Technical Analyst

• Jul 2022 - Present

Associate

• Aug 2021 - Jun 2022

System Engineer

• Jul 2020 - Jul 2021

• Responsible for maintaining Singapore Government Commercial Cloud Infrastructure (GCCI) • Part of APPS team which is in charge of troubleshooting cloud application related issues across multi-cloud platforms • Team is managing over 100+ servers across AWS, Azure and Google Cloud platforms. • Performing tasks like monitoring, setup, configuration, administration, maintenance, hardening & patching for reliable operation of cloud servers • Working on cloud management platform and Microsoft CSP for analysing infrastructure details and faults • Actively involved in Problem and Change Management of the cloud servers • Monitoring of AWS CloudWatch and Azure Activity logs for system-wide visibility into resource utilization, application performance, and overall operational health • Running queries for analysing infrastructure details, logs, updating, deleting and creating tables and patch management on MySQL database • Using tools like IPAM, webadm, Teradici PcoIP client for daily operations • Analysing JSON Queries, DB Queries, Kubernetes pod logs for resolution and RCA • Using Kibana dashboard for tracking query load to identify the issue with service requests for update or creation of cloud infrastructure resources • Working closely with cloud developers and network team for end to end resolution • Within first month of joining, contributed to SLA failure rates reduction by 76% and eventually achieved 100% SLA

Systems Engineer

• Dec 2017 - Dec 2018