Justine Lecerf
National Operations Trainer at Campus Support- Claim this Profile
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Topline Score
Bio
Credentials
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SheCodes Basics
SheCodesApr, 2023- Oct, 2024 -
Certified Analytics Professional (CAP) Cert Prep 1-4
LinkedInFeb, 2023- Oct, 2024 -
Certified Analytics Professional (CAP) Cert Prep 5-7
LinkedInFeb, 2023- Oct, 2024 -
Succeeding in DevOps
LinkedInJan, 2023- Oct, 2024 -
Getting Started with PowerBI
LinkedInJan, 2023- Oct, 2024
Experience
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Campus Support
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Canada
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Education Administration Programs
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100 - 200 Employee
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National Operations Trainer
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Jul 2023 - Present
Knowledge Management: • Design, develop, and implement workshops and training with updates to employees on company goals and department procedures• Strategic planning in developing and implementing plans and goals for training and development on a national level • Answering employees’ job-related questions to enhance their knowledge and skills • Foster a culture of continuous learning and knowledge sharing within the organization, emphasizing transparency and communication at the forefront • Performing administrative duties, such as editing, updating, and composing information in training manualsTalent Development: • Monitoring employees’ progress through data-driven analysis of reporting to provide feedback and assist with continuous improvement on individual role KPIs• Identify gaps and training requirements within the organization • Needs Assessments through evaluation and measurement to strategize and assess process efficiency • Research employee training trends and tactics to determine effective training methods and learning styles • Communicating with employees to gain frontline insight and feedback• Collaborate with key department leadership to understand training needs that align with company goals • Select, book, and schedule appropriate resources to conduct training sessions Show less
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At Risk Coordinator - National Operations
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May 2022 - Jul 2023
• Train and Evaluate 41 campuses nationally on At-Risk policies, best practices, and procedures • Defining key areas of risk and deficiencies in training based on various reports • Drive student success by coaching campus directors, student services, and career services on methods to ensure successful student outcomes and provide ongoing support through key success metrics • Monitoring and measuring refund log compliance to ensure campuses are adhering to compliance policies • Analyze campus metrics through various reports to monitor attrition trends • Improve retention through the development and implementation of training programs and workshops to ensure the effective use of policies and procedures in student success on a national level• Using Data Analysis techniques to monitor student success by campus, region, and brand • Contribute key information deliverables on report developments and improvements through Learning Management Software• Provided training on how to generate and use various supportive reports through LMS• Ensuring campuses adhere to compliance policies set by the ministry of education regulators and in accordance with operations objectives • Lead monthly academic meetings in strategizing better optimization of curriculum and student experience • Reporting directly to Vice President and Associate Vice President Show less
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Education Coordinator
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Jan 2021 - May 2022
• Team Lead for a program of approximately 450 students and 15 staff. • Hired, trained, supported, monitored performance and coached Student Services, Education Administrative Assistants, Instructors, and Teaching Assistants, leading multiple staff to promotions• Addressed escalated student concerns• Assisted in the development of key business and operational processes and strategies in the campus startup phase• Helped with the curriculum overhaul and development of outlines, updating textbook options and resources for the academic’s team• Maintained the best attrition rate in the department for multiple quarters • Created academic schedules; found opportunities for students to retake classes where needed and coordinated 3rd party certificates • Review at-risk reports and created plans of intervention, supporting students with organizational and time management concerns • Assessing advanced standing credits from other institutions, transferability, and prior student return processes Show less
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Student Services Administrator
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Oct 2020 - Jan 2021
• First point of contact for students for administrative, technical, and motivational concerns• Sent welcome packages and provided orientation to new students, responsible for enrolling student schedules • Monitoring student attendance and academic progress, ensuring students have support where needed to be successful in their academic journey• Provided interventions and solutions to students at risk academically
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Greenfield Benefits Inc.
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Canada
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Insurance
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1 - 100 Employee
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Claims Adjudicator
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Jul 2019 - Jul 2020
• Ensuring claims are adjudicated accurately by standards set by the Canadian Revenue Agency • Closing and completing claim batches and providing clients with an explanation of benefits statements • Adjudicating wellness accounts with eligibility requirements set by employers • Completing all required Quickbooks duties such as invoicing, cheques, and bank transfers • Adding new employees to benefit plans, providing necessary claim information and guidance • Generating individual insurance quotes Show less
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Parallel Chiropractic & Wellness Centre
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Canada
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Medical Practices
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1 - 100 Employee
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Adminstrative Coordinator
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Mar 2017 - Apr 2019
• Administrative duties, including client care, scheduling, phone calls, and email requests. • Efficient file maintenance, including transfer of report of findings. • Archived 20 years of inactive patient charts • Helped with the implementation and change process of a new billing system after 20 years. • Provide monthly patient statistics and therapist projections. • Trained on MVA billing, payment processing and verifying insurance requests. • Administrative duties, including client care, scheduling, phone calls, and email requests. • Efficient file maintenance, including transfer of report of findings. • Archived 20 years of inactive patient charts • Helped with the implementation and change process of a new billing system after 20 years. • Provide monthly patient statistics and therapist projections. • Trained on MVA billing, payment processing and verifying insurance requests.
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Office Manager
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Mar 2012 - Dec 2016
• Responsible for all administrative duties, including client care, scheduling, phone calls, and requests • Management of all hiring, and training of staff including the oversight of internships • Created, maintained, and implemented policy and procedure manual • Inventory management and maintaining stock, accounts payable, and receivable • Approving therapist invoices for accurate details and submission • Reports reflecting clinic growth and loss • Responsible for all administrative duties, including client care, scheduling, phone calls, and requests • Management of all hiring, and training of staff including the oversight of internships • Created, maintained, and implemented policy and procedure manual • Inventory management and maintaining stock, accounts payable, and receivable • Approving therapist invoices for accurate details and submission • Reports reflecting clinic growth and loss
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Education
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2011 - 2013
Mount Royal University
Bachelor's degree, Journalism
Community
