Head of Projects & Sustainability

• Feb 2023 - Present

Head of Operations

• Apr 2021 - Present

Project Development Manager

• Nov 2020 - Present

Developing of operational plans, ImplementationProgress and Monitoring and Evaluation of funding for multiple projects including rural Organic Farming and othersCapacity BuildingBudget Management & PlanningLogistical SupportProblem SolvingPeople Management

Chef/First Mate

• Apr 2019 - Apr 2021

Crew couple working as Chef/First Mate and Captain Cooking breakfast, lunch and three course dinners daily for 10 guest charters including special dietary requirements Interior management, cash control, provisioning, inventories, reporting Handling snorkel gear and assisting with water sports Deckhand, tender driving, anchor, mooring Turn around, cleaning of interior Cocktails and service Crew couple working as Chef/First Mate and Captain Cooking breakfast, lunch and three course dinners daily for 10 guest charters including special dietary requirements Interior management, cash control, provisioning, inventories, reporting Handling snorkel gear and assisting with water sports Deckhand, tender driving, anchor, mooring Turn around, cleaning of interior Cocktails and service

Country Director

• Apr 2018 - Apr 2019

- Planning, directing and coordinating the administrative, operational and strategic direction of Projects Abroad South Africa- Maintaining effective communication between staff, project partners, volunteers and overseas offices- Annual and monthly strategy, implementation and progress meetings- Manage all staff and ensure quality outcomes to all partners- Coordinate all human resource related functions including recruitment, staff evaluation, staff development and disciplinary proceedings- Organize and coordinate office operations and procedures in order to ensure organizational effectiveness and efficiency- Create and manage monthly budget for operational expenses in collaboration with Head Office Coordinator, CFO and finance team in Mongolia- Ensure each new volunteers is welcomed properly and feels safe and secure during and after induction- Liaise with partners and form strategic working relationships for the future growth and development of Projects Abroad South Africa- Research and investigate new project areas for strengthening and diversity of South African projects- Represent Projects Abroad South Africa at meetings, workshops, seminars, presentations, interviews as necessary.- Coordinate all projects and staff in Cape Town- Handle all problems and complaints Show less

Operations Manager - South Africa

• Feb 2018 - Apr 2018

Head of Administrative Services

• Mar 2017 - Jan 2018

- Streamlining and working on improvements for our international travel, payments and visa teams on our central management system.- Monitor workload within each team- Ensure all updates and staff changes reflect correctly on central systems and are circulated to offices abroad- Monitor all human resources and leave approval matters for current staff- Recruit new staff for any travel, payments or visa vacancies- Provide and create training schedules for all new admin services staff- Hold bi-weekly management and team leader meetings- Sit in on all team meetings - Monitor all admin services reports- Liaise with head office staff in the UK about any changes and keep them updated at all times- Assist with any emergency procedures for our international volunteers- Manage and keep abreast of all informational audits on our file manager system- Project management - oversee and arrange pilot projects for improvements Show less

Team Leader and Volunteer Advisor/ Relationship Manager

• Jan 2014 - Feb 2017

• Advisor to foreign volunteers visiting Bolivia, Argentina and Fiji (projects include human rights, nutrition, conservation, care, community and teaching). • Team leader to a team of advisors, assisting with operational system (CMS) and local destination issues.• Provision of training to new and current employees.• Focus on customer relations and communications, social media for destinations, managing volunteers’ expectations and ensuring their skills and language ability are appropriate.• Development of guidelines, impact reports, webinars and handbooks for various projects. • Managing communication using various social media platforms.• Visited Fiji, Bolivia and Argentina to assess and audit all enhance ability to prepare volunteers& better processes between offices. • Emergency phone duty over busy season and holidays.• Initiated recycling at our offices and am involved in arranging office functions, team building and staff exercise groups.• Currently initiating a socio-environmental pilot project focusing on access to water and water conservation in Imizamo Yethu, Hout Bay. Show less

Quality Assessor

• May 2012 - Dec 2013

Worked as a quality assessor for various customer service call centres. I monitored and evaluated communications quality and reported back on each customer service host in order to provide better training and skills in client communications. Worked as a quality assessor for various customer service call centres. I monitored and evaluated communications quality and reported back on each customer service host in order to provide better training and skills in client communications.