Experience

HOUSE OF ENSPA

• Wellness and Fitness Services
• 1 - 100 Employee

• Salon Supervisor

  • Dec 2019 - Present

  • Manage employee schedules and performance weekly review and follow up on clients scheduled appointments. • Ensuring that the Spa achieve or exceed the goals relating to revenue and cost of operations while providing the highest level of customer. • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage. • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance. • Perform sale floor work, such as greeting or assisting customers, stocking shelves or taking inventory.



La Poupee Beauty Center

• Salon Manager

  • Mar 2017 - Apr 2019

  • Responsible for hiring new employees for all areas of the spa. Set employees schedules, ensure that employees receive ongoing training and hold staff meetings to keep employee updated on spa procedures and policies. • Ensure that customers expectations are met and Interact with clients to get feedback about services and facility cleanliness. • Responsible for hiring new employees for all areas of the spa. Set employees schedules, ensure that employees receive ongoing training and hold staff meetings to keep employee updated on spa procedures and policies. • Ensure that customers expectations are met and Interact with clients to get feedback about services and facility cleanliness.



NStyle International

• Wellness and Fitness Services
• 100 - 200 Employee

• Spa Manager

  • Feb 2013 - Dec 2016

  Role & Responsibilities: Ensuring that NStyle lounges achieve or exceed the goals relating to revenue and cost of operations while providing the highest level of customer service. Demonstrating and reinforcing excellent customer service to promote a positive customer orientation in the store and ensure efficient, quality service. Promptly and effectively resolving customer complaints using the recommended process and focusing on customer satisfaction; maintains all records regarding complaints and re-dos.Manage client feedback, client queries, and ensure effective booking. Ensure store cleanliness, wait times, service and convenience and working operation of all equipment. Promoting and maintaining high standards of technical quality in the store. Guaranteeing the esthetic beauty and tranquility of the Store facilities to promote a relaxing and appealing environment. To provide leadership, direction and supervision of staff in the daily operations of the store including, all services, quality, retail, salon, customer service. Enforcing policies and procedures; keeping updates of Labour, municipality guidelines, hygiene regulations and maintains complete personnel files for each employee.Ensure the store operating procedures & policies manuals are implemented & updated as required. Manages expenses against budget and maintains continual awareness of expense/loss control to ensure effective management of expenses. Recommends/suggests product purchases to customers to maximize product sales. Store uses effective sales techniques and meets the target every month. Training, motivating, directing, and evaluating the staff at the store.



Apparel Group

• Accounting
• 1 - 100 Employee

• Store Supervisor

  • Nov 2010 - Feb 2013

  Completes store operational requirements by scheduling & assigning employees, following up on work results. Maintains store staff job results by coaching, counseling, & disciplining employees, planning, monitoring, & appraising job results. Providing elevated skincare diagnosis and makeup application for clients. Analyzing a client’s face before applying any make up. Completes store operational requirements by scheduling & assigning employees, following up on work results. Maintains store staff job results by coaching, counseling, & disciplining employees, planning, monitoring, & appraising job results. Providing elevated skincare diagnosis and makeup application for clients. Analyzing a client’s face before applying any make up.



Kaya Skin Clinic

• United Arab Emirates
• Health, Wellness & Fitness
• 200 - 300 Employee

• Assistant Clinic Manager / Sales In-Charge

  • Mar 2005 - Nov 2010

  Duties & Responsibilities : • Consultation and skin analysis - Carrying out a full consultation pre and post treatment, discussing benefits and risk assessment of treatment procedure. • Experience and skills - To determine which treatment or combination of treatments are suitable for the client. • After consultation and skin analysis - Perform hi tech electrical treatments such as Medical Microdermabrasion, Botox, fillers, Laser Skin Rejuvenation and laser Hair Removal. • Recognize skin problems. • Promote treatments and products - Responsible for the recommendation and promotion of all non-surgical treatments and products. • Perform presentation and demonstrations - both internally and externally to groups and organizations. Qualities • Strong accomplished experience as a Clinic manager. • High level of professionalism. • Friendly and personable. • Excellent communication skills. • Ability to build relationships with clients. • Good organizational skills. • Commercial awareness and sales skills. • Keen interest in advanced skin care and team player. Inventory & Operations: Responsible for taking care of inventory and making sure there is always enough availability of stock so as to ensure smooth running of business, also to make sure the stocks are being use in proper quantities and method (FIFO) so as to avoid wastages.