Experience

FORSHAW Inc

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• ForeSight Business Manager

  • Feb 2023 - Present



ServSuite® by FieldRoutes

• United States
• Software Development
• 1 - 100 Employee

• Pro Account Manager-A ServiceTitan Company

  • Jan 2021 - Present

  Acquired by ServiceTitan in January 2021.-Foster & build relationships with customers post-sale, which include: outreach to educate customers on new modules, leading discovery calls, conducting product demonstrations, negotiating contracts, and ultimately driving high adoption/utilization.-Developed a comprehensive understanding of customers' key business drivers, pain points, and needs as it pertains to business phones and contact center solutions.-Became the voice of the customer and work with Product Management to incorporate customer feedback to prioritize future features and drive better overall product experience.-Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.-Created and finalized quotes to please deals between company, vendors, and customers.-Cultivating long-term relationships with clients to accurately quote pricing and achieve customer objectives.-Exceeding sales goals and improving profitability by aligning with new sales department.-Tracked and measure business impact and report out to cross-functional stakeholders-Generated innovative solutions to meet customer needs through a deep understanding of available products and services.-Provided guidance, mentoring, and training to colleagues to help progress their careers.-Obtained referrals by promptly resolving customer issues and complaints.-Received highest rating on evaluation report. Show less

• Director of Sales and Marketing

  • Jan 2019 - Dec 2020

  -Planned, prioritized and executed marketing and communications to drive sales.-Built strong professional relationships that resulted in increased sales growth.-Partnered with customer success and product development teams to clearly communicate the value of ServicePro to win over prospects and educate customers.-Extended our content marketing to improve our SEO, paid marketing, and blogs to position us as a leader in the industry.-Identified and pursued potential speaking opportunities (live events, webinars, etc.) and writing opportunities for ServicePro’s leadership.-Made recommendations on evolving products based on insights from customers and industry knowledge.-Put in place repeatable systems, tools, and processes to scale. Show less

• Director of Sales

  • Oct 2015 - Dec 2018

  -Developed and executed strategic plans to achieve sales targets.-Built and maintained long lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.-Studied industry-specific trends and landscapes.-Effectively communicated presentations and proposals.-Reported on shifting industry directions.-Effectively resolved customer complaints in a professional, calm, and respective manner.-Created solutions based on software capabilities to meet customer.-Retained clients and obtained referrals by promptly resolving customer complaints.-Provided leadership, guidance, mentoring and training to associates. -Tracked and analyzed sales reports to help streamline Sales operations.-Represented the company on numerous Industry committees, boards and peer-to-peer networking groups.-Developed and grew relationships with strategic partners such as print partners, credit card processing partners, collection partners, customer review partners and marketing partners. Show less

• Territory Sales Manager

  • Mar 2006 - Oct 2015

  -Presented products and services to prospective customers.-Conducted training in sales techniques and product functionality. -Discovered sales opportunities through consumer research.-Analyzed sales and marketing data to determine the most effective sales and marketing techniques.-Maintained solid working relationships with customers by ensuring that their needs were met and resolved complaints in a timely manner.-Attended trade shows to promote our products and services.-Participated in trade shows to cultivate customer relationships.-Ensured that brand awareness met company expectations. -Monitored competition throughout the vertical.-Traveled throughout an assigned territory to train and guide company Sales Representatives.-Used cold calling and networking to sell products and services.-Continually met or exceeded sales targets. -Planned all internal and external events, including users’ meeting (ServSuite University), holiday parties, team morale events and client dinner.-Prepared budget spreadsheets related to expenses for all pertinent site costs (for example, audio visual, room rental, food & beverage, internet, ground transportation and entertainment). Show less

• Software Trainer

  • Mar 2004 - Mar 2006

  -Trained new and existing customers on site.-Developed and presented Internet training classes for beginner, intermediate, and advanced levels.-Installed and configured software for customers.-Trained all support staff on new enterprise system.-Used CRM software to track internal and external customer interactions.-Designed, evaluated and implemented new software and maintained the LAN.-Assisted with development and design of CRM software including quality assurance testing.-Answered phones and assisted employees with system questions during and post system go-lives. Show less



National Pest Management Association

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Board Of Directors-Allied Director

  • Jun 2019 - Jun 2022

  -NPMA addresses the technical, governmental, educational, business, and networking needs of the pest control industry. -NPMA addresses the technical, governmental, educational, business, and networking needs of the pest control industry.



Dynamic Media Group

• United States
• Entertainment Providers

• Founding Member

  • Sep 2002 - Aug 2004

  Among the many responsibilities in starting up a new company from the ground up. I took a major part in the active role in developing procedures for signage by determining specifications, bringing products into production and ultimately developing operational details for successful truck side advertising. Among the many responsibilities in starting up a new company from the ground up. I took a major part in the active role in developing procedures for signage by determining specifications, bringing products into production and ultimately developing operational details for successful truck side advertising.



OpenText

• Canada
• Software Development
• 700 & Above Employee

• Quality Assurance Intern

  • 1997 - 1999

  Responsible for the test development, execution and results reporting. Continued to improved quality by executing tests and analyzing the results, developed and reported quickly to the development team. Responsible for the test development, execution and results reporting. Continued to improved quality by executing tests and analyzing the results, developed and reported quickly to the development team.