Principal Platform Engineer

• Apr 2021 - Present

Senior Solutions Engineer

• Mar 2018 - Apr 2021

Guest Reliability Engineer

• Nov 2017 - Mar 2018

Master Application Support Specialist

• Jul 2015 - Nov 2017

 -Promoted to Master Application Support Specialist 07/17 -Succeeded in being the third person to obtain AWS Solutions Architect certification in St. Cloud, MN location and mentored 8 others to obtain their certification goal for the site by EOY -Automate infrastructure and deployment through tools such as CloudFormation, Chef, Jenkins and Github, enabling team to rehydrate over 65 servers spanning 10 environments over a bi-monthly basis -Create and maintain application environments supporting hundreds of APIs, ensuring development team’s stable environments to deliver business value every sprint -Migrated core banking services to new VPC by opening new network connectivity to Weblogic and Apache servers by modifying firewalls, Security Groups and NACLs -Research and evaluated the most efficient and cost-effective solutions by recommending more memory intensive R4 large instances instead of M3 large instances for bank middleware tier -Implement and utilize monitoring to increase application up time per defined availability guidelines using New Relic, Splunk, Fact Finder, and IP Monitor; Support and maintain configuration management for various applications -Identify and resolve a broad range of problems that occur in QA and DEV applications -Deploy code, test, and refresh environments to support developers and testers using Jenkins, Anthill Pro and Udeploy, Github and Chef -Plan and deploy the migration of legacy applications and services from hosted environments to AWS cloud helping Capital One reduce costs of running on legacy hosted infrastructure -Develop system administration standards and procedures to ensure best practices are being followed -Work with Client Services and Project Management to identify and specify complex business requirements and processes (i.e. new, enhancements or maintenance) for diverse development platforms, computing environments, hardware, technologies and tools Show less

IT Systems Integrator

• Jan 2015 - Jul 2015

As part of an end to end Agile Kanban team, my role as a compute resource has me utilizing various technologies to work with customers to gather requirements from customers, and build physical and virtual servers for Capital One Home Loans. On a daily basis I utilize software such as VMware vSphere, Windows Server, Redhat linux, HP Service Manager, Cyberark, easyIP, Amazon Web Services, and many other technologies.

Scrum Master

• Apr 2014 - Jan 2015

Work with IT infrastructure product owners, Scrum and system teams to facilitate Agile practices. Continuously improving communication, coordinate resources through sprint planning, gathering requirements through grooming sessions for multiple projects, and implementing Scrum and Kanban methodologies.

Sr Business Systems Analyst

• Mar 2013 - Jan 2015

As a Business Systems Analyst (BSA) I support the partnership between business and technology of hardware and software in an infrastructure environment. I maintain relationships at multiple levels of the organization serving as a primary contact-point to engage IT infrastructure teams. My job duties include:- Eliciting requirements, creation of user stories- Evaluate information gathered from multiple sources, decompose high-level information into detail, distinguish user requests from true needs- Support Bank-wide adoption of business systems analysis services, standards and techniques-Assist Scrum masters with impediment removal-Work with backlog owner on analysis, grooming, and creation of user stories-Facilitate infrastructure prioritization meetings for multiple Capital One lines of business-Maintained team SharePoint site-Simultaneously assigned on up to 12 active projects Show less

Sales Associate/ Manager

• Jul 2008 - Mar 2013

As a member of the Brand Experience Team, I gather and analyze customer feedback from phone surveys and a website link. Additional duties include: - Track and analyze daily trends to identify and resolve customer-reported problems - Implement customer-suggested changes and assess feedback on changes - Collaborate as a team and make direct recommendations to internal departments - Communicate and report information to executives on current trending topics and generate reports on Net Promoter Score and Simplicity Score of the website and call center -Serve on a supervisory team and lead a team of 27 sales associates including training, monitoring production, and coaching associates to enhance performance. Key Accomplishments and Recognitions: - Selected for Six Sigma training (3-day training mastering the DMAIC process) - Employee of the Month (January 2012 and September 2011) - Recognized for having one year with 100% quality (no errors - Acknowledged for serving one year with no sick days Show less