Experience

Lo.Li. Pharma International

• Italy
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• • Nov 2022 - Present

  As Deputy Head of Sales at Lo.Li Pharma International, I lead a team of 3 senior Account Managers and one Junior Account Manager responsible for managing and growing our client's business in over 60 countries worldwide. In this role, I report directly to the General Manager\Deputy Head of Sales and work closely with cross-functional teams to develop and execute sales strategies that align with the company's overall objectives.My key responsibilities include:-Leading and motivating a team of 4 Account Managers to meet or exceed sales targets and objectives, providing coaching and support as needed.-Developing and executing sales plans and strategies that drive revenue growth and expand our customer base.-Building and maintaining strong relationships with key customers and stakeholders, working closely with them to understand their needs and providing them with exceptional service.-Analyzing sales data and market trends to identify new opportunities and areas for growth, as well as potential challenges or risks.-Collaborating with cross-functional teams, including marketing, product development, R&Q, logistic, legal and operations, to ensure alignment and synergy across the organization.-Communicating regularly with senior leaders to provide updates on sales performance and define new strategies.-oversee the development and execution of sales strategies, ensuring they align with the company's overall goals and objectives. - manage key customer relationships, working closely with clients to understand their needs and provide them with the best solutions. Show less

• • Jan 2022 - Nov 2022

  -Responsible for the 59% of the company turnover.-Assigned to manage the key clients in the company and report directly to the General Manager of the assigned companies. -Retain the top clients and nurture those key relationships over time.-Build trusted relationships with Key clients and amplify their portfolio.

• • Jun 2021 - Dec 2021

  -Cooperate with the Business Development team to identify potential clients, expand overseas areas of interest, inform them of company services, and liaise with clients on their requested products.- Provide clients with pharmaceutical expertise on the company’s products in order to match client needs with company provision of services and ensure the timely delivery of our products according to customer needs and objectives.- Follow-up with clients, post-provision of services to assure client satisfaction, provide technical support as needed, and build long-term relationships through being the primary point of contact after the business development manager.- Trouble-shoot with clients on problems they may be facing, in coordination with the Quality Assurance team to maintain the highest possible standards of services.-Conducted comparative sales analysis for an overseas customer, presented the findings to his constituency and further presented solutions to the recurrent challenges the company was facing. Show less

• • Jan 2019 - Jun 2021

  -Provided ongoing account support to existing customers assigned by the Senior Account Manager.-support the Senior Account Manager with elaborating new quotations and negotiating term sheets with existing clients. -- Coordinate with the logistics team, using the GANTT tool, to ensure lead time of product delivery is monitored and implemented.- Forecast and analyze client sales and follow-up with marketing team to help maximize company sales and boost target achievement.- Follow-up with clients, post-provision of services to assure client satisfaction, provide technical support as needed, and build long-term relationships through being the primary point of contact after the business development manager. Show less



Golden Voyager Tours Rome

• Italy
• Museums, Historical Sites, and Zoos

• Product Manager

  • Jan 2018 - Jan 2019

  -Created and developed tour concepts and itineraries with the support of the Italy Product Team. -Managed and monitored existing tours to achieve maximum quality, volumes, and margins. - Defined and improved tour logistics (meeting points, itineraries, length, and group sizes). -Maintained contacts and strong relationships with our partners and suppliers. -Created and developed tour concepts and itineraries with the support of the Italy Product Team. -Managed and monitored existing tours to achieve maximum quality, volumes, and margins. - Defined and improved tour logistics (meeting points, itineraries, length, and group sizes). -Maintained contacts and strong relationships with our partners and suppliers.



MEDIPRAGMA

• Italy
• Market Research
• 1 - 100 Employee

• • Jun 2017 - Oct 2017

  -Provided innovative ways to conduct customer surveys to measure whether services expectations have been met.- Planned and implemented a client engagement strategy by understanding the client lifecycle.- Identified reasons behind staff turnover and presented findings to the company board.- Conducted market assessment by implementing a mystery shopping project among Medi-Pragma competitors in an effort to provide a competitive advantage for the company.

• • Apr 2017 - Jun 2017

  Achieving a deep knowledge of Market through working in all company departments.



ALPHA pharmaceutical industry

• Damascus, Syria

• Medical Representative

  • Jul 2015 - Sep 2016

  -Implemented a marketing strategy of providing doctors and health care professionals with the company’s medical samples and kept them updated with the latest scientific research and medical innovations. - Monitored the end-user satisfaction of products in collaboration with doctors in an effort to further improve the quality of company products. - Achieved an increase of annual sales by 200% through marketing company products to hospitals who signed contracts with the company. - Promoted to team leader after four months of being a medical representative. Show less



rafeh al-kurdi

• Damascus, Syria

• Pharmacy Assistant

  • Oct 2013 - Sep 2015

  -Diagnosed walk-in patients with respective illnesses and provided medical advice to their cases. - Correctly processing the prescription and instructing the use of medicines. -Diagnosed walk-in patients with respective illnesses and provided medical advice to their cases. - Correctly processing the prescription and instructing the use of medicines.



AL-Nour Association

• Al-Shahbandar Square, Damascus, Syria

• First Aid

  • Nov 2014 - Dec 2014

  Trained and certified by al-nour association for emergency first aid at work Trained and certified by al-nour association for emergency first aid at work



General board of kidney surgical hospital

• Damascus

• Laboratory Assistant

  • Feb 2014 - Aug 2014

  -Conducted blood and urinary tests for patients in the epidemiology unit. - Carried out drug history taking, medication review, and pharmaceutical care plan. -Conducted blood and urinary tests for patients in the epidemiology unit. - Carried out drug history taking, medication review, and pharmaceutical care plan.



Ministry Of Health,Damascus Health Directorate

• Damascus

• public health affairs

  • Nov 2011 - Jan 2012

  -Reported health issues for patients from impoverished backgrounds in rural areas. - Provided personal care advice, including infection prevention and control, food, and personal hygiene tips to impoverished people in collaboration with the health adviser. -Reported health issues for patients from impoverished backgrounds in rural areas. - Provided personal care advice, including infection prevention and control, food, and personal hygiene tips to impoverished people in collaboration with the health adviser.