Justin Lynch
Provisioning and Support Manager at Fantel- Claim this Profile
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Bio
Greg Wallace
Justin is reliable and competent.
Greg Wallace
Justin is reliable and competent.
Greg Wallace
Justin is reliable and competent.
Greg Wallace
Justin is reliable and competent.
Experience
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Fantel
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Australia
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Telecommunications
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1 - 100 Employee
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Provisioning and Support Manager
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Dec 2020 - Present
- Customer relationship management - liaising with customers, vendors, suppliers. - End user support. Managing outages and faults. Escalating and dealing with all levels of vendor support upto NBN level. - Juggling competing demands to get results. - Delivering new network installations for customers and handling complications and issues. - Support ticket handling and tracking. Tracking and managing ongoing cases and pushing to get them resolved for customers while managing expectations. - Managing projects to streamline processes in the business. - Maintaining Linux web servers and fulfilling customer web requirements. Show less
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Netvantage Internet Australia
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Australia
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Design Services
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Web Hosting, Sales and Business Development.
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Jul 2001 - Jan 2020
Managing web servers and small business websites up to large business websites. Business development and understanding of how businesses work to get more out of their online presence. - Business development - building the business to handle over 1000 customer accounts. - Delivering high quality customer support. - Sales and marketing. - Business based on open source technology. - Working with cloud technologies such as AWS and VMware - Full stack system administration and server management including security, monitoring and alerting. - Linux distributions were Red Hat/Centos. - Responsibility for all financial aspects of the business including budgets, profit and loss, taxation, contracts. Fundamental business mindset. - Web development, sales and delivery. - Project management. - Major clients included Polaris Industries, Indian and Victory Motorcycles, Gold Coast Tourism, Campion College, Queensland Rifle Association, Laserforce. Show less
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Baltimore Technologies
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Computer and Network Security
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1 - 100 Employee
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Webmaster - Global Hosting Services
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Dec 2000 - Jul 2001
Working in a highly secure data-centre requiring government clearance I setup and maintained the web interface for the secure certificate business as well as developed perl applications for certificate manipulation and management. - Website design, maintenance and updates. - Red Hat Linux server installation. - Developing Perl interfaces to LDAP directory servers and encryption key management system. - Maintaining and developing the corporate intranet. Required a government security clearance at the level of “Highly Protected”, from the Australian Security Vetting Service. Show less
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The University of Queensland
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Higher Education
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700 & Above Employee
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Assistant/Acting Computing Officer
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Jan 1999 - Jul 2000
Involved with maintaining and assisting the support of an entire School at UQ including computers, the network, servers, websites and intranet. - Responsible for the entire School’s computing resources (200 computers), carrying out all IT related work. - Webmaster for School’s website developing online database resources in HTML. (PHP PostgreSQL). - Responsible for installation and admin of Red Hat Linux servers running Apache, Samba and Netware for Linux as well as Apple Talk, Sendmail and PostgreSQL databases. - Installation and support of Solaris machines. - Providing help desk style support to users. - Upgrading and configuring Macintosh and Microsoft PCs under Netware. Show less
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Education
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Queensland University of Technology
B. Information Technology, Data Communications -
AFS Intercultural Programs Australia
AFS Secondary Exchange - Year Program to the Netherlands. -
Emmaus College Rockhampton