Experience

Wedgetail

• Australia
• Conservation Programs
• 1 - 100 Employee

• Chief of Staff

  • Oct 2022 - Present



Masy Consultants

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Integrated Producer

  • Jun 2021 - Present

  Collaborate with business partners and stakeholders in producing multimedia content: • Plan, develop and deliver high-impact content recognised by the Department of Foreign Affairs and Trade, Investment NSW, and Philippine Government. • Produce clientele promotional visual content from conducting interviews, video/ audio recording, editing and finalising the delivery formats via Adobe Creative Cloud. Collaborate with business partners and stakeholders in producing multimedia content: • Plan, develop and deliver high-impact content recognised by the Department of Foreign Affairs and Trade, Investment NSW, and Philippine Government. • Produce clientele promotional visual content from conducting interviews, video/ audio recording, editing and finalising the delivery formats via Adobe Creative Cloud.



Eucalyptus

• Australia
• Health and Human Services
• 200 - 300 Employee

• Medical Operations Associate

  • Mar 2022 - Aug 2022

  Built a pipeline of exceptional doctors who share our vision about the future of healthcare:• Expanded the medical team across four healthcare platforms in response to rapid growth. • Implemented a new onboarding program with streamlined processes, new practical video guides and engaging introductory sessions; enabling new hires to onboard more effectively and double the speed.• Developed several ongoing performance and engagement initiatives that utilise operational healthcare KPIs, centralised data and patient feedback; improving patient conversion and retention. • Supported the Medical and Clinical Director with BAU functions such as relaying business updates, process changes, collecting feedback and general process optimisation of sensitive data.

• CX Brand Lead

  • Apr 2021 - Feb 2022

  Led the customer experience team at Kin Fertility:• Managed a team of customer experience specialists and improved proactivity and the quality of patient support by instilling practices including empathising and early troubleshooting; resulting in a 95% (avg.) customer satisfaction score. • Developed effective team capabilities by facilitating mutual understanding and alignment between brand activities and CX operations.

• Customer Experience Specialist

  • Mar 2021 - Apr 2021

  Provided ongoing operational support to patients in their health-care journey:• Communicated with many of our 200,000 + patients and liaised with doctors; providing guidance for a safe consultation experience. • Ensured patients received their treatments on time, identified issues and trends, reported on areas to improve the overall customer experience. • Proactively learnt over 50 products and services; trained new hires on company specific policies, procedures and compliance guidelines.



UTS College

• Australia
• Higher Education
• 100 - 200 Employee

• Senior Enrolment Officer

  • Mar 2018 - Mar 2021

  • Facilitated induction presentations to new domestic and international students; providing education and IT assistance. • Supported students by responding to enquiries via email, phone and face-to-face communication. • Enrolled students into their course; using the web enrolment software and unit selection. • Facilitated induction presentations to new domestic and international students; providing education and IT assistance. • Supported students by responding to enquiries via email, phone and face-to-face communication. • Enrolled students into their course; using the web enrolment software and unit selection.



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• User Experience Research Moderator

  • Nov 2020 - Dec 2020

  A joint project between various entities – including Tech Research Studies (voxel maps) and Tech Mahindra: • Facilitated experience testing via AI technology prototype; communicating with diverse backgrounds in a fast paced environment. • Supported the PM by managing audits and ensuring research procedures were in compliance with quality assurance standards and client expectations. A joint project between various entities – including Tech Research Studies (voxel maps) and Tech Mahindra: • Facilitated experience testing via AI technology prototype; communicating with diverse backgrounds in a fast paced environment. • Supported the PM by managing audits and ensuring research procedures were in compliance with quality assurance standards and client expectations.



University of Technology Sydney

• Australia
• Higher Education
• 700 & Above Employee

• Academic Video Support Officer

  • Oct 2019 - Dec 2020

  Developed educational content for UTS academics and organisations: • Captured events and conducted interviews as per client briefs. • Used Adobe Creative Cloud in post production for video editing and sound design. • Ensured media outputs was well received on social and academic platforms, and increased community engagement. Developed educational content for UTS academics and organisations: • Captured events and conducted interviews as per client briefs. • Used Adobe Creative Cloud in post production for video editing and sound design. • Ensured media outputs was well received on social and academic platforms, and increased community engagement.



Hazen Agency

• Australia
• Advertising Services
• 1 - 100 Employee

• Freelance Production Coordinator

  • Nov 2018 - May 2020

  Collaborated with Sydney creatives: • Coordinated the production of short-films and commercial projects by managing casting & crewing, budget breakdowns, location scoutings, equipment bookings and drafting legal documentations pre and post-production. • Maintained strong communication and relationships with clients and the production team to ensure all project specifications were delivered at a high standard. Collaborated with Sydney creatives: • Coordinated the production of short-films and commercial projects by managing casting & crewing, budget breakdowns, location scoutings, equipment bookings and drafting legal documentations pre and post-production. • Maintained strong communication and relationships with clients and the production team to ensure all project specifications were delivered at a high standard.



The Big Lift

• Australia
• Non-profit Organizations

• Marketing Director

  • Nov 2018 - Nov 2019

  A student-run volunteering organisation at UTS founded on the philosophy of 'paying it forward'. We provide a platform for students to volunteer and engage deeply with local and regional communities in NSW. • Organised a 9 day trip that involved 80 university students to participate in various service projects activities centralised on self growth and leadership. • Managed the marketing and media content by designing merchandise, flyers, video and promotional content to increase community engagement.



Target

• United States
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Oct 2013 - Jan 2018

  • Provided exceptional customer service in different departments of the store, both on floor and at the registers. • Handled the merchandise presentation at the front of the store and ensured the communication of new promotions. • Responded to customer complaints and applied problem-solving procedures to achieve outstanding store feedback and uphold brand reputation. • Provided exceptional customer service in different departments of the store, both on floor and at the registers. • Handled the merchandise presentation at the front of the store and ensured the communication of new promotions. • Responded to customer complaints and applied problem-solving procedures to achieve outstanding store feedback and uphold brand reputation.



Australian-Thai Youth Ambassadors Program

• Full- time English Teacher || Ambassador

  • Jan 2017 - Feb 2017

  ATYAP is a non-profit organisation aimed at fostering cross-cultural understanding, developing leadership skills, providing volunteering opportunities and mentoring underprivileged Thai children: • Worked towards the improvement of English proficiency in Panason Wittaya School, Surin province. • Developed learning curriculums personalised for each grade (Grades 7, 10 and 12) to ensure a positive learning experience. Patient and focused in adopting different teaching methods. • Partook in ambassadorial duties in Bangkok with the Australian Embassy in Thailand and Royal Thai Government.