Experience

Top Level Corporation

• Hong Kong
• IT Services and IT Consulting
• 1 - 100 Employee

• System Engineer

  • Oct 2020 - Present



Esquel Group

• Hong Kong
• Retail Apparel and Fashion
• 700 & Above Employee

• End-user support engineer (on-site)

  • Apr 2020 - Oct 2020

  • Assist the team in supporting and upgrading end-users’ applications and hardware devices.• Provide user account administration support to the users.• Maintain office working machines.• Prepare and configure new equipment for new employees and users.• Maintain operational documents and perform appropriate procedures for problem and change management. • Assist the team in supporting and upgrading end-users’ applications and hardware devices.• Provide user account administration support to the users.• Maintain office working machines.• Prepare and configure new equipment for new employees and users.• Maintain operational documents and perform appropriate procedures for problem and change management.



SericeOne Limited

• IT Engineer (backfill)

  • Feb 2018 - Oct 2020

  Backfill support when customer in need Front line technical support through phone call and Email Backfill support when customer in need Front line technical support through phone call and Email



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Information Technology Help Desk Technician(on-site)

  • Apr 2018 - Mar 2020

  • Provide helpdesk support including hardware and software to a diverse and multicultural user.• Updating status service ticket and phone calls clearly in support ticketing system.• Take responsibility for call resolution, track and see-through to issue resolution.• Maintain close communication with team lead and senior management and major incidents.• Escalate unresolved cases to relevant second level support team and external service providers. • Provide helpdesk support including hardware and software to a diverse and multicultural user.• Updating status service ticket and phone calls clearly in support ticketing system.• Take responsibility for call resolution, track and see-through to issue resolution.• Maintain close communication with team lead and senior management and major incidents.• Escalate unresolved cases to relevant second level support team and external service providers.



ArcherTech

• Director

  • Mar 2013 - Nov 2015

  • Communicate with customers to understand their needs and provide required services.• Products purchasing, pricing, communicate with vendors for ordering product.• Costumer Computer repairing (operation system, hardware and software)• Broadband Internet Service Application • Communicate with customers to understand their needs and provide required services.• Products purchasing, pricing, communicate with vendors for ordering product.• Costumer Computer repairing (operation system, hardware and software)• Broadband Internet Service Application