Experience

WCI - Work, Community, Independence

• United States
• Individual and Family Services
• 1 - 100 Employee

• Direct Support Professional

  • May 2021 - Present



Sorenson Communications

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Engineer

  • May 2016 - Apr 2019

  - Resolve technical support and customer service issues received through VP, email, telephone and other contact methods. - Explain Sorenson video phone features and benefits to customers - Use ASL/English effectively to communicate with the Deaf, Hard of Hearing and Hearing users of VRS services. - Provide technical assistance to Sorenson VRS customers. - Provide support for the functionality and features of all Sorenson products and services. - Be able to understand and follow instructions/procedures - Demonstrate excellent customer service skills. Show less



New Hampshire National Guard

• United States
• Telecommunications
• 1 - 100 Employee

• Information Technology Specialist

  • Jun 2015 - Aug 2015

  - Provided OS Image build and installed software. - Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Provided OS Image build and installed software. - Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.



New Hampshire National Guard

• United States
• Telecommunications
• 1 - 100 Employee

• Information Technology Specialist

  • Jun 2014 - Aug 2014

  - Set up equipment for employee use. - Performing or ensuring proper installation of cable, operating systems, and appropriate software. - Installed and performed minor repairs to hardware, software, and peripheral equipment by following installation specifications. - Contributed to team effort by accomplishing related results as needed. - Set up equipment for employee use. - Performing or ensuring proper installation of cable, operating systems, and appropriate software. - Installed and performed minor repairs to hardware, software, and peripheral equipment by following installation specifications. - Contributed to team effort by accomplishing related results as needed.



New Hampshire National Guard

• United States
• Telecommunications
• 1 - 100 Employee

• Information Technology Specialist

  • Jun 2012 - Aug 2012

  - Troubleshoot and repaired a hardware problem, software problem, network connectivity problem, user account/password problem, DAR (Data at Rest) encryption software problem, Common Access Card (CAC) or CAC account problem, CPR (CAC Pin Reset) problem. - Analyzed and corrected Data in Applications used in IT Management. - Troubleshoot and repaired a hardware problem, software problem, network connectivity problem, user account/password problem, DAR (Data at Rest) encryption software problem, Common Access Card (CAC) or CAC account problem, CPR (CAC Pin Reset) problem. - Analyzed and corrected Data in Applications used in IT Management.