IT System administrator

• Jan 2017 - Present

IT Consultant for System Solutions

• Jul 2015 - Dec 2016

Support IT Support IT

IT Consultant in European Commission for Ausy Luxembourg PSF

• Nov 2013 - Jun 2015

Mission in European Commission in Luxembourg For Ausy Luxembourg PSF Exchange 2010 management ▪ Mailbox management with Exchange Management Console and PowerShell ▪ ActiveSync management ▪ Device wipe ▪ Quota management ▪ OWA activation ▪ E-mails tracking ▪ Virtual fax creation ▪ PowerShell scripts ▪ Contact creation ▪ SMT use to handle tickets and changes ▪ I-call account creation ▪ Procedure writing ▪ Evening check perform ▪ TMS use for Visio conference Business sector: European Institution Show less

IT Consultant for Ausy Luxembourg PSF

• Nov 2010 - Nov 2013

Mission in SGBT Private Banking ( Société Générale Bank & Trust) in Luxembourg Service Desk ▪ Helpdesk : end-user technical assistance (remote and physical assistance for 2500 users) ▪ Front office support in trading room on financial application (Bloomberg, etc.) ▪ Blackberry configuration and troubleshooting ▪ Migration project on Citrix : Thinclients configuration and deployment ▪ User formation ▪ Printers and photocopiers configuration, installation and intervention ▪ Scan configuration ▪ Computer configuration and installation in bulk: deployment of workstations on a corporate network ▪ Computer mastering with RIS server ▪ Contribution for messaging migration project from Lotus to Exchange ▪ Customers support with Tokens administration ▪ Backup and Restore of files with Tivoli ▪ Update of the Knowledge Database ▪ Follow-up of procedures and creation if necessary ▪ Analyzing problems in applications ▪ Deploying applications / materials with Active Directory ▪ Citrix support ▪ Hardware maintenance ▪ Ticketing tools use (GLPI and internals) Business sector: Banking Show less

IT Consultant for Ausy Luxembourg PSF

• Oct 2012 - Oct 2012

Punctual Mission in Administration communale de Walferdange in Luxembourg Support 1st and 2nd level ▪ E-mails recovery from Outlook following a loss ▪ GPO creation ▪ Active Directory management ▪ Print server management ▪ Desktop support for users on local computer and printers for all types of problem Business sector: City administration Punctual Mission in Administration communale de Walferdange in Luxembourg Support 1st and 2nd level ▪ E-mails recovery from Outlook following a loss ▪ GPO creation ▪ Active Directory management ▪ Print server management ▪ Desktop support for users on local computer and printers for all types of problem Business sector: City administration

Technical Desktop Support

• May 2009 - May 2010

INRS (Institut National de Recherche et de Sécurité) in Nancy - France ▪ Migration project of all computers from Windows 2000 to Windows XP (600 PC's) ▪ Messaging migration project from Outlook to Lotus Notes ▪ Configuration of PC's connected to various scientific hardware ▪ IT equipment management is EasyVista database ▪ Incident resolution ▪ User assistance ▪ User formation Business sector: State Institute of Research INRS (Institut National de Recherche et de Sécurité) in Nancy - France ▪ Migration project of all computers from Windows 2000 to Windows XP (600 PC's) ▪ Messaging migration project from Outlook to Lotus Notes ▪ Configuration of PC's connected to various scientific hardware ▪ IT equipment management is EasyVista database ▪ Incident resolution ▪ User assistance ▪ User formation Business sector: State Institute of Research

Mobile Maintenance Technical Support

• Mar 2009 - May 2009

Euro Information Service (E.I.S.) for Crédit Mutuel and CIC in Metz – France ▪ Itinerant installation and troubleshooting of IT and banking hardware and software for all Lorraine region ▪ Network installation (wiring closet) ▪ Device and software installation ▪ Camera and security system installation and maintenance ▪ Banking automate troubleshooting Business sector: Banking and Security Euro Information Service (E.I.S.) for Crédit Mutuel and CIC in Metz – France ▪ Itinerant installation and troubleshooting of IT and banking hardware and software for all Lorraine region ▪ Network installation (wiring closet) ▪ Device and software installation ▪ Camera and security system installation and maintenance ▪ Banking automate troubleshooting Business sector: Banking and Security

Network and System Administrator/Technician in apprenticeship by alternation

• Sep 2004 - Oct 2008

TRW Système de Freinage SAS (Breaking system) in Bouzonville - France ▪ Project of wireless network installation and security ▪ Project of portable terminals with barcode scanners (CK30) setup and setting in a secured wireless network for a production line ▪ Daily management of 200 computers and 50 printers in a Novell Network ▪ Cisco switch, routers and Wi-Fi access point configuration with Cisco command language ▪ OS installation: Microsoft and Linux clients (Windows 2000, XP, Ubuntu, Debian) and servers (Windows Server 2003, Suse Linux) ▪ User assistance on site or by remote assistance (VNC, PCAnywhere, SMS) ▪ Active Directory and DHCP management ▪ PHP and HTML programing for a web page modification and maintenance ▪ SQL and C language programing ▪ Computer, laptop and printers deployment and replacement ▪ Computer, devices and printers hardware troubleshooting ▪ Maintenance of Oracle and MySQL databases ▪ Procedure writing ▪ Software and updates patching in bulk for security ▪ System setup in bulk with Norton Ghost ▪ Norton antivirus management ▪ Intervention on industrial computer and application ▪ Desktop support for Microsoft Office ▪ HR application support ▪ Hardware stock and consumables management ▪ Writing of dissertation for studies ▪ Tickets handle with Remedy Business sector: Automotive Industry Show less