Experience

Vichai Trading (1983) Co., Ltd.

• Telecommunications
• 1 - 100 Employee

• Marketing Supervisor

  • Mar 2020 - Present

• Marketing Executive

  • Dec 2016 - Present

  To maximize profits through developing sales strategies that match customer requirements and by promoting products, services or ideas for company.Job Descriptions;- Overseeing and developing marketing campaigns.- Conducting research and analyzing data to identify and define audiences.- Devising and presenting ideas and strategies.- Promotional activities.- Writing and proofreading creative copy (Create content).- Maintaining websites, Facebook, other social media and looking at data analytics.- Organizing events and product exhibitions.- Updating databases and using a customer relationship management (CRM) system.- Coordinating internal marketing and an organisation’s culture.- Monitoring performance.- Managing campaigns on social media.

• Product and Sales Support Secretary

  • Jul 2011 - Dec 2016

  Product and Sales Support SecretaryJob description- Coordinating the sales team by managing schedules, filing important documents and communicating relevant information. - Ensuring the adequacy of sales-related equipment or material.- Responding to complaints from customers and give after-sales support when requested.- Handle the processing of all orders with accuracy and timeliness.- Inform clients of unforeseen delays or problems.- Monitor the team’s progress, identify shortcomings and propose improvements.- Assist in the preparation and organizing of promotional material or events.- Work with other departments within the company to bring in additional help on creating sales presentations when needed.- Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy form.- Other duties as assigned from time to time. (ฺBooking Hotel, Take care client, Book air ticket or Visa application.)Other Skills;- Good computer skills (MS Office, Maringo and SAP)- Proficiency in English (Thai, English)- Well-organized and responsible with an aptitude in problem-solving.- Excellent verbal and written communication skills.- A team player with high level of dedication.- Service mind and Consumer Relations.- Ability to work well in a fast-paced environment.



Datapro Computer Systems

• Thailand
• Information Technology & Services
• 100 - 200 Employee

• Customer Service Administrator

  • Mar 2004 - May 2004

  To maintain a high level of customer satisfaction in partnership with Service engineers, in the delivery of a support service to customers. - Tracking portion of the Service Department – from customer pay to warranty submission.- Fields incoming internal and external customer inquiries for the Service Department – both interms of phone calls and walk in customers.- Assists the Service Manager and Assistant Service Manager in staying on top of work orders inprocess to ensure that they are closed in a timely fashion.- Ensuring customers are kept up to date with their job repair status at appropriate intervals.- Maintaining job, customer data and notes in line with operating procedures to ensure departmental efficiency. (Customer Card)- Other duties as assigned from time to time.