Experience

Illinois Eye Institute
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Account Manager

  • Nov 2023 - Present


Fintech Digital

• United States
• Advertising Services
• 1 - 100 Employee

• Director Of Operations

  • Jan 2021 - Aug 2023

  In this role, I steered the entire P&L for vital business choices, pioneering six immensely prosperous product creations that spurred substantial business expansion. I directed a range of accounting tasks, managing accounts payable and receivable, reconciliations, book closing, and budget handling using QuickBooks and Sheets. Every day, I acted as the main liaison for crucial clients, responsible for delivering exceptional service, upholding company protocols, and meeting set… Show more In this role, I steered the entire P&L for vital business choices, pioneering six immensely prosperous product creations that spurred substantial business expansion. I directed a range of accounting tasks, managing accounts payable and receivable, reconciliations, book closing, and budget handling using QuickBooks and Sheets. Every day, I acted as the main liaison for crucial clients, responsible for delivering exceptional service, upholding company protocols, and meeting set standards. Key Achievements: ● Acted as the lead on-call administrator, in charge of responding promptly to operational and project crises, resulting in a remarkable 40% boost in productivity and a 20% rise in client satisfaction within two months. ● Initiated and managed 12 brand revitalization initiatives by aiding clients in understanding markets and adapting product offerings. ● Identified and rectified invoicing errors and dormant accounts, recovering approximately $50K in unrealized income. ● Fostered a culture change within Project Management, Marketing, and Website Development teams, therefore increasing communication by 47% to optimize results and foster collaborative synergy. ● Led remote teams of up to 10 experts, including copywriters, website designers, SEO/SEM specialists, and social media strategists, in creating high-performing digital marketing campaigns and performance-oriented website. ● Regularly maintained and optimized operational policies and standardized procedures by analyzing loopholes that hinder efficiency to enhance the quality and speed of reporting.

• Operations and Digital Marketing Associate

  • Apr 2020 - Jan 2021

  Chicago, Illinois, United States



McDonald's

• 1 - 100 Employee

• Administrative Tax Intern

  • Dec 2018 - Apr 2020

  Chicago, Illinois I facilitated essential meetings with both internal and external executives by organizing intricate schedules for senior leadership team members. I delved into in-depth research and analysis of tax problems, rules, and regulations whenever there were new tax guidelines to be understood. Key Achievements: ● Improved overall efficiency and waste reduction through the provision of exceptional support to managers and colleagues. ● Introduced a global FIN 48 data gathering system… Show more I facilitated essential meetings with both internal and external executives by organizing intricate schedules for senior leadership team members. I delved into in-depth research and analysis of tax problems, rules, and regulations whenever there were new tax guidelines to be understood. Key Achievements: ● Improved overall efficiency and waste reduction through the provision of exceptional support to managers and colleagues. ● Introduced a global FIN 48 data gathering system, streamlining crucial quarterly data processing and saving a minimum of five hours of manual work. ● Transformed the office's digital filing system by transitioning to MS SharePoint for file management, resulting in a significant reduction of file retrieval time by approximately 60%. ● Enabled a smooth transition to remote organization management and programming during the COVID-19 pandemic. ● Fostered seamless collaboration with non-US markets by overseeing communication, planning, and decision-making in business processes. ● Executed a massive data extraction project, involving the collection of hundreds of millions of data points on tax reporting over the past 5 years. Show less



Freshii

• Canada
• Restaurants
• 500 - 600 Employee

• Assistant General Manager

  • Mar 2015 - Dec 2018

  Chicago, Illinois


Coordinated Systems Consulting Inc.
• United States
• Construction
• 1 - 100 Employee
• Administrative Intern

  • Feb 2018 - Sep 2018


MASC (Micheal Amundsen Sports Center)

• Secretary and Counselor

  • Sep 2012 - Mar 2015

  Greater Chicago Area Worked as a secretary. Filed, organized, and registered new members. Provided aid in registration. Sent out email correspondences along with marketing details. Helped coordinate the website by providing insights to what non-English speaking families are looking for. Worked as a camp counselor over the summer; took care of the youngest groups (3-7 year olds) and created activities to keep campers active. Provided exceptional aid in other duties, such as cooking and cleaning for 50+… Show more Worked as a secretary. Filed, organized, and registered new members. Provided aid in registration. Sent out email correspondences along with marketing details. Helped coordinate the website by providing insights to what non-English speaking families are looking for. Worked as a camp counselor over the summer; took care of the youngest groups (3-7 year olds) and created activities to keep campers active. Provided exceptional aid in other duties, such as cooking and cleaning for 50+ campers and counselors. Show less