Experience

Harper Commercial LLC

• United States
• Construction
• 1 - 100 Employee

• Project Coordinator

  • Sep 2023 - Present

  I am thrilled to announce my new role as Project Coordinator at Harper Commercial LLC, a trailblazer in multi-family quick turns and commercial renovation projects. I have been deeply involved in the multi-family sector since 2011 and bring to the table a nuanced understanding of the unique demands and challenges it poses. With over 20 years of rich experience in both commercial and residential construction projects, I have honed my skills to deliver quality, efficiency, and value at every step of the way. My Core Competencies Project Management: Adept at overseeing the lifecycle of a project, right from conceptualization to completion. Leadership: Demonstrated ability to guide teams towards successful project execution, ensuring quality and safety. Negotiation Skills: Excellent interpersonal skills to manage client relations and contract negotiations. Client Satisfaction: Highly trained in escalation resolution and building positive client relationships. Quality Assurance: Ensuring all projects meet the quality standards, on-time and within budget. My role at Harper Commercial encompasses coordinating projects, managing client relationships, and leading teams to success. I take it upon myself to be not just a task manager but also a visionary leader who instills a sense of purpose and direction in my team. Show less



Birge & Held

• United States
• Real Estate
• 100 - 200 Employee

• Multi-Site Property Manager

  • May 2023 - Oct 2023

  Entrusted with the comprehensive management of two distinguished residential complexes: the 280-unit Viridian Edge at the Park and the 152-unit Western Hills. Expertly led and mentored an 8-member team, fostering a culture of excellence and collaboration across both sites. Responsibilities spanned a diverse range, including market analytics; meticulous oversight of my Assistant's performance in renewal, delinquency, and account finalizations; resolution of intricate resident issues; spearheading capital expenditure initiatives; end-to-end procurement via purchasing order and invoice administration; talent acquisition, onboarding, and training; orchestrating resident events; managing property renovation projects; crafting and overseeing property fiscal blueprints; and nurturing vendor relations. Ensured timely delivery and meticulous accuracy of all Key Performance Indicator (KPI) reports to the corporate hierarchy, emphasizing the operational status and progress of both properties. Seamlessly maintained optimal occupancy rates in a competitive market.Noteworthy Achievements:Championed the successful adoption of the Microsoft To Do software across the portfolio, bringing about improved organizational efficiency.Achieved a significant turnaround, propelling all KPIs to favorable positions for both properties within a 90-day timeframe, underscoring operational and management prowess. Show less

• Multi-Site Assistant Property Manager

  • Feb 2023 - May 2023

  Entrusted with the dual responsibility of managing the esteemed 280-unit Viridian Edge at the Park and the 152-unit Western Hills residential complexes. Orchestrated a wide array of operations, from overseeing the leasing cycle and executing move-in/out inspections to comprehensive market analyses. Spearheaded efforts to enhance renewal rates, assuring robust retention, and successfully streamlined delinquency processes for prompt and effective payment recoveries. Excelled in managing resident concerns and final account settlements, reinforcing the company's commitment to top-tier service. Demonstrated expertise in procurement, managing purchase orders and invoices, and effectively oversaw capital expenditure initiatives.Prominent Achievements:Elevated the professional competence of the team by helping effectively train emerging leasing consultants, assistant property managers, and property managers.Assisted in the meticulous execution of expansive renovation projects across both properties, encompassing upgrades for over 225 occupied units in total. Each project was adeptly managed and finalized within a dedicated 90-day timeline, ensuring minimal disruption for residents while maintaining project efficiency. Show less

• Assistant Property Manager

  • Mar 2022 - Feb 2023

  Assumed multifaceted responsibilities for the diligent management of a 280-unit apartment complex. Played a pivotal role in overseeing leasing activities, conducting move-in/out inspections, and executing market analysis. Championed efforts in renewal management, achieving robust capture rates, and ensured timely payment resolutions, minimizing delinquencies. Skillfully managed resident concerns, ensuring swift and satisfactory resolutions. Provided essential support for capital expenditure projects and demonstrated versatility by seamlessly stepping into the Property Manager role as required, ensuring uninterrupted service and operational excellence.Prominent Achievements:Elevated the professional competence of the team by helping effectively train emerging leasing consultants, assistant property managers, and property managers.Conceptualized and executed the comprehensive financial budget for Viridian Edge at the Park's 2023 fiscal year, optimizing resource allocation and strategic planning.Assisted in a seamless transition during the property's and helping orchestrate the meticulous handover from the prior property management company to Birge and Held, ensuring continuity of operations and service excellence throughout the process. Show less



Griffis/Blessing, Inc.

• Real Estate
• 100 - 200 Employee

• Assistant Property Manager

  • Nov 2021 - May 2022

  Tasked with comprehensive oversight of a prominent 280-unit residential property in Colorado Springs. Key activities encompassed facilitating the leasing process, carrying out meticulous move-in and move-out inspections, and performing market analysis to maintain competitiveness. Played an instrumental role in driving lease renewals, ensuring optimal retention rates. Proactively managed account settlements and adeptly handled resident grievances, upholding the company's reputation for responsive and resident-centric service. Vigilantly managed financial delinquencies, emphasizing timely resolutions and fiscal stability. Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Product Sales Specialist

  • Mar 2020 - Nov 2021

  As a Sales Consultant, I solved customer problems and added value to their lives by offering great products. I excel at building rapport with the people I help, and that trust helped open their minds to purchasing the products that I offered. My attitude is a mix of warm and friendly with a foundation of professionalism and efficiency. Being optimistic and a team player with a can-do mentality is my daily approach in the workplace. Meeting business goals effectively and ethically is a key goal that I prioritize. I love working with and around people! Show less

• Loyalty Retention Specialist

  • Jul 2018 - Mar 2020

  High volume account management, customer solutions, and revenue retention were key responsibilities of this role. I effectively implemented de-escalation techniques in resolving sensitive situations and improving overall customer satisfaction. My skills in sales, big business operations, and conflict resolution strategies were honed. I was chosen for and completed a specific corporate training program for advancement into leadership. Managed and led team huddles when leaders were absent. I trained new hires weekly on best practices around customer account management. Consistently top of the team in sales and revenue retained. Show less



Justin Thiel Photography

• Portrait Photographer

  • Jun 2015 - Jun 2018

  Owning and operating my portrait photography business was a rewarding experience that taught me many things like branding, marketing, product design and packaging, business management, account management, and customer service. I learned how valuable each interaction with a customer truly is towards retaining their business and helping grow revenue by making them happy with the service they received. Overall, I have used all of the skills I developed through running that business in other areas of both my personal and professional life. Show less



Bulls on Wall Street

• United States
• Investment Management
• 1 - 100 Employee

• Day Trader

  • Mar 2014 - Aug 2015

  I spent 6 months completing my training with Bulls On Wallstreet to become a Day Trader. After my training was complete I successfully entered into their hedge fund as a Day Trader/Account Manager. During my training and daily responsibilities for the company, I learned and applied various stock market trading strategies for highly volatile and fast-moving stocks. Timing and stress management were key skills I developed during my time at the company. I spent 6 months completing my training with Bulls On Wallstreet to become a Day Trader. After my training was complete I successfully entered into their hedge fund as a Day Trader/Account Manager. During my training and daily responsibilities for the company, I learned and applied various stock market trading strategies for highly volatile and fast-moving stocks. Timing and stress management were key skills I developed during my time at the company.



Top Notch Building and Maintenance

• United States
• 1 - 100 Employee

• Field Technician

  • 2013 - 2014

  Top Notch is mostly involved with large commercial accounts for the maintenance, remodeling, and/or new construction of various projects across a wide range of cities within the greater Chicagoland area. During my time there I really learned how to manage large projects and keep close track of inventory. I did things like installing 8ft pieces of bullet-proof glass, replacing all of the deck pans of a canopy at a gas station, full flooring replacements of tile, full commercial bathroom remodels, large-scale fence installations, and many other odd jobs which may have popped up. Show less



Napleton Automotive Group

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Lead Landscaper

  • 2012 - 2013

  During my time as the Lead Landscaper at the Napleton Automotive Group, I managed a small team whose responsibilities included 12 commercial properties and 3 residential properties. We did everything from snowplowing through mowing the grass and planting or cutting down trees. The executives and owners of the Napleton Automotive Group decided to eliminate their in-house landscaping department and outsource the responsibilities, which swiftly ended my position there. During my time as the Lead Landscaper at the Napleton Automotive Group, I managed a small team whose responsibilities included 12 commercial properties and 3 residential properties. We did everything from snowplowing through mowing the grass and planting or cutting down trees. The executives and owners of the Napleton Automotive Group decided to eliminate their in-house landscaping department and outsource the responsibilities, which swiftly ended my position there.



Nani Koolau Condominiums

• United States
• Real Estate

• Resident Manager

  • Jan 2011 - Dec 2011

  As the Resident Manager, I was solely responsible for almost everything that happened at the complex of 266 condo units within 6 separate buildings, 24 hours a day - 7 days a week. I managed the setup and hiring of contractors for various projects that needed to be completed. Maintained the grounds, parking lots, and community pool. I took calls and visits to my office for addressing any issues the residents may have been having. I also managed monthly board meetings where I addressed any concerns or suggestions the residents might be having, as well as go over the management of the property itself with 4 board members and the property manager. Show less



KB Lawn and Mulch

• Lead Landscaper

  • 2007 - 2010

  As a Lead Landscaper, I've had the privilege of sculpting and revitalizing both residential and commercial landscapes across various terrains. My role encompassed everything from precision mowing and meticulous mulching to the artful trimming of bushes and trees. I've planted saplings that will grow into tomorrow's majestic trees and maintained the health of mature trees, ensuring their longevity and beauty. Alongside these hands-on tasks, I've managed a diverse range of equipment, ensuring optimal performance and safety. My passion lies in transforming spaces into green havens, and every project I've undertaken reflects my commitment to aesthetics, functionality, and sustainability. Show less



Cassady Carpentry

• Carpenter

  • 2005 - 2007

  Cassady Carpentry was a company that dealt with high end remodels and cabinet installations. I started as the right-hand man of the owner and he taught me the value of doing quality work with extreme attention to detail. We analyzed even the smallest of details of our work to ensure that the fit and finish was completed to the highest of standards. The job was really tough, but the lessons I learned are ones that I still carry with me to this day and are priceless to me. Cassady Carpentry was a company that dealt with high end remodels and cabinet installations. I started as the right-hand man of the owner and he taught me the value of doing quality work with extreme attention to detail. We analyzed even the smallest of details of our work to ensure that the fit and finish was completed to the highest of standards. The job was really tough, but the lessons I learned are ones that I still carry with me to this day and are priceless to me.



Lorenze Appliances

• United States
• Retail

• Trainer / Installer / Delivery

  • 2001 - 2005

  At Lorenze Appliances, I started as the helper for the top truck doing deliveries and installing appliances. Our truck mainly took care of the largest and most expensive appliance orders. Eventually, I ended up being promoted and running my own truck and training people to work with me. Most of the work orders took me into situations where I was installing or delivering expensive appliances into luxurious homes. My experiences at Lorenze taught me the value of safety and paying attention to small details in order to ensure that a situation I am responsible for goes smoothly and without problems that could've been avoided. It also taught me how to teach someone else the essential skills of a job position. After I left Lorenze, the last person I trained ended up running his own truck and was still there 10 years later! Show less



May Construction

• United States
• Construction
• 1 - 100 Employee

• Craftsman

  • 1998 - 2001

  Working at May Construction was my first real job. It started out my path as a Tradesman and I learned basic Craftsman skills along the way. Roofing, siding, decks, interior and exterior remodeling, etc. I learned how to do it all. It was an essential foundation for jobs I would have in the future. The position also taught me the value of hard work, proper time management, how to manage a project, and how to work as a team. Working at May Construction was my first real job. It started out my path as a Tradesman and I learned basic Craftsman skills along the way. Roofing, siding, decks, interior and exterior remodeling, etc. I learned how to do it all. It was an essential foundation for jobs I would have in the future. The position also taught me the value of hard work, proper time management, how to manage a project, and how to work as a team.