Experience

KHS&S Contractors

• United States
• Construction
• 300 - 400 Employee

• IT technician

  • Dec 2010 - Present

  Train and provide user support on hardware, software and communications equipment in a Windows 7 environment to support business operations. Support users by responding to questions or issues in order to resolve specific problems. Train company personnel in the use of hardware, software, network, and communications equipment. Coordinate with third party vendors for support, troubleshooting and remote dispatch. Train and provide user support on hardware, software and communications equipment in a Windows 7 environment to support business operations. Support users by responding to questions or issues in order to resolve specific problems. Train company personnel in the use of hardware, software, network, and communications equipment. Coordinate with third party vendors for support, troubleshooting and remote dispatch.



ITT / DARLINGTON

• Higher Education
• 1 - 100 Employee

• Customer Support Engineer

  • Jul 2009 - Dec 2010

  Carry out Level 2 desktop and network support for military facilities in Iraq. Maintain and troubleshoot Windows environment, LAN/WAN systems, and network hardware. Ensure maximum network availability at all times. Perform troubleshooting and assist with new user configurations. Conduct end user training. Met or exceeded assigned LAN/WAN/internet availability through maintenance and configuration. Lowered costs by providing additional phone-based support to other sites across Iraq. Reduced number of trouble tickets 50% by conducting end user training at each site. Minimized downtime by providing immediate onsite assistance for all technical issues. Show less



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Network Security Analyst

  • Jan 2005 - Jun 2009

  Monitored and managed all systems and data access requests requiring review and approval. Created, modified, and deleted user profiles and other access controls. Worked closely with technical support teams to coordinate security database system maintenance. Improved efficiency by investigating and documenting security incidents. Facilitated productivity growth by assisting with creation of cross-training documents and procedures. Contributed to increased issue resolution by assisting with escalated trouble tickets from helpdesk. Show less



WIRELESS FACILITIES

• Network Administrator

  • Nov 2003 - Jan 2005

  Conducted systems and network administration and helpdesk support. Planned and performed laptop and desktop upgrades and configurations, data backups, and data migrations. Carried out troubleshooting and resolution of network connectivity issues. Provided Tier II / III support for users nationwide. Lowered expenses by providing reliable phone-based troubleshooting for remote users. Reduced trouble ticket volume by conducting effective end user training. Conducted systems and network administration and helpdesk support. Planned and performed laptop and desktop upgrades and configurations, data backups, and data migrations. Carried out troubleshooting and resolution of network connectivity issues. Provided Tier II / III support for users nationwide. Lowered expenses by providing reliable phone-based troubleshooting for remote users. Reduced trouble ticket volume by conducting effective end user training.



US Marine Corps

• Military
• 300 - 400 Employee

• Supervisor

  • Aug 1993 - Jul 2004

  Aviation Ordnance Team Leader Aviation Ordnance Team Leader



COMPUTER SCIENCE CORPORATION

• Computer Networking Products
• 400 - 500 Employee

• Deployment Lead

  • Jan 2001 - Jan 2003

  Deployment Lead, San Diego County Transformation Project Oversaw hardware and software distribution teams for major technology upgrade at multiple county government offices. Served as Systems Administrator and provided helpdesk and desk-side technical support. Performed network troubleshooting and repair. Monitored teams and ensured proper preparation and maintenance of pre-field, installation, and post-installation documentation. Deployed tools, software, and scripts for projects. Led backups and migrations. Maintained application and knowledge database.; Ensured on-time project completion by directing service delivery handoff procedures and evaluating/approving completion of projects. Effectively managed complete data conversion process. Coordinated with customers and vendors on configuration, testing, and troubleshooting of issues. Improved productivity by training County employees in Windows and various software applications. Facilitated successful software and hardware deployments by working with Engineering team and project managers on distribution of tested applications and peripherals. Show less



STORERUNNER

• United States
• Information Technology & Services

• Network Administrator

  • Jan 2000 - Jan 2001

  Supported Windows 2000 environment and LAN network for 30-person Engineering department. Managed primary and backup domain controllers, coordinating access, usage, and security. Configured and maintained servers with RibBoards, PCAnywhere, and Terminal Services. Increased efficiency by creating daily backup scheme, utilizing ARC Server. Improved efficiency by providing application and technical support for Engineering department. Contributed to productivity growth by providing secondary support for non-Engineering personnel. Show less



JULIAN WALKER, various

• Independent Consultant

  • Jan 1998 - Jan 2001

  Provided short-term consulting for medium and large companies in areas such as systems administration, technical support, and network administration. Conducted end user technical training. Performed helpdesk support and systems administration for Navy/Marine Corps Intranet (through EDS). Operated out of call center, assisting users nationwide. Created and tracked trouble tickets. Assisted with creation of intranet-wide knowledge base. Carried out desktop and server upgrades. Established Embarkables Team for Navy/Marine Corps Intranet Helpdesk. Carried out server and desktop upgrades and configurations for Pacific Life Insurance. Conducted network troubleshooting and repairs. Provided Tier II / III support for six locations nationwide. Served Show less