Experience

Macmerise Creations LLP

• Customer service head

  • Aug 2019 - Present



TATA Power

• India
• Utilities
• 700 & Above Employee

• Customer Service Executive

  • Sep 2017 - Aug 2019

• Customer Service Representative

  • Sep 2017 - Aug 2019

  > Pitch customers to support digitalization.> Attend walk-in customers by answering their questions and addressingcomplaints.> To keep records of customer interactions and transactions, recordingdetails of inquiries, complaints, feedbacks as well as actions taken.> Guide customer with documentation required for giving anyapplication and Process forms/applications.> Responsible for quality check of documents before dispatching it torelevant department.> Follow up to ensure that appropriate actions were taken on customers’requests.> Maintain daily Report of payment and non-payment walk-incustomers.> Performing accounting transactions in sap as per the requirement orqueries of the customer.



Kotak Mahindra Bank

• India
• Banking
• 700 & Above Employee

• Phone Banking Officer

  • Feb 2017 - Sep 2017

  Handling inbound calls for Credit Card Dept.> Ensure Customer Service excellence by displaying complete bonus tothe customer’s queries and problems.> Delivering service with courtesy and accuracy.> Ensuring nil customer Complaints by providing FTR.> Adherence to service and sales compliance.> Escalating/highlighting customer problem incidences.> Ensuring process efficiency by achieving set targets of call quality.> Performing financial transactions as per the requirement on customer’saccount. (Reversals, Transfer of amount, etc)