Experience

Embassy Suites by Hilton Waikiki Beach Walk

• United States
• Hospitality
• 1 - 100 Employee

• Operations Administrator

  • May 2023 - Present



Resorts World Las Vegas

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Finance Representative

  • Feb 2023 - Apr 2023

  Partner with finance leadership to ensure all payments and state licenses are completed by due dates. Monitor and ensure compliance with financial reporting requirements across the organization (lenders, parent, Nevada Gaming Control Board, etc. Serve as key contact to auditors, consultants, and legal counsel and respond to requests on a timely manner.Verify schedules for completeness, investigate and contact departments for missing documentation.Assist the Executive Director of Financial Reporting with administrative tasks, special projects. Prepare senior management for non-deal roadshows by updating investor Q&As and presentations. Show less

• Workforce Management Representative

  • Apr 2022 - Feb 2023

  Collaborated with property leaders to ensure staffing levels were efficient throughout various business volumes by analyzing forecasts and adjusting daily schedule operations.Identified deficiencies and lead improvements and efficiencies in staffing, by minimizing the amount of FTEs daily. Communicated weekly schedules of 4,000 team members to department heads throughout the resort property.Ensured ethical procedures were being performed to follow company (labor & leave) policies, as well as union policies.Served as the central point of contact for team members regarding scheduling and attendance.Trained new team members on daily responsibilities and department schedules. Show less

• Workforce Management Intern

  • Jan 2022 - Apr 2022

  Familiarized how the company makes strategic decisions around staffing and labor management.Exposed to meetings with leaders at all levels of the organization to discuss forecasted data, business volumes, and staffing needs.Assisted with creating a Standard Operating Procedure packet for the daily responsibilities performed by the department.Collaborated with other interns to present solutions on ways to increase sales from a particular food and beverage operation within Resorts World. Collected surveys from team members and gathered information from research as well as our individual experience. Show less



Shabuya

• Las Vegas, Nevada, United States

• Host & Food Runner

  • Oct 2020 - May 2021

  As a front-of-house staff, I developed my soft skills at several high-energy, Food and Beverage venues. I’ve coordinated the flow of guests, responsible for cash handling operations including transactions, employee tip-outs, and closing procedures. Fast-paced environments trained me to work with a sense of urgency and the importance of teamwork. I’ve gained customer service skills and mastered how to interact with various personalities. As a front-of-house staff, I developed my soft skills at several high-energy, Food and Beverage venues. I’ve coordinated the flow of guests, responsible for cash handling operations including transactions, employee tip-outs, and closing procedures. Fast-paced environments trained me to work with a sense of urgency and the importance of teamwork. I’ve gained customer service skills and mastered how to interact with various personalities.



Gen Korean BBQ House

• United States
• Food and Beverage Services
• 200 - 300 Employee

• Host/Cashier

  • Jun 2019 - Aug 2019

  As a front-of-house staff, I developed my soft skills at several high-energy, Food and Beverage venues. I’ve coordinated the flow of guests, responsible for cash handling operations including transactions, employee tip-outs, and closing procedures. Fast-paced environments trained me to work with a sense of urgency and the importance of teamwork. I’ve gained customer service skills and mastered how to interact with various personalities. As a front-of-house staff, I developed my soft skills at several high-energy, Food and Beverage venues. I’ve coordinated the flow of guests, responsible for cash handling operations including transactions, employee tip-outs, and closing procedures. Fast-paced environments trained me to work with a sense of urgency and the importance of teamwork. I’ve gained customer service skills and mastered how to interact with various personalities.