Automated Software Quality Engineer

• Jul 2018 - Present

Owner

• Jan 1994 - Present

• Providing onsite technical support to medium and small businesses. • Consulting with owners and managers, determining clients’ needs, making recommendations, and ensuring customer satisfaction. • Installing, upgrading, and maintaining network, servers, and software for all systems. • Successfully developed a strong customer base through effective networking and word of mouth referrals. • Providing onsite technical support to medium and small businesses. • Consulting with owners and managers, determining clients’ needs, making recommendations, and ensuring customer satisfaction. • Installing, upgrading, and maintaining network, servers, and software for all systems. • Successfully developed a strong customer base through effective networking and word of mouth referrals.

Automated Software Quality Engineer

• Oct 2017 - Jul 2018

Senior Software QA Engineer/Scrum Master

• Aug 2015 - Oct 2017

Senior Test Engineer Lead

• Mar 2014 - Jul 2015

Senior QA/System Validation Engineer

• Mar 2013 - Jan 2014

Senior QA Engineer/Technologist Southbridge drivers

• Aug 2009 - Mar 2013

Responsibilities include:• Daily oversight of QA activities for new and existing Southbridge device drivers for Linux and Windows on all AMD reference platforms.• Test plan development including scoping, budgeting and resource allocation for new devices/technology from hardware vendors (storage, network, USB and SD and SDIO).• Leading North America, India, and China driver QA teams to ensure the proper hardware, software, firmware, and test infrastructure are in place to meet internal and external customer requirements.• Obtaining Microsoft logo certification for all AMD Southbridge device drivers.• Pushing AMD device drivers to the Linux kernels and distributions upstream.• Leading the QA effort for special projects and creating unique/custom drivers as required.• Training and mentoring of newly-hired QA engineers and technicians, as well as the training of new technologies to the various regions.Major Accomplishments:• Industry 1st USB-IF 3.0 certified integrated controller on AMD’s SB900 platforms.• Increasing QA test efficiency by 30% in 2 quarters for Linux and Windows by streamlining test plans, removing redundancy, and driving automation into the QA cycle. Show less

Senior Technical Analyst

• Mar 2006 - Jul 2009

Responsibilities included:• Interfacing with program design teams to develop and test programs, concepts, and processes for consumer technical support.• Delivering technical presentations to senior management for project approval.• Creating project plans and leading cross-functional teams for business process improvement.• Developing curriculum and coordinating new product training.• Training global subject matter experts in India, Philippines, El Salvador, Panama, Canada, and the United States.• Actively participating in strategic planning sessions to improve technical capabilities at all Dell call centers.• Maintaining strong relationships with key hardware and software vendors.Major Accomplishments:• Working closely with internal departments to ensure overall business alignment for global rollout of Microsoft’s Vista in 2007.• Driving a $50 million initiative to develop an efficient and successful global support/escalation network for the Microsoft Vista launch.• Achieving $3 million in cost savings for the Global Consumer Support Group, by triaging issues and escalation to product group, legal teams, and 3rd party software vendors.• Consulting with call center site leaders and process engineers regarding XPS site metrics and implementing best practices to increase customer satisfaction and issue resolution for Dell’s XPS line of business by 15% in two quarters. Show less

Enterprise Engineering Analyst

• May 2001 - Mar 2006

Responsibilities included:• Developing and executing engineering test plans for pre-production, current, and post-production Poweredge servers with current and future operating systems.• Working closely with engineering teams to resolve problems and improve QA processes.• Conducting functionality testing of new software releases and service packs.• Isolating and triaging defects and weaknesses, and maintaining detailed documentation.• Setting up servers, configuring, and installing complex enterprise infrastructure for testing.• Training and mentoring new technicians and engineering analysts.• Testing hardware, operating systems, Gigabit Ethernet, Fibre Channel and Base Board Management Control modules for a blade-based server (Poweredge 1855).• Testing new BIOS, firmware, operating systems, CPUs, and IO cards on post-production server lines.Major Accomplishments:• Serving as a subject matter expert for blade-based servers, Linux operating systems, complex network configurations, and baseboard management controllers Show less

Technician Analyst

• Jan 1998 - Dec 1998

Responsibilities included: • Testing pre-existing, current, and post-production Inspiron and Latitude laptops with currently shipping and beta operating systems. • Utilizing strong communication skills within another culture to demonstrate issues and resolve laptop system problems. Major Accomplishment: • Traveling to Taiwan to serve as a liaison between OEM Test Group and Dell’s Test Group. Responsibilities included: • Testing pre-existing, current, and post-production Inspiron and Latitude laptops with currently shipping and beta operating systems. • Utilizing strong communication skills within another culture to demonstrate issues and resolve laptop system problems. Major Accomplishment: • Traveling to Taiwan to serve as a liaison between OEM Test Group and Dell’s Test Group.

System Administrator

• 1996 - 1998