Marketing Internship

• Sep 2023 - Present

- Strategic digital marketing planning and plan implementation. - Creating and implementing targeted email marketing strategies for different customer segments. - Developing communication content for social media. - Strategic communication planning and plan implementation. - Strategic e-commerce planning and campaign management. - Strategic digital marketing planning and plan implementation. - Creating and implementing targeted email marketing strategies for different customer segments. - Developing communication content for social media. - Strategic communication planning and plan implementation. - Strategic e-commerce planning and campaign management.

Front Desk Receptionist and channel manager

• Aug 2023 - Present

Event Assistant

• Jan 2023 - Present

Coordination and organization of Be Insight 2023 where I made contact with speakers, partners and institutional organizations. I coordinated the teams and, together with my colleagues, I planned the event. Coordination and organization of Be Insight 2023 where I made contact with speakers, partners and institutional organizations. I coordinated the teams and, together with my colleagues, I planned the event.

Event department

• Oct 2022 - May 2023

Event management · Event Planning · Negotiation Event management · Event Planning · Negotiation

Team Manager and sale

• Aug 2022 - Mar 2023

TEAM MANAGER •Implement team goals or objectives • Supervise, train or guide team members • Mediate any interpersonal issues • Inspire and motivate team members • Provide effective feedback • Manage remote teams • Utilize technology effectively • Be knowledgeable about each team members SALE PROMOTER •Creating loyalty and enthusiasm for your brand •Increasing sales and revenue •Gaining valuable insights into customer behavior and price sensitivity •Listening to what customers want and helping them find the perfect product for their needs. •Constantly building product knowledge and delivering this knowledge in engaging ways. •Setting up attractive product displays and promotional booths. •Delivering presentations and demonstrations to customers and other stakeholders. •Engaging in meaningful interactions and building good relationships with customers. •Distributing samples and providing feedback for improvement to the management team. •Following up with customers and providing guidance on product selection. •Meeting daily targets and submitting sales reports. •Networking with relevant stakeholders. •Searching for new business opportunities. Show less

Hotel Rep

• May 2022 - Jul 2022

Delivering the exceptional service my guests expect from the moment they arrive to the moment they depart. • On transfer days, Seeing off my departing guests, and see in my arriving guests, either at the airport or in resort, ensuring they are also taken care of in the event of delays. • Uncovering the guests holiday needs and make sure they are ready for their first day on the lake by matching them with the right service and/or sales solution. This includes pro-actively resolving guests’ problems on the spot. • Working closely with my suppliers to ensure my guests receive everything they need. • Using the iPad provided to ensure the content of my TUI Explorer App is useful, up to date and engaging, and that my colleagues in my Contact Centre have all the latest info to support our guests remotely. • Filling resort paperwork up in a timely and accurate fashion, which may involve admin and accounts. • Putting guests at the heart of everything around them. Confident communicating, driven by sales and passionating for delivering the highest levels of service with the understanding how much having a great holiday means. Show less

Customer Service

• Apr 2020 - Jul 2021

CUSTOMER SERVICE 1.Provide prompt, friendly and courteous customer service to customers and staff, including waiting on customers and responding to phone calls. 2. Answer customer questions, complaints and feedback. Take steps to ensure the needs of customers are met in a timely fashion. 3. Offer samples, suggestions and product information to customers. 4. Provide information about deli food attributes, ingredients, and preparation. 5. Respond to customer needs and/or complaints and offer assistance. 6. Maintain familiarity with all areas of the store in order to best assist customers. 7. Respond to requests from customers to research product availability, price and quality issues. 8. Have a working knowledge of products and services the entire store offers. 9. Support the Internal Communications team with other duties as assigned (e.g. organising team calls, preparing presentations, conducting research, creating documents, etc) 10. Support the planning and organization of internal communications events, activities and campaigns. •PURCHASING & PRICING 1.Work proactively in coordination with the Deli Manager and Kitcher Supervisor to get items Owners and customers want and need at competitive prices. 2.Negotiate with suppliers and brokers for favorable pricing, terms, quality and delivery. 3.Develop and maintain purchasing relationships with local businesses. •LEADERSHIP/SUPERVISION 1. Organize meetings for department staff. 2. Conduct coaching sessions and document content on appropriate forms with direct reports. 3. Train and develop department staff as necessary to accomplish desired outcomes and document for HR files. 4. Supervise Deli Department Staff workflow as per predetermined guidelines to meet departmental goals. 5. Effectively manage through clear, direct, and respectful communications. 6. Assisting with the event budget. 7. Marketing/publicising events. Show less

Quality Analyst

• Jan 2019 - Feb 2020

● Executing multiple large and small scale projects ● Coordinating the development of new processes or troubleshoot existing ones. ● Scheduling and executing validations/qualifications per Standard Operating Procedures (SOPs) and regulatory guidelines. ● Coordinating and communicating all testing with affected functional groups and evaluating test results. ● Executing equipment, facility, utility, computer system, and Automated Process Control validation studies to include protocol preparation, scheduling, protocol execution, analyzing data, and composing a final report. ● Participating and presenting data in Regulatory Agency, Customer, Corporate and Internal audits. ● Ensured site Qualifications were executed in adherence with Site Validation Master Plan, Validation Plans & SOPs and presented executed Qualifications during internal and external audits. •Supported business production with change control, deviations, 6 sigma method investigations, etc. ● Contributed to lessons learned reviews on projects. ● Trained technicians on the line and supervisions who were involved in validation activities. ● Worked as an individual contributor as required by management. Identifying deliverables, time, cost, and quality demands. Set up priorities and provided updates to meet the needs of Business and Customer queries. ● Supported day-to-day operations through attendance at pulse walks and the timely closure of actions. ● Participating in teams assembled to specify, install, validate, troubleshoot and maintain systems and equipment. ● Trained technicians on the line and supervisions who were involved in validation activities. Show less

Research And Development Engineer

• Jan 2018 - Jan 2019

Worked as an individual contributor as required by management. Identifying deliverables, time, cost, and quality demands. Set up priorities and provided updates to meet the needs of Business and Customer queries. •Established a relationship with the Customer, internal resources, and service suppliers through product and business development. •Generated EC’s, Protocols, all documentation as required to support Customer Projects and designs to studies and product validation tests. •Identified hazards, assessed relative risks, and incorporated recommendations into process designs. •Supported day-to-day operations through attendance at pulse walks and the timely closure of actions. •Coordinated the development of documentation into Production, Technical, and Engineering areas in line with Business/Customer requirements to ensure that all procedures are in place. •Represented the company at daily customer meetings to ensure that the needs of the business the business is achieved, liaising and providing feedback to the Customer daily. •Drove process improvement and policy development initiatives that impact the function. •Developed a check-list and a general folder for the team with documents necessary for open new registration and new tasks for the current process. •Demonstrated advanced communication and leadership skills. ● Ensured site Qualifications were executed in adherence with Site Validation Master Plan, Validation Plans & SOPs and presented executed Qualifications during internal and external audits. ● Promoted to Validation lead for new projects due to outstanding performance in getting positive feedback from the Customer in particular engagement to showed great leadership and composure in getting all validation activities closed out in time. •Ability to prioritize and meet deadlines between costumer and company necessity. Show less

Receptionist

• Jan 2015 - Jan 2018