Licensed Clinical Professional Counselor Assoc

• Nov 2022 - Present

Owner

• Oct 2022 - Present

Clinical Mental Health Counselor Intern

• Jan 2022 - Aug 2022

• Establish rapport and develop effective working relationships with client(s) • Build a therapeutic relationship with clients, conduct assessments, develop and execute treatment planning • Conduct psychosocial histories that include client background information, behavioral observations, and current functioning, quality of relationships, and client resources and challenges • Utilize feedback, direction, and constructive criticism from supervision and consultation in order to enhance professionalism in counseling Show less

Clinical Mental Health Counselor Intern

• Aug 2021 - May 2022

• Establish rapport and develop effective working relationships with client(s) • Build a therapeutic relationship with clients, conduct assessments, develop and execute treatment planning • Conduct psychosocial histories that include client background information, behavioral observations, and current functioning, quality of relationships, and client resources and challenges • Utilize feedback, direction, and constructive criticism from supervision and consultation in order to enhance professionalism in counseling Show less

VP of Operations

• Jun 2019 - Aug 2020

• Achieved a 46% improvement in productivity while reducing labor hour spend by 24%. • Improved average order fulfillment time by 54%. 2 days down to .92 days. • Designed and implemented Value Stream Mapping to overhaul preexisting fulfillment operations. • Implemented 5S disciplines after overhauling the existing space, resulting in a 22% increase in usable space. • Worked with CEO and Senior Leaders to navigate and align toward a data-driven and structured approach to business management and decision making. • Worked with CEO and Senior Leaders to develop the companies Vision, Mission, and Values statements. • Authored policies and procedures to develop and rollout a company employee handbook. • Structured and implemented a 6-day operational schedule from the preexisting 5-day operation. Show less

General Manager / Site Leader: AMZL

• Aug 2018 - May 2019

• Successfully launched DSC1 site Charleston, SC. The flagship delivery station for the Amazon Logistics “Carnival” project.• Grew this startup operation to become the #1 top-performing site in the entire North American Amazon Logistics network from a cost, quality, and safety standpoint within four months. $2.2 million in annualized cost savings. • Full P&L and operational responsibility. • Successfully launched DSC2 site Columbia, SC.

Functional Sr. Operations Manager

• Mar 2017 - Aug 2018

• Developed and implemented the “Work Jams” music incentive program designed to positively shift the motivational paradigm at play within the FC to capture associate’s discretionary efforts better. Increased productivity performance by an average of 11.2% with zero negative impact on safety or quality. $3.2 million in annualized cost savings. • Drove projects and initiatives across all shifts resulting in a 7.2% average 2017 YOY OB improvement, 8.7% peak and 13.2% peak week YOY improvements. $2.9 million in annualized cost savings. • Drove benchmark and standard work consistency across all shifts resulting in the highest ACES Official audit score in the network. Improved the score YOY from 74% to 87%. All other sites averaged 77%. • Led Continuous Improvement Classes (LEAN), training leaders in the latest LEAN and process improvement tools and concepts. Show less

Operations Manager

• Apr 2015 - Mar 2017

• Proven ability to drive process improvements. Drove OB performance to 9% YOY improvement. $1.8 million in annualized cost savings. • Set site records for both hourly volume (49,111) and shift volume (405,959) resulting in CAE1 delivering the highest ship volume in the large sortable network on the biggest ship day of peak.• Set site record for the highest shift throughput performance (53.22 TPH).• Mentored, trained, and developed teammates for career progression and learning.

Area Manager

• Aug 2011 - Apr 2015

• Launched CAE1 Fulfillment Center in Columbia, SC.• Led process improvements resulting in a 21% increase in pick productivity from 110 to 139 UPH achieving the highest performing pick shift in the Large Sortable NAFC network. $3.1 million in annualized cost savings. • Led process improvements resulting in an 18% increase in AFE chuting from 157 to 192 UPH achieving the highest performing AFE shift in the Large Sortable NAFC network. $2.4 million in annualized cost savings.

Operations Manager

• May 2006 - Aug 2011

Operations Team Leader

• Feb 2003 - Jun 2006

Courier

• Nov 1998 - Feb 2003

Medical Specialist

• Jan 1993 - Dec 1996