Experience

Town of Nahant

• Government Administration
• 1 - 100 Employee

• Assistant to Building Inspectors

  • Aug 2021 - Present

  Inspectional Services

• Board of Assessors Member

  • Aug 2020 - Present



Patriot Properties, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Customer Support Specialist

  • Nov 2003 - Jun 2021

  • Worked with an outside Graphic Design Consultant to get general look and feel for new corporate website: www.patriotproperties.com • Produced graphics along with text layouts for sections of corporate website. • Manage and update corporate website. • Provide customer support with troubleshooting techniques for software (via e-mail, telephone, remotely or in person) in a timely and accurate fashion. • Perform administrative duties, responsible for deployment and upkeep of companies proprietary SQL based software ‘AssessPro’.) • Utilize problem solving skills to identify system/software issues. Record, track and document the Support problem solving process, including all successful and unsuccessful decisions made, actions taken through to final resolution. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups to help requests. • Point of contact for software users. • Remote Access into client servers for file transfers, database backups, restores via MSSQL and software uninstalls/reinstalls. • Maintain MSSQL databases on corporate Website. • Works closely with Marketing Department for responses to requests for proposals, plan conferences/trade shows, design/create product brochures and other marketing materials. Represents Company at trade shows. • Utilizing social networking opportunities to facilitate sales and increase brand awareness



Zoom Telephonics

• Telecommunications
• 1 - 100 Employee

• MIS Coordinator

  • Jul 1999 - Mar 2003

  • Collected competitor data evaluating existing and potential product markets and created comparison databases for Product Managers. • Produced graphics along with text layouts for new sections of corporate websites. • Worked with an outside Graphic Design Consultant to get general look and feel for new corporate websites. Including: www.hayesmicro.com, www.modems.com • Tracked corporate website statistics including: hits and user sessions. Optimized site organization to reflect user preferences. • Developed new Technical Support based section including a knowledge resulting in a 20% decrease in Technical Support line phone calls. • Updated Corporate Internet, Intranet and Extranet sites. • Optimized Keywords & URL’s for search engines, improved www.modems.com to generally top page in major search engines. • Tracked hits and user sessions of corporate websites weekly and created graphs for each web section. • Pre-authorized credit cards for daily processing of web initiated orders through ISP’s. • Tracked and reported department credit card statements and expense reimbursement sheets.