Experience

United Way of Metropolitan Dallas

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• United Way Metropolitan Dallas Tocqueville Fellow

  • Jan 2022 - Present



Toyota North America

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Team Member & Executive Engagement

  • Apr 2020 - Present

• Sr. Analyst Service Operations

  • May 2018 - Apr 2020

• Analyst Sales Training

  • Sep 2016 - Apr 2018



Haynes and Boone, LLP

• United States
• Law Practice
• 700 & Above Employee

• Trainer and Application Lead

  • Jul 2015 - Sep 2016



Michaels Stores

• Retail
• 700 & Above Employee

• Training Specialist Technology

  • Dec 2011 - Aug 2015

  Create and update all training materials including web based tutorials, and user guides for several business system used for sourcing product, regulatory compliance, design management, database management, employee scheduling, and advertising.-Conducted over 120 instructor led training sessions via classroom and WebEx online training for internal, external and third-party vendors.-Use an end-to-end LMS to manage new hire onboarding, training, training approval, and problem resolution for field and support center associates. -Trained over 350 internal and external users on the functionality of 4 Michaels proprietary systems on business management, global sourcing, product safety and compliance, database and pricing via learning management software.-Primary partner for IT and business in deciding resource allocations, software and process improvements for Michaels sourcing systems and transitioning business from one software product onto another.-Support the change management process by providing associate training, training plans, and best practices for new and or restructured job roles. -Human Resources Star Award, Feb 2012-World Class Training Award, May 2012

• Technical Writer

  • Mar 2011 - Nov 2011

  Instructional design. Develop content for a variety of employee communication tools including intranet, email, and video scripts. Write, edit, and publish graphic and written documentation on company policies and practices concerning, software training, systems training, store management and retail training, on the job training, change management processes, and standard operation procedures for both in-store and corporate-office.Team leader for materials development for Michales Sourcing Solution.Facilitate training courses for multiple technology projects using written, online, and recorded materials.



Mobile Fair Housing Center

• United States
• Human Resources Services

• Researcher and Reporter

  • Sep 2010 - May 2011

  Responsible for investigating and taking complaints of housing discrimination in the Mobile metropolitan area and conducting tests of those complaints, when applicable, to gather information about the allegations made. Measured the quality, quantity, and content of information and customer service given to potential renters or home buyers in accordance with the Fair Housing Act Wrote clear, concise, detailed reports of findings for review by staff. Responsible for investigating and taking complaints of housing discrimination in the Mobile metropolitan area and conducting tests of those complaints, when applicable, to gather information about the allegations made. Measured the quality, quantity, and content of information and customer service given to potential renters or home buyers in accordance with the Fair Housing Act Wrote clear, concise, detailed reports of findings for review by staff.



United States Attorneys' Offices

• United States
• Law Practice
• 700 & Above Employee

• Public Relations Intern

  • Jan 2010 - May 2010

  Increased awareness of Project Safe Childhood by lecturing to students, school officials, parents, and community leaders on the Department of Justice's initiative, aimed at making the internet safer for children. Created press releases Conducted analysis of programs benefits, awareness creation, and effectiveness Educated surrounding community of schools and organizations on issues of internet safety. Increased awareness of Project Safe Childhood by lecturing to students, school officials, parents, and community leaders on the Department of Justice's initiative, aimed at making the internet safer for children. Created press releases Conducted analysis of programs benefits, awareness creation, and effectiveness Educated surrounding community of schools and organizations on issues of internet safety.



Whiddon College of Medicine at the University of South Alabama

• United States
• Higher Education
• 700 & Above Employee

• Graduate Teaching Instructor

  • Jan 2008 - May 2010

  Assisted with the teaching responsibilities of two sections of CA 110, Public Speaking. Maintained student attendance records and assigned grades. Maintained office hours for student advising. Led weekly staff meetings on efficiency and student/course analysis. Assisted with creation of course syllabus and required course work. Designed and implemented lesson plans Utilized a variety of instructional methods including cooperative leaning and group discussion Administered and evaluated all test and speeches.



Men's Wearhouse

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Mar 2009 - Feb 2010

  Created and maintained a high-quality work environment by maintaining an open dialogue with management, providing outstanding customer service through assisting store managers and assistant managers, built and maintained long-term relationships with customers, provided customers with expert product knowledge, proficient in register function for cashiering and merchandise transfers, helped to maintain store appearance and monitor store security. Created and maintained a high-quality work environment by maintaining an open dialogue with management, providing outstanding customer service through assisting store managers and assistant managers, built and maintained long-term relationships with customers, provided customers with expert product knowledge, proficient in register function for cashiering and merchandise transfers, helped to maintain store appearance and monitor store security.



Jos. A. Bank Clothiers

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Sep 2007 - Jan 2009

  Understood and communicated merchandise features. Ensured proper tailoring and fitting techniques for customers clothing. Supervised staff of seven and determined scheduling. Increased store traffic through marketing on university campus. Decreased customer service issues by training associates on selling techniques issues resolution. Built and maintained long-term quality relationships with clientele Exceeded monthly and yearly sales performance goals Communicated coherently with internal and external personnel in times of disagreement.



United States Senate

• Communications Intern

  • May 2006 - Aug 2006

  Supported staff with phones, researching an issue, drafting a letter, faxing, filing, copying, data entry, mailings, and clipping newspaper articles. Attended senator's daily staff meetings and events. Assisted legislative staff with research, constituent services, and administrative duties Aided press staff in writing and editing press releases and online articles. Supported staff with phones, researching an issue, drafting a letter, faxing, filing, copying, data entry, mailings, and clipping newspaper articles. Attended senator's daily staff meetings and events. Assisted legislative staff with research, constituent services, and administrative duties Aided press staff in writing and editing press releases and online articles.



Press-Register

• Newspaper Publishing
• 1 - 100 Employee

• Business Reporter Intern

  • May 2004 - Oct 2004

  Tasked with researching and writing on local news events such as chamber of commerce meetings, business news, and newsworthy happenings affecting the surrounding local community. Published articles on various economic topics and assisted colleagues and senior reporters Supported press staff in design lay out, page design, and editing of articles Met publishing and editorial deadlines. Tasked with researching and writing on local news events such as chamber of commerce meetings, business news, and newsworthy happenings affecting the surrounding local community. Published articles on various economic topics and assisted colleagues and senior reporters Supported press staff in design lay out, page design, and editing of articles Met publishing and editorial deadlines.