Bilingual Customer Service Representative

• May 2022 - Present

Public Relations Officer

• Nov 2021 - Apr 2022

(Transferred to AECOM Hong Kong for the 'Advance Site Formation and Engineering Infrastructure Works at Kwu Tung North Development Areas' project lead by Civil Engineering and Development Department of HKSAR Government ) •Acted as primary liaison with public organization and stakeholders (e.g. property management company, residents representative, business owners, complainants, etc) •Coordinated works with interfacing projects, utility undertakings and Government departments •Handled… Show more (Transferred to AECOM Hong Kong for the 'Advance Site Formation and Engineering Infrastructure Works at Kwu Tung North Development Areas' project lead by Civil Engineering and Development Department of HKSAR Government ) •Acted as primary liaison with public organization and stakeholders (e.g. property management company, residents representative, business owners, complainants, etc) •Coordinated works with interfacing projects, utility undertakings and Government departments •Handled complaints on behalf of the Civil Engineering and Development Department of the HKSAR Government in written and verbal communication bilingually (English and Chinese) •Investigated complaints by on-site observation and conduct stakeholders interviews •Managed a 24/7 hotline by answering incoming calls to provide premium customers service •Established and maintained an effective liaison network in the project community •Built connections with external parties such as village representatives by regular communication and exchange •Coached new colleagues and provided guidance to teammates to achieve team efficiency •Prepared reports, letters and notices for internal and external uses Show less (Transferred to AECOM Hong Kong for the 'Advance Site Formation and Engineering Infrastructure Works at Kwu Tung North Development Areas' project lead by Civil Engineering and Development Department of HKSAR Government ) •Acted as primary liaison with public organization and stakeholders (e.g. property management company, residents representative, business owners, complainants, etc) •Coordinated works with interfacing projects, utility undertakings and Government departments •Handled… Show more (Transferred to AECOM Hong Kong for the 'Advance Site Formation and Engineering Infrastructure Works at Kwu Tung North Development Areas' project lead by Civil Engineering and Development Department of HKSAR Government ) •Acted as primary liaison with public organization and stakeholders (e.g. property management company, residents representative, business owners, complainants, etc) •Coordinated works with interfacing projects, utility undertakings and Government departments •Handled complaints on behalf of the Civil Engineering and Development Department of the HKSAR Government in written and verbal communication bilingually (English and Chinese) •Investigated complaints by on-site observation and conduct stakeholders interviews •Managed a 24/7 hotline by answering incoming calls to provide premium customers service •Established and maintained an effective liaison network in the project community •Built connections with external parties such as village representatives by regular communication and exchange •Coached new colleagues and provided guidance to teammates to achieve team efficiency •Prepared reports, letters and notices for internal and external uses Show less

Branch Trainee

• Nov 2018 - Sep 2021

• Provided excellent customer services to nearly 100 customers on a daily basis • Provided quality customer service through accurate and efficient counter transactions • Identified business opportunities and performed cross selling of products and services (e.g. digital banking service, life insurance, etc) base on the financial needs of customers • Managed customer complaints and feedback and provided instant solutions for customers’ enquiries • Supported branch operations and… Show more • Provided excellent customer services to nearly 100 customers on a daily basis • Provided quality customer service through accurate and efficient counter transactions • Identified business opportunities and performed cross selling of products and services (e.g. digital banking service, life insurance, etc) base on the financial needs of customers • Managed customer complaints and feedback and provided instant solutions for customers’ enquiries • Supported branch operations and achieve satisfactory audit rating by meeting all control and service requirements • Provided assistance for customers to undertake KYC procedure and conducted negative news search and name screening of clients before processing certain transactions • Supported and carried out bank policies against financial crime and AML Show less • Provided excellent customer services to nearly 100 customers on a daily basis • Provided quality customer service through accurate and efficient counter transactions • Identified business opportunities and performed cross selling of products and services (e.g. digital banking service, life insurance, etc) base on the financial needs of customers • Managed customer complaints and feedback and provided instant solutions for customers’ enquiries • Supported branch operations and… Show more • Provided excellent customer services to nearly 100 customers on a daily basis • Provided quality customer service through accurate and efficient counter transactions • Identified business opportunities and performed cross selling of products and services (e.g. digital banking service, life insurance, etc) base on the financial needs of customers • Managed customer complaints and feedback and provided instant solutions for customers’ enquiries • Supported branch operations and achieve satisfactory audit rating by meeting all control and service requirements • Provided assistance for customers to undertake KYC procedure and conducted negative news search and name screening of clients before processing certain transactions • Supported and carried out bank policies against financial crime and AML Show less

Branch Service Associate

• Sep 2014 - Nov 2018

• Handled more than 50 customers' enquiries daily about betting options and other procedures • Provided speedy and quality assistance on customers’ orders and ticket checking • Resolved customer enquiries regarding interactive betting service • Managed daily storefront matters such as updating in-store displays and posters • Promoted betting account services and account opening campaigns every few months Achievement: • Model Staff of the year 2017 - 2018 • Handled more than 50 customers' enquiries daily about betting options and other procedures • Provided speedy and quality assistance on customers’ orders and ticket checking • Resolved customer enquiries regarding interactive betting service • Managed daily storefront matters such as updating in-store displays and posters • Promoted betting account services and account opening campaigns every few months Achievement: • Model Staff of the year 2017 - 2018

Marketing practicum

• Jan 2018 - Apr 2018

• Managed the whole seasonal campaign. • Designed leaflets and posters for new products promotion. • Filmed videos and microfilm for promotion campaign. • Updated news feed on behalf of the organisation regularly on social network platforms for promotion. • Searched and constructed potential clients’ lists from different background to increase customer base. • Managed the whole seasonal campaign. • Designed leaflets and posters for new products promotion. • Filmed videos and microfilm for promotion campaign. • Updated news feed on behalf of the organisation regularly on social network platforms for promotion. • Searched and constructed potential clients’ lists from different background to increase customer base.

Marketing Intern

• Jun 2017 - Aug 2017

• Conducted several competitor research reports for clients by searching and analyzing their competitors’ promotional campaigns in online and offline channels for the use of improving further marketing strategies. • Researched and analyzed the latest trend in oral-care, health and hygiene, and laundry product’s brands. • Collaborated with the internal Strategic Planning Department and Production Team by participating in brain-storming meetings about assigning Chinese name for foreign… Show more • Conducted several competitor research reports for clients by searching and analyzing their competitors’ promotional campaigns in online and offline channels for the use of improving further marketing strategies. • Researched and analyzed the latest trend in oral-care, health and hygiene, and laundry product’s brands. • Collaborated with the internal Strategic Planning Department and Production Team by participating in brain-storming meetings about assigning Chinese name for foreign brand and doing some post-production works. Show less • Conducted several competitor research reports for clients by searching and analyzing their competitors’ promotional campaigns in online and offline channels for the use of improving further marketing strategies. • Researched and analyzed the latest trend in oral-care, health and hygiene, and laundry product’s brands. • Collaborated with the internal Strategic Planning Department and Production Team by participating in brain-storming meetings about assigning Chinese name for foreign… Show more • Conducted several competitor research reports for clients by searching and analyzing their competitors’ promotional campaigns in online and offline channels for the use of improving further marketing strategies. • Researched and analyzed the latest trend in oral-care, health and hygiene, and laundry product’s brands. • Collaborated with the internal Strategic Planning Department and Production Team by participating in brain-storming meetings about assigning Chinese name for foreign brand and doing some post-production works. Show less

Enumerator

• Jul 2016 - Aug 2016

• Conducted over 15 face-to-face interviews daily and compiled data into required format. • Organized daily route before visit and cooperated with teammate in interviews to maximize efficiency. • Conducted over 15 face-to-face interviews daily and compiled data into required format. • Organized daily route before visit and cooperated with teammate in interviews to maximize efficiency.

Student Intern

• Apr 2015 - Jun 2015

• Assisted supervisor to prepare documents and equipment for clients’ Annual General Meeting and Extraordinary General Meeting. • Helped in the registration counter for shareholders registration before entering the venue for the meeting. • Managed the votes counting process in the Annual General Meeting and Extraordinary General Meeting. • Assisted supervisor to prepare documents and equipment for clients’ Annual General Meeting and Extraordinary General Meeting. • Helped in the registration counter for shareholders registration before entering the venue for the meeting. • Managed the votes counting process in the Annual General Meeting and Extraordinary General Meeting.