Justine Higgins

Travel Manager at Stage and Screen Travel Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area, AU

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Bio

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Credentials

  • Programming Foundations: Fundamentals
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Most Improved Consultant- 3rd 2015/2016
    Flight Centre Travel Group
    Jul, 2016
    - Nov, 2024

Experience

  • Stage and Screen Travel Australia
    • Australia
    • Travel Arrangements
    • 1 - 100 Employee
    • Travel Manager
      • Apr 2022 - Present

  • Inspiring Vacations
    • Australia
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Dedicated Support Agent / Travel Specialist
      • May 2019 - May 2020

      Excellence in Customer Service ● Complying and implementing company procedures and meeting set objectives ● Conflict Resolution ● Comprehensive knowledge of systems (Sabre and Zendesk) ● Building rapport with clients ● Driving and facilitating sales to meet business targets ● Dedicated Customer one on on support and managing individual trip portfolio’s ● Constructing and issuing airfares ● Working as part of a team and autonomously from home ● Incident Response Specialist (Covid-19 Dedicated Team) Show less

  • Flight Centre Travel Group
    • Australia
    • Travel Arrangements
    • 700 & Above Employee
    • Assistant Manager
      • Sep 2010 - May 2019

      Duties ● Excellence in Customer Service ● Complying and implementing company procedures and meeting set objectives ● Managing Staff and operation of store ● Staff development, coaching and training ● Meeting sales targets ● Marketing and increasing clientele in an established and new business. ● Banking and Financial duties including handling of cash, statements, ongoing business reconciliation and monthly business close off. ● Conflict Resolution ● Comprehensive knowledge of complex systems and programs including Galileo and Sabre. ● Building rapport with clients and wholesalers ● Staff/Management meetings, goal planning and reviews ● Yearly and Quarterly Business Plans Show less

  • JB Hi-Fi
    • Australia
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Software Manager(Music Department)
      • Aug 2007 - Sep 2010

      Duties • Customer Service • Managing staff and department • Organising and Merchandising Stock • Cleaning • Handling Customer Complaints and • Queries • Re-Stocking • Processing Stock • Organising and Implementing Returns • Ordering of Stock • Stock take • Having a comprehensive knowledge on Music genres and styles Duties • Customer Service • Managing staff and department • Organising and Merchandising Stock • Cleaning • Handling Customer Complaints and • Queries • Re-Stocking • Processing Stock • Organising and Implementing Returns • Ordering of Stock • Stock take • Having a comprehensive knowledge on Music genres and styles

Education

  • Victoria University
    Certificate 4 in Cyber Security, Information Technology
    2020 - 2021
  • Franklyn Scholar
    Diploma of Management, Business Administration and Management, General
    2013 - 2013
  • Franklyn Scholar
    Certificate 3 in Tourism, Tourism and Travel Services Management
    2011 - 2011
  • Strathmore Secondary College
    Victorian Certificate of Education, VCE
    2003 - 2004

Community

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