Pricing & Customer MDM Supervisor - Europe

• Jan 2023 - Present

Customer Experience Supervisor

• Jun 2022 - Jan 2023

Pricing Master Data Team Leader

• Apr 2019 - Jun 2022

• Control & Support all Pricing Master Data Specialist functions• Analyse different processes KPI’s provided by Process Control to guarantee SLA’s or propose process improvements, • Training and development of reporting team• Analyse team performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines• Training and development of reporting team• Be in touch with all departments such as: Customer Service, Customer Development & Customer Facings in local organizations• Review escalation tickets, assisting the team when either they cannot fulfill SLA’s or have any problem• Ensure efficient processes • Recruit new team members• Leading the agenda of issue solving and monthly meetings with MCO• Take the role of Single Point of Contact regarding all processes for at least one MCO Show less

Pricing Master Data Specialist

• Sep 2018 - Apr 2019

• Participation in knowledge transfer• Creating and updating on & off invoice commercial agreements and conditions on-time and according to agreed procedures. • Ensuring that Master Data is high quality.• Creation of forms of different stakeholder usage.• Verification of received forms in terms of data quality and proper authorization.• Analysis and correction of identified Master Data issues.

Customer Care Specialist

• Jun 2017 - Aug 2018

Description of the position: The position is dedicated to be a point of contact between Sales and production plant. Exchange relevant and requested information within specified time and to inform in advance if any disturbance in a process will occur. Main responsibilities: • Management of Sales Orders in SAP according to agreed rules • Responding via Service Desk to Sales about the order status and possibilities of change within agreed time • Providing information to Sales (via SD, e-mail, phone) about order status (change of date, delivery condition, scrap, mistakes in proofs) and printing possibilities. • Claim administration in Service Desk • Providing information to Sales in case of stock discrepancies. Support in PO management. • Change in the system and provide confirmation to Sales about delivery dates for orders which require drying • Direct cooperation with Sales, Planning, Prepress, Production, Logistics. • Active participation in cross functional initiatives aiming to improve business performance • Execute Supervisor and Manager requests Access rights: •SAP •Service Desk Skills & requirements: • Relevant experience in Customer Care • Customer oriented and able to adapt to different types of characters • Basic knowledge of SAP or other ERP tool • Excellent communication skills • Experience in working and dealing with cross functional departments • Ability to multi-task, prioritize and manage time affectively • Self-motivated, dynamic, and passionate working well both individually and in team • Fluent English (written and spoken), knowledge of any other languages is an asset Show less

Customer Service Specialist

• Dec 2015 - May 2017

- Daily communication flow with suppliers and customers - Customer service within the supply chain - Gathering, preparation and presentation of KPI data leading to the correct valuation of logistic processes. - Identification and implementation of improvements in the logistic flows - Preparation of nonconformity reports on time and quality of supplies - Preparation of the documentation defining the various processes inside the supply chain - Data management and analysis of the financial aspects inside the supply chain department - Management of the domestic and international transport - Daily contact with forwarders / speditions / couriers - Preparation of the transport documentation - Controlling the deliveries both in inbound and outbound - Ordering the direct material for production - Ordering the indirect materials - Invoicing production to the final customers and managing the related information flow - Preparation of offers for new potential customers Show less