Justin Tiaras

Customer Success Executive at RevComm Indonesia
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta Metropolitan Area, ID
Languages
  • English Professional working proficiency
  • Indonesia Native or bilingual proficiency

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Bio

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5.0

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LinkedIn User

Justin is a team player and always complete his job with perfection. He’s kind, helpful,sociable and very pleasant co-workers. Working together with him has always been pleasant.

Anita I.

Justin is very wise and dependable. He is great to plan things and implementing it with his critical thinking. I trusted him as friend and colleague.

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Credentials

  • Delivering an Authentic Elevator Pitch
    LinkedIn
    Jul, 2020
    - Oct, 2024
  • Digital Body Language
    LinkedIn
    Jul, 2020
    - Oct, 2024
  • Accounting Foundations: Budgeting
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Advanced Business Development: Communication and Negotiation
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Building Professional Relationships
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Developing Business Acumen
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Modeling Courageous Leadership: Intelligent Disobedience
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Ryan Holmes on Social Leadership
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Strategic Thinking
    LinkedIn
    Jul, 2019
    - Oct, 2024

Experience

  • RevComm Indonesia
    • Japan
    • Telecommunications
    • 1 - 100 Employee
    • Customer Success Executive
      • Feb 2023 - Present
  • RevComm Inc.
    • Japan
    • Telecommunications
    • 1 - 100 Employee
    • Customer Success Executive
      • Oct 2022 - Jan 2023
  • LINKZ
    • Kazakhstan
    • Advertising Services
    • 1 - 100 Employee
    • Customer Success Manager
      • Jul 2022 - Oct 2022
    • Customer Success
      • Oct 2021 - Jan 2022

      - Establishing Customer Success related metrics. - Work with the product team to evaluate and implement customer feedback - Daily and periodic support tasks, including weekly CS reports and analytics. - Establishing Customer Success related metrics. - Work with the product team to evaluate and implement customer feedback - Daily and periodic support tasks, including weekly CS reports and analytics.

  • Mekari
    • Indonesia
    • Software Development
    • 700 & Above Employee
    • Customer Success - Retention
      • May 2020 - Oct 2021

      - Maintain customer base and reactivate passive users via direct calls, events, and other ways of engagement.- Consult poor health customers on their product usage and business practices, recovering 20%+ identified poor health customers.- Identify renewals and opportunities for MRR expansion.

    • Implementation Specialist - Accounting
      • Jan 2020 - Oct 2020

      - Conduct onsite/online training for jurnal.id customers - Integrate product usage into the customer's business flow.- Gathering feedback and suggestions to improve and scale the onboarding process.- Maintain consistency of 80%+ successful onboarding rate- Grade A certified in jurnal.id accounting training.

  • TAXCO Consultant
    • South Africa
    • Accounting
    • 1 - 100 Employee
    • Operation Advisor
      • May 2019 - Oct 2019

      Troubleshoot and giving advice on internal workflow, hardware condition, and software usage for accounting and day-to-day uses. Troubleshoot and giving advice on internal workflow, hardware condition, and software usage for accounting and day-to-day uses.

    • Accounting Consultant
      • Feb 2017 - Mar 2019

      - Manage and advise client's transaction cycle. - Giving consultation about general reporting practices based on business scale and industry. - Assisting in internal accounting and taxation assignments as needed. - Help manage transactions of PT. Sumber Alfa Makmur, (Co-owned by TAXCO) - Manage and advise client's transaction cycle. - Giving consultation about general reporting practices based on business scale and industry. - Assisting in internal accounting and taxation assignments as needed. - Help manage transactions of PT. Sumber Alfa Makmur, (Co-owned by TAXCO)

  • fabre.co
    • France
    • Legal Services
    • Co-Founder
      • Jul 2016 - Aug 2017

      Entrepreneurship side project. Entrepreneurship side project.

    • Apprentice - Part time
      • May 2014 - Jul 2016

      - Provide help in managing client's data such as transactions, expenditures, reports, etc - Participate in managing and creating internal accounting procedures - Attend meetings with clients and stakeholders - Provide help in managing client's data such as transactions, expenditures, reports, etc - Participate in managing and creating internal accounting procedures - Attend meetings with clients and stakeholders

Education

  • Universitas Bina Nusantara (Binus)
    Bachelor of Economics, Accounting
    2015 - 2019

Community

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