Experience

Keyhole

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2022 - Present

  -Provide insights that help customers make decisions on how to best achieve their business or technical goals -Collaborate with cross-functional teams to ensure a continual & seamless delivery of services to our customers -Product testing to ensure new features are in their optimal state to release to clients -Understand & advocate clients' needs & provide internal feedback on how we can better serve them. -Orchestrate activities related to onboarding & conducting quarterly client check-ins with regular service reviews/meetings -Closely monitor the health of our customer relationships, predicting/navigating challenges & finding solutions that increase satisfaction & retention -Review & build Customer Success Plans to drive adoption, growth, & retention -Identify & develop expansion opportunities -Developing & building strong rapport with new and existing clients Show less



AWM Alliance Real Estate Group Ltd.

• Canada
• Real Estate
• 1 - 100 Employee

• Strata Manager

  • May 2017 - Apr 2022

  -Manage and supervise the transition of new properties from developers and other management companies-Facilitate training and onboarding of incoming property managers-Provide administrative aid to the Executive Team for new development consultations-Oversee tracking of various projects through the use of Monday.com-Part of a team of 4 for the review and implementation of platforms-Create interim and annual budgets for strata corporations-Collaborate with up to 10 different councils with maintenance and management of their strata corporation-Negotiate terms/conditions on behalf of all councils regarding various services provided to their respective corporations-Enforcement of the Strata Property Act and the bylaws of each specific corporation-Prepare agendas and complete minutes for every general and council meeting-Coordinate and address after-hours emergencies Show less

• Client Care Officer

  • Oct 2016 - May 2017



Efcon Inc.

• Port Coquitlam

• Administrative Assistant

  • Oct 2010 - Mar 2016

  -Provided administrative support to staff and general manager -Handled customers’ concerns and inquiries -Responsible for processing and tracking deliveries and orders -Provided administrative support to staff and general manager -Handled customers’ concerns and inquiries -Responsible for processing and tracking deliveries and orders



Witso Art Co., Ltd

• Design Services
• 1 - 100 Employee

• Office Administrator

  • Jun 2014 - Aug 2014



SFU Canadianized Asian Club

• Events Services
• 1 - 100 Employee

• Co-Director of the Annual Members Appreciation Night/Coordinator

  • Sep 2011 - Apr 2014

  Co-Director of Members Appreciation Night: -Organizer for the 11th annual Members Appreciation Night team -Head of the Entertainment Committee -Oversaw two other committees (Promotion & Decoration) -Responsible for gathering prizes for the event -Provided constant updates to all executive members on the progress of the event Coordinator of External Relations (2013-2014) -member of the organizing team for the 8th annual Ski-Trip -helped acquire sponsors -helped organize smaller events relating to the 8th annual Ski-Trip -organized other external events that took place outside of SFU Coordinator of Community (2012-2013) -helped organize numerous charity events that occurred both on campus & off campus (SFU) -represented CAC whilst volunteering at the food bank Show less