Experience

Halstad Telephone Company

• United States
• Telecommunications
• 1 - 100 Employee

• Sales and service technician

  • Aug 2020 - Present



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Field Assurance Engineer

  • Jul 2003 - Dec 2018

  Technical Support: Solid understanding of theory and application related to project management, radio access networks, backhaul to sites, signaling, disaster recovery planning and response, data services, and location-based services. Basic understanding of theory and application related to network design, capacity planning, power systems AC/DC, and grounding. Strong attention to detail, analytical thinking style, and ability to prioritize. Flexibility to work independently or in a team… Show more Technical Support: Solid understanding of theory and application related to project management, radio access networks, backhaul to sites, signaling, disaster recovery planning and response, data services, and location-based services. Basic understanding of theory and application related to network design, capacity planning, power systems AC/DC, and grounding. Strong attention to detail, analytical thinking style, and ability to prioritize. Flexibility to work independently or in a team environment. Possess strong desire and ability to learn. Project Management: Results-oriented focus in talent management and leadership skills, balancing change and status quo with team. Project managed many technical buildouts and team training programs. Gain respect of others by solving and then delegating tasks; supporting continuous improvement, always willing to pitch in. Operations: Continually look for better ways to solve problems using strategic thinking, creativity and innovation. Perform process improvements, scopes of work, and method / statement of procedure. Operational knowledge and theory of all interconnecting circuits to include but not limited to T1 through OC 192, Gigabit Ethernet, CWDM, DWDM and microwave radio. Customer Service: Communicate technical requirements and issues, influencing representatives of customers such as Microsoft. Excellent verbal and written communication skills. Strive continually toward achievement and take pride in being ready for anything. Show less Technical Support: Solid understanding of theory and application related to project management, radio access networks, backhaul to sites, signaling, disaster recovery planning and response, data services, and location-based services. Basic understanding of theory and application related to network design, capacity planning, power systems AC/DC, and grounding. Strong attention to detail, analytical thinking style, and ability to prioritize. Flexibility to work independently or in a team… Show more Technical Support: Solid understanding of theory and application related to project management, radio access networks, backhaul to sites, signaling, disaster recovery planning and response, data services, and location-based services. Basic understanding of theory and application related to network design, capacity planning, power systems AC/DC, and grounding. Strong attention to detail, analytical thinking style, and ability to prioritize. Flexibility to work independently or in a team environment. Possess strong desire and ability to learn. Project Management: Results-oriented focus in talent management and leadership skills, balancing change and status quo with team. Project managed many technical buildouts and team training programs. Gain respect of others by solving and then delegating tasks; supporting continuous improvement, always willing to pitch in. Operations: Continually look for better ways to solve problems using strategic thinking, creativity and innovation. Perform process improvements, scopes of work, and method / statement of procedure. Operational knowledge and theory of all interconnecting circuits to include but not limited to T1 through OC 192, Gigabit Ethernet, CWDM, DWDM and microwave radio. Customer Service: Communicate technical requirements and issues, influencing representatives of customers such as Microsoft. Excellent verbal and written communication skills. Strive continually toward achievement and take pride in being ready for anything. Show less



XO Communications

• United States
• Telecommunications
• 700 & Above Employee

• NOC Surveillance Technician, NMC Service Desk Lead

  • 2000 - 2002

  Opened and tracked tickets for network outages on the Remedy ticketing platform. Monitored and troubleshot network problems on various Transport, Data, Switch, and Facilities Equipment, to include Nortel, Cisco, ONI, Tellabs, Lucent, LMDS, Motorola and numerous others. Worked with local sites troubleshooting router and network issues. Monitored SS7 network and troubleshot various link problems with vendors. Monitored and repaired circuit problems on Nortel Transport equipment. Coordinated field… Show more Opened and tracked tickets for network outages on the Remedy ticketing platform. Monitored and troubleshot network problems on various Transport, Data, Switch, and Facilities Equipment, to include Nortel, Cisco, ONI, Tellabs, Lucent, LMDS, Motorola and numerous others. Worked with local sites troubleshooting router and network issues. Monitored SS7 network and troubleshot various link problems with vendors. Monitored and repaired circuit problems on Nortel Transport equipment. Coordinated field efforts for resolving network outages in a timely manner. Managed a team of ten people coordinating resolution of network outages. Developed training programs for entry-level associates on network equipment. Trained all oncoming NMC Service Desk personnel on general telecommunications information as well as equipment specific troubleshooting procedures. Show less Opened and tracked tickets for network outages on the Remedy ticketing platform. Monitored and troubleshot network problems on various Transport, Data, Switch, and Facilities Equipment, to include Nortel, Cisco, ONI, Tellabs, Lucent, LMDS, Motorola and numerous others. Worked with local sites troubleshooting router and network issues. Monitored SS7 network and troubleshot various link problems with vendors. Monitored and repaired circuit problems on Nortel Transport equipment. Coordinated field… Show more Opened and tracked tickets for network outages on the Remedy ticketing platform. Monitored and troubleshot network problems on various Transport, Data, Switch, and Facilities Equipment, to include Nortel, Cisco, ONI, Tellabs, Lucent, LMDS, Motorola and numerous others. Worked with local sites troubleshooting router and network issues. Monitored SS7 network and troubleshot various link problems with vendors. Monitored and repaired circuit problems on Nortel Transport equipment. Coordinated field efforts for resolving network outages in a timely manner. Managed a team of ten people coordinating resolution of network outages. Developed training programs for entry-level associates on network equipment. Trained all oncoming NMC Service Desk personnel on general telecommunications information as well as equipment specific troubleshooting procedures. Show less



Arch Wireless

• United States
• Computer and Network Security

• NOC Surveillance Technician, Switch Engineer

  • 1999 - 2000

  Monitored and troubleshot network problems on nationwide paging network to include DS1 and DS3 trunks, satellite uplinks, and paging switches. Coordinated with field offices and local technicians to resolve complex technical issues as an upper level support tier. Conducted the opening and resolving of trouble tickets using the Remedy system. Maintained and troubleshot the southern region’s paging infrastructure consisting of Glenayre GL3000 paging terminals as well as Motorola/Glenayre… Show more Monitored and troubleshot network problems on nationwide paging network to include DS1 and DS3 trunks, satellite uplinks, and paging switches. Coordinated with field offices and local technicians to resolve complex technical issues as an upper level support tier. Conducted the opening and resolving of trouble tickets using the Remedy system. Maintained and troubleshot the southern region’s paging infrastructure consisting of Glenayre GL3000 paging terminals as well as Motorola/Glenayre satellite uplink for the world’s largest paging company. Was responsible for maintenance and repair of all paging terminals for the southern region. Repaired network outages regarding trunks while coordinating repair with major carriers. Interfaced with Glenayre GL3000 paging terminals to fix programming errors. Was Tier 2 support for nationwide paging infrastructure troubleshooting issues that were unable to be resolved by vendor and local support. Show less Monitored and troubleshot network problems on nationwide paging network to include DS1 and DS3 trunks, satellite uplinks, and paging switches. Coordinated with field offices and local technicians to resolve complex technical issues as an upper level support tier. Conducted the opening and resolving of trouble tickets using the Remedy system. Maintained and troubleshot the southern region’s paging infrastructure consisting of Glenayre GL3000 paging terminals as well as Motorola/Glenayre… Show more Monitored and troubleshot network problems on nationwide paging network to include DS1 and DS3 trunks, satellite uplinks, and paging switches. Coordinated with field offices and local technicians to resolve complex technical issues as an upper level support tier. Conducted the opening and resolving of trouble tickets using the Remedy system. Maintained and troubleshot the southern region’s paging infrastructure consisting of Glenayre GL3000 paging terminals as well as Motorola/Glenayre satellite uplink for the world’s largest paging company. Was responsible for maintenance and repair of all paging terminals for the southern region. Repaired network outages regarding trunks while coordinating repair with major carriers. Interfaced with Glenayre GL3000 paging terminals to fix programming errors. Was Tier 2 support for nationwide paging infrastructure troubleshooting issues that were unable to be resolved by vendor and local support. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Air Traffic Systems Maintenance Technician

  • 1995 - 1998

  Youngest person ever assigned responsibility for maintenance of Instrument Landing System at Ft. Campbell Army Airfield. Completed operational and procedural equipment training faster than any technician assigned to Ft. Campbell Army Airfield. Integral part of a team that maintained over a 99% operational rate for two years on 150 air traffic services. Developed policies and procedures for maintenance of air traffic control equipment at Ft. Campbell Army Airfield. Installed electronic… Show more Youngest person ever assigned responsibility for maintenance of Instrument Landing System at Ft. Campbell Army Airfield. Completed operational and procedural equipment training faster than any technician assigned to Ft. Campbell Army Airfield. Integral part of a team that maintained over a 99% operational rate for two years on 150 air traffic services. Developed policies and procedures for maintenance of air traffic control equipment at Ft. Campbell Army Airfield. Installed electronic communications systems. Maintained, aligned, troubleshot, and repaired various communication and navigational aids equipment to include Motorola radios. Operated various types of calibrated test equipment to verify electronic systems operation. In Camp Red Cloud Korea supervised and trained other maintenance technicians. As a supervisor, personally ensured 100% pass rate for an organization inspection with limited personnel and resources. Developed and implemented policies and procedures regarding supply, safety, and maintenance of communications systems. Maintained and repaired various radio communication systems to include: RF, HF, UHF, and VHF. Installed communication systems and navigational aids. Maintained two air traffic towers and three radio communication sites. Show less Youngest person ever assigned responsibility for maintenance of Instrument Landing System at Ft. Campbell Army Airfield. Completed operational and procedural equipment training faster than any technician assigned to Ft. Campbell Army Airfield. Integral part of a team that maintained over a 99% operational rate for two years on 150 air traffic services. Developed policies and procedures for maintenance of air traffic control equipment at Ft. Campbell Army Airfield. Installed electronic… Show more Youngest person ever assigned responsibility for maintenance of Instrument Landing System at Ft. Campbell Army Airfield. Completed operational and procedural equipment training faster than any technician assigned to Ft. Campbell Army Airfield. Integral part of a team that maintained over a 99% operational rate for two years on 150 air traffic services. Developed policies and procedures for maintenance of air traffic control equipment at Ft. Campbell Army Airfield. Installed electronic communications systems. Maintained, aligned, troubleshot, and repaired various communication and navigational aids equipment to include Motorola radios. Operated various types of calibrated test equipment to verify electronic systems operation. In Camp Red Cloud Korea supervised and trained other maintenance technicians. As a supervisor, personally ensured 100% pass rate for an organization inspection with limited personnel and resources. Developed and implemented policies and procedures regarding supply, safety, and maintenance of communications systems. Maintained and repaired various radio communication systems to include: RF, HF, UHF, and VHF. Installed communication systems and navigational aids. Maintained two air traffic towers and three radio communication sites. Show less