Curriculum Designer

• Aug 2023 - Present

Equal Opportunity Advisor

• Sep 2021 - Present

• Plan, organize, and direct equal opportunity (EO) and human relations education (HRE) activities to enhance the mission of the Air Force, focusing on customer service excellence. • Revamped and implement EO and related HRE programs, ensuring equity, dignity, and respect for 2K+ members. • Utilize effective communication and conflict resolution techniques to address and resolve customer complaints and incidents. • Plan, organize, and direct equal opportunity (EO) and human relations education (HRE) activities to enhance the mission of the Air Force, focusing on customer service excellence. • Revamped and implement EO and related HRE programs, ensuring equity, dignity, and respect for 2K+ members. • Utilize effective communication and conflict resolution techniques to address and resolve customer complaints and incidents.

Listing Agent

• Nov 2021 - May 2023

• Provided top-notch customer service to 62 clients throughout the home selling process, ensuring a smooth and positive experience. • Leveraged ITIL's continual service improvement principles to optimize hot sheets, efficiently informing customers and agents of available listings, resulting in improved communication and customer satisfaction. • Provided rapid responses to inquiries, managing incidents and requests as per ITIL best practices. Maintained regular communication with clients, keeping them updated on market trends, showings, offers, and transaction progress. • Team player. Acted as a mentor and trainer to peer agents, sharing best practices and providing guidance to facilitate their own success. Show less

Equal Opportunity Advisor

• Jun 2011 - Aug 2021

• Advised commanders and directors in resolving conditions that impacted operations and mission effectiveness, while prioritizing exceptional customer service; awarded commendation medal. • Proactively identified and addressed customer concerns and potential complaints that could undermine the installation's readiness posture and human relations climate. • Oversaw 42 Unit Climate assessments surveying 2.5K+ personnel providing commanders detailed data and analysis to actively assess critical components within their organizations. • Provided prompt and empathetic customer service by clarifying 19 EO complaints and incidents, offering equal employment opportunity (EEO) pre-complaint counseling, and proposing effective solutions. • Delivered 120 briefings, lectures, group discussions, and seminars to improve the organization's human relations climate, ensuring a positive customer experience. Show less