Experience

Seoul Food Meat Company
• United States
• Restaurants
• 1 - 100 Employee
• Lead Bartender

  • Sep 2019 - Present


Hendrick Toyota of Concord

• Automotive and Leasing Consultant

  • Nov 2016 - Oct 2017

  • Answer incoming sales calls to qualify customers’ needs based on budget, credit, and other general information for pre-approved financing and/or cash purchases • Proactive follow up with customers after sales to ensure exceptional experience and satisfaction • Negotiate price of vehicle, after-market warranties, and/or parts while communicating the services offered • Consistently exceed sales quotas for new and pre-owned cars while maintaining Customer Survey Index (CSI) score of 985 and higher • Offer alternative financing options to reduce higher interest rates based on credit score to assist with purchase • Operating ethically and in compliance with Hendrick Business Conduct Policy • Assist with sales managers and trucking companies for timely delivery of vehicle on customers’ behalf • Assist with financing department to ensure time-sensitive funding to lienholders • Deliver quality customer service throughout the purchase and continue to assist after vehicle purchase Show less



East Charlotte Nissan

• United States
• Automotive
• 1 - 100 Employee

• Owner Loyalty Manager

  • Oct 2015 - Oct 2016

  • 2015 Top Achievement Performer for Customer Satisfaction • Interfaced with clients requiring staffing services to determine number of hires, salary, and position • Interacted daily with staff in order to improve service and enhance productivity • Assisted the human resource department with screening and interviewing • Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department(s) to enable further improvement in products/services • Worked closely with other departments within the company to ensure proper handling of customer service issues • Assisted, created, and implemented employee training in any sales and service staff that has customer interactions • Handled daily customer service calls and all escalated issues by responding quickly to all customer requests • Provided development feedback for sales associates and managers • Managed approximately 18 sales associates and documented the Customer Survey Index (CSI) Show less

• Finance Assistant

  • Mar 2014 - Aug 2014

  Being the finance assistant provided an opportunity to learn the proceedings once a car deal has been processed through the business office. The finance manager would hand over the customer's folder including the information that was agreed upon per their transaction. My obligations were to make sure that documents were signed by the appropriate parties involved, monies for down payments were accountable, proper information such as driver's licenses, paycheck stubs, references, and other pertinent information needed for the contract being prepared to send to the lienholder. Other information I gathered was making sure the banks had what they needed in order for the car deal to be funded. Show less

• Internet Sales Specialist

  • Mar 2013 - May 2013

  Responsibilities include responding to customers' inquiries on vehicles that are available on our dealership 's website, and/or Craigslist. I follow up per the lead received through the database via phone calls, text messages, and/or emails. Once I've made contact, I provide pictures of the vehicle in interest along with a quote provided by one of our sales managers. The customer makes time to come in to test drive the vehicle by appointment. Once they drive the car, they decide to purchase due to the quote being provided and price was agreed upon prior. Show less

• Business Development Manager

  • Feb 2013 - Mar 2013

  My responsibilities included making up to 75 calls or more a day, sending emails responding to customers regarding their future vehicle purchase and/or past purchases, and updating the salesperson about the contact with the customer so they can follow up with them. When I follow up, I find out what they are hoping to accomplish by asking probing questions such as price range, time frame of purchase, and type of vehicle they are interested in purchasing. For the customers that visited our store, I find out the one thing that hindered them from making a purchase. Once I have that information, I then proceed to get the customer to return to our store by setting an appointment in hopes of rehashing their deal to make a sale. Show less



Table 274

• United States
• Restaurants

• Bar Manager

  • Mar 2011 - Sep 2012

  Maintaining a pleasurable dining experience for the guests was the main priority. I was responsible for creating seasonal drink menus that would pair well with the seasonal lunch and dinner menus that were provided by the executive chef. Providing detail-oriented customer service while placing take-out orders and delivering orders for the dine-in guests. Training new employees to become acclimated to their new environment by showing them to operate the POS system, how to prepare to specialty drinks, and overall multi-tasking throughout the bar. Show less