provide coaching and mentorship for the training co-ordinator• Conduct quarterly Training Needs Analysis/Assessment• Populate and maintain a monthly training register for the agents• design a quarterly training plan taking into consideration the different needs and identified skills gaps• co-ordinate the weekly training of agents through the different learning methods i.e. practical, classroom, coaching, motivational• conduct and supervise training and development programs for CCEs• plan, organize, and direct a wide range of training activities• arrange on-the-job training for new employees• set up individualized training plans to strengthen an employee's existing skills or teach new ones• Liaise with CCEs and CC management to identify and assess training needs • Co-ordinate the Incubation period of new hires• periodically evaluate training effectiveness to ensure transfer of knowledge• prepare and analyze training reports for management review • conduct training effectiveness surveys to address any gaps• research and benchmark on training best practices to improve agent training Show less

• Contact center teamleader

  • May 2012 - Jan 2014

  - Manages the company’s contact centres hotline operations - Communicates and enforces shift schedules- Provides hands on support and guidance to customer care representatives (CCE’s) and handles referred customer calls



Watoto church

• Trainer

  • Jan 2008 - Oct 2012