Chief Technology Officer

• Sep 2022 - Present

IT Manager

• Jun 2018 - Present

Senior Network Engineer

• Mar 2013 - Jun 2018

- Managed all LAN and WAN operations- Managed, organized and reviewed work of six personnel – four Information Systems staff and two regular contractors- Moved primary data center during seismic construction of HQ - Designed and implemented failover and redundancy for all LAN and WAN infrastructure- Designed and implemented new Layer 7 Palo Alto Networks firewall edge and upgrade of server infrastructure to 10 GBE- Designed and implemented new Ruckus wireless infrastructure- Designed and implemented new VMWare ESXi 6.0 farm- Developed standards for user software and hardware- Migrated from legacy iSCSI SAN to newly engineered fiber channel SAN Show less

Network Engineer

• Sep 2012 - Mar 2013

- Contracted to implement and improve security infrastructure - Emergency response and troubleshooting of access issues for Apple’s internal network - Configuration of Cisco NX-OS, IOS and Juniper SRX devices - Design and implementation of internal technical reference documents - Trainer for new employees in the Apple Network Response Center - Contracted to implement and improve security infrastructure - Emergency response and troubleshooting of access issues for Apple’s internal network - Configuration of Cisco NX-OS, IOS and Juniper SRX devices - Design and implementation of internal technical reference documents - Trainer for new employees in the Apple Network Response Center

Senior Systems Adminstrator

• Nov 2011 - Sep 2012

- Head of systems engineering - Managed team of four direct report IT personnel - Restructured and redesigned entire corporate IT framework - Designed and implemented virtualization using VMware vSphere 5 - Architected and instituted High Availability and Business Continuity/Disaster Recovery systems across entire corporate network infrastructure – to include Exchange, Active Directory, Cisco Call Manager, Sharepoint and File Storage - Collaborated with Network Operations team for major infrastructure projects - Acted as mentor and lead for IT support engineers Show less

Senior Systems Administrator

• Mar 2008 - Nov 2011

- Lead IT consultant for the company’s south bay customers - Managed a team of five direct report engineers to provide managed services to a wide variety of clientele - Participated in the assessment, design and implementation phases of projects to provide enterprise class IT solutions and customer service - Projects included major server and service upgrades/migrations, network redesigns/migrations and high availability solutions - Responsible for providing system administration and network support - Fielded escalations from Tier 1 level engineers - Worked within a team of other support personnel including other engineers, Virtual CIOs, Account Managers and Administrative staff - Provided mentoring to junior-level engineers Show less

Enterprise Network Engineer

• Nov 2001 - Jun 2003

- Managed two direct report IT personnel - Coordinated, configured, installed and maintained the City’s local area and wide area network - Met management information needs through the development and modification of new and existing systems - Recommended preparation of systems requirements and prepared and maintained procedural manuals as well as training - Evaluated and monitored costs of acquisition of computer-related items to obtain the best results and to meet budgetary requirements - Analyzed procedures and recommended systems applications and hardware use - Coordinated the purchase of hardware and software and ensured systems compatibility - Operated local area and wide area network and monitored systems capacity input and output for errors and other problems - Acted as liaison between the department users, the Information Technology Department staff, and/or other information system providers in correcting errors and resolving problems - Supervised, trained and evaluated lower level enterprise and departmental network staff and support staff - Maintained and managed the internet link to the City’s network - Maintained security of the local and wide area network Show less

Network Engineer

• May 2001 - Nov 2001

- Assisted in the development and engineering of Euclid's NOC in order to monitor managed service customers - Head of NOC web development, including the engineering of online customer report/alert synthesis, SSL implementation, and customer databases - Responsible for the work scheduling of other NOC employees - Generated NOC policies, procedures and processes in order to streamline and maximize the efficiency of employee performance - Responsible for the implementation and maintenance of production UNIX/NT servers, monitoring tools, and backup policies for Euclid's San Jose POP - Invoked password/security policy pertaining to both Euclid and customer equipment - Generated availability and performance reports for customer use and SLA analysis - Identified and repaired network problems using a variety of monitoring tools including HP Openview, Site Scope and WhatsUp Show less

Systems Administrator

• Jun 2000 - Mar 2001

- Shift Supervisor - Acted as first point of escalation for any network, UNIX, or desktop issues - Provided first and second tier troubleshooting support for AlterEgo's 24x7 International BGP Network - Appointed primary training lead and implemented training system to further educate junior staff in the NOC - Administered and modified UNIX workstation environments and user accounts, including implementing NFS, NIS, Apache and SAMBA - Configured and monitored infrastructure equipment - Monitored an international IP WAN network on all levels including network infrastructure and core systems services - Interfaced with the customer and customer support organizations as required to document, status, escalate and resolve customer issues - Diagnosed complex infrastructure events and problems using information from a variety of real-time data sources, graphical network management tools, textual logs, and other network tools - Network observation and routine maintenance on infrastructure devices, core computer systems, and dial-in access devices using device/equipment interfaces and management tools - Used aggressive quality of service criteria to pro-actively attack potential service weaknesses by analyzing network and systems resource statistics - Coordinated the replacement and/or repair of malfunctioning infrastructure equipment with dispatched field engineers Show less

Network Administrator

• Nov 1999 - Jun 2000

- Assisted in the management of one of the largest independently owned IP networks - Worked with various LAN/WAN technologies (Verilink, StrataCom, Cisco, Kentrox, ATM, Frame Relay, RIP, OSPF, BGP, etc.) - First point of escalation for junior NOC engineers - Shift supervisor - Addressed quality-of-service weaknesses by analyzing network and systems resource data and statistics - Coordinated the replacement or repair of infrastructure equipment with dispatched field engineers - Interfaced with customer account representatives to resolve network problems and outages - Maintained and troubleshot all of ICG's nation-wide data network systems (access layer, network infrastructure, core systems, traffic routing) - Resolved configuration and installation issues with ICG's Cisco-powered backbone - Responsible for training of new personnel Show less