Topline | Justyna Lewandowska

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Justyna Lewandowska

User Help Desk Officer at BOS Innovation and Technology Center

Contact Information

us****@****om

(386) 825-5501

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Location

Katowice, Śląskie, Poland, PL

Languages

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User Help Desk Officer
- Jan 2021 - Present
• Adminstrating OTRS ticketing system • Providing first-line support – remote troubleshooting and resolution of IT problems related to end user devices (computers and mobiles), network, applications and computer peripherals • Preparing training manuals and FAQ materials for easy-access end-user guidance • Updating the IT asset information in IT asset management database • Managing users • Managing file server rights • Managing mobile devices • Adminstrating OTRS ticketing system • Providing first-line support – remote troubleshooting and resolution of IT problems related to end user devices (computers and mobiles), network, applications and computer peripherals • Preparing training manuals and FAQ materials for easy-access end-user guidance • Updating the IT asset information in IT asset management database • Managing users • Managing file server rights • Managing mobile devices