Experience

NanoString Technologies, Inc.

• United States
• Biotechnology Research
• 500 - 600 Employee

• Information Technology Solutions Architect

  • May 2022 - Present

  Remote

• EQMS Administrator

  • Sep 2021 - May 2022

  Remote Provide all aspects of technical support and performing tasks related to continuous improvements of all threee QMS systems including end-user support, issue resolution, password resets, and user account management. • Developed and maintained items in the eQMS such as access controls (permission sets), field and workflow system configurations, upgrades, and patch installation. • Implemented numerous internal audits to ensure compliance between all eQMS systems • ETQ to MasterControl… Show more Provide all aspects of technical support and performing tasks related to continuous improvements of all threee QMS systems including end-user support, issue resolution, password resets, and user account management. • Developed and maintained items in the eQMS such as access controls (permission sets), field and workflow system configurations, upgrades, and patch installation. • Implemented numerous internal audits to ensure compliance between all eQMS systems • ETQ to MasterControl migration project lead providing respective cost and gap analyses as requested.



Renown Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Information Technology Quality Assurance Analyst

  • Feb 2020 - Jul 2021

  Reno, Nevada, United States Reviewed, analyzed, and tested document system specifications. Worked with the internal development team to troubleshoot and resolve bugs, ensuring quality throughout the software development lifecycle while working with cross-functional teams. • As Lead Salesforce Testing coordinator for a highly visible project, developed Quality Assurance and User Acceptance Testing scripts and maintained test plans within an Agile development environment. • Designed and implemented reporting… Show more Reviewed, analyzed, and tested document system specifications. Worked with the internal development team to troubleshoot and resolve bugs, ensuring quality throughout the software development lifecycle while working with cross-functional teams. • As Lead Salesforce Testing coordinator for a highly visible project, developed Quality Assurance and User Acceptance Testing scripts and maintained test plans within an Agile development environment. • Designed and implemented reporting dashboards for the development team, utilizing Azure Analytics and PowerBi to automate reporting. • Identified User Acceptance Testing (UAT) process improvement opportunities and worked with stakeholders to explore their viability and deployed time efficient and effective solutions allowing for an increase in Stakeholder feedback and identifying high to medium severity bugs by 80%. • Created detailed documentation for new processes and updated existing knowledge-based articles. • Identified current Change Management processes and workflows to be integrated within ServiceNow IT Business Management System. Show less



Richard Joseph Construction, INC.

• United States
• Construction
• 1 - 100 Employee

• Operations Specialist

  • Jan 2019 - Feb 2020

  Reno, Nevada Area Improved current systems and processes through identifying evolving technologies. Conducted project life cycle management and other relevant operations. Provided recommendations for improvements in daily/weekly reports, documents, and technical briefings. • Conceptualized and implemented department matrices, policies, procedures, storing procedures, and training material. • Assisted project management as needed including project tracking, purchasing, and customer relations… Show more Improved current systems and processes through identifying evolving technologies. Conducted project life cycle management and other relevant operations. Provided recommendations for improvements in daily/weekly reports, documents, and technical briefings. • Conceptualized and implemented department matrices, policies, procedures, storing procedures, and training material. • Assisted project management as needed including project tracking, purchasing, and customer relations. • Provided reconciliation and analysis of committed costs via Sage 1.0 for multiple projects with an average of $1.7M per project. Show less



Panasonic USA/Atlas Consulting

• Quality Management Systems Engineer Consultant

  • Aug 2018 - Jan 2019

  Tesla Gigafactory, Sparks, Nevada Performed defect root cause analysis found within the eQMS software, documented, and tested respective resolutions. Worked closely with the manufacturing, quality and training departments gathering business requirements, documentation development, and business configurations based on ISO9001 requirements and continuous internal improvements. • Developed, implemented, maintained, and troubleshooted SQL based IQS Enterprise Quality Management System based on AS9100 and ISO9001 quality… Show more Performed defect root cause analysis found within the eQMS software, documented, and tested respective resolutions. Worked closely with the manufacturing, quality and training departments gathering business requirements, documentation development, and business configurations based on ISO9001 requirements and continuous internal improvements. • Developed, implemented, maintained, and troubleshooted SQL based IQS Enterprise Quality Management System based on AS9100 and ISO9001 quality standards. • Analyzed Data and created custom eQMS reports from SQL database extraction. Show less



H&T Nevada, LLC

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Quality Consultant/Data Analyst

  • Oct 2016 - May 2018

  Tesla Gigafactory, Sparks, NV Supervised and scheduled five quality technician personnel, gathered, and analyzed manufacturing data ensuring compliance of customer standards and controls for continuous quality improvements. Analyzed winSPC system requirements, managed development specifications to create and execute detailed test plans and verified bug fixes. Approved results documentation and tracking system updates. • Successfully managed internal and external ISO 9001 audits, Non-Conformance Reporting, CAPA… Show more Supervised and scheduled five quality technician personnel, gathered, and analyzed manufacturing data ensuring compliance of customer standards and controls for continuous quality improvements. Analyzed winSPC system requirements, managed development specifications to create and execute detailed test plans and verified bug fixes. Approved results documentation and tracking system updates. • Successfully managed internal and external ISO 9001 audits, Non-Conformance Reporting, CAPA, customer complaints, KPI, quality metrics reports, and Pareto charts. • Gathered, analyzed, and summarized production data via custom built reports supporting production with opportunities to improve current process workflow efficiency and accuracy. Show less



Arrow Electronics, Inc

• Quality Document Control Specialist

  • Jul 2013 - Sep 2016

  Reno, Nevada Area Promoted from Human Resources Administrator to Quality Administrator/ESD Coordinator to Quality Document Control Specialist. Recommended process/customer service improvements, innovative solutions, and policy changes. Facilitated and audited all aspects of document control to follow ISO9001 Document Control policies and procedures within Arrow’s Oracle Content Server and intranet websites. • Implemented, tested, and troubleshooted the document control and employee training modules within… Show more Promoted from Human Resources Administrator to Quality Administrator/ESD Coordinator to Quality Document Control Specialist. Recommended process/customer service improvements, innovative solutions, and policy changes. Facilitated and audited all aspects of document control to follow ISO9001 Document Control policies and procedures within Arrow’s Oracle Content Server and intranet websites. • Implemented, tested, and troubleshooted the document control and employee training modules within the ETQ quality and compliance management software. • Gathered, analyzed, and summarized ETQ (QMS) based quality data to support corrective action investigations to include conversion of excel-based quality metrics within Qlik Sense.

• ESD & Calibration Coordinator

  • Oct 2011 - Oct 2013

  Reno, Nevada Area • Project Manager of quarter of a million ESD 700 sq./ft flooring project. • Scheduled, audited, and troubleshooted all aspects of a 450k sq. ft Reno PDC and Programming Center Electrostatic Discharge (ESD) program while complying to quality standards AS9120, ISO9001, ANSI/ESD S20.20, and JESD 625 specifications. • System administrator to include installation of upgrades and troubleshooting of Maintenance Connection Management Software. ▪ Managed calibration program while complying… Show more • Project Manager of quarter of a million ESD 700 sq./ft flooring project. • Scheduled, audited, and troubleshooted all aspects of a 450k sq. ft Reno PDC and Programming Center Electrostatic Discharge (ESD) program while complying to quality standards AS9120, ISO9001, ANSI/ESD S20.20, and JESD 625 specifications. • System administrator to include installation of upgrades and troubleshooting of Maintenance Connection Management Software. ▪ Managed calibration program while complying with ISO9001 calibration requirements.

• Human Resources Administrative Officer

  • Apr 2008 - Oct 2011

  Reno, Nevada Area • Assisted HR project team members with testing, staging, custom report creation, and training of HRIS Workday Workforce software and supported day-to-day activities for HR Business Partners, recruiting, payroll, workers compensation, LOA, and other related functions based on federal, state, and corporate HR policies and procedures. ▪ Implemented PeopleSoft time clocks resulting in savings of over $7,250 and 300 hours annually. • Saved $7k and 300 hours annually be implementing… Show more • Assisted HR project team members with testing, staging, custom report creation, and training of HRIS Workday Workforce software and supported day-to-day activities for HR Business Partners, recruiting, payroll, workers compensation, LOA, and other related functions based on federal, state, and corporate HR policies and procedures. ▪ Implemented PeopleSoft time clocks resulting in savings of over $7,250 and 300 hours annually. • Saved $7k and 300 hours annually be implementing PeopleSoft time clocks, as well as a savings of 104+ hours by implementing an ADP payroll distribution process. • Successfully managed bi-weekly and weekly payroll for 500+ employees and 60+ temporary employees. • Administrator of local applicant tracking systems to include iCims, Vurv, Clear Performance, and Workday while assisting with the hiring of 125+ employees and 125+ terms, including an on-site job fair for 200+ applications.



Granite Crest, Inc. /Accountemps

• Office Manager/Full Charge Bookkeeper

  • Mar 2006 - Mar 2008

  Reno, Nevada Area ▪ Provided Office Managerial support of seven limited liability corporations within one central office and one remote office. ▪ Completed all cycles of A/R and A/P. ▪ Prepared financial statements, forecasts and other accounting specific reports. ▪ Executive Administrator to President and Vice President.



First Health Services Corporation/Accountant's Inc

• System Administrator

  • Jul 2004 - Mar 2006

  Reno, Nevada Area ▪ Resolved and responded to daily Help Desk tickets related to imaging systems. ▪ Supervised and trained four health claims data entry clerks to comply with the Imaging System standards. ▪ Administered, upgraded, and troubleshot First Health imaging system.



University Inn of University of Nevada, Reno

• Office Manager/IT Technician

  • Jan 2001 - Jun 2004

  Reno, Nevada Area • Executive Administrator to General Manager. • Acted as Professional Search Coordinator to solicit candidates and assisted GM with the recruitment of professional, classified, and student positions. • Worked with employees and managers regarding performance issues, complaints, and labor relations in compliance with University, UCCSN, and state policies. • Created server and PC policies and procedures for disaster recovery. • Maintained A/P, payroll, and personnel… Show more • Executive Administrator to General Manager. • Acted as Professional Search Coordinator to solicit candidates and assisted GM with the recruitment of professional, classified, and student positions. • Worked with employees and managers regarding performance issues, complaints, and labor relations in compliance with University, UCCSN, and state policies. • Created server and PC policies and procedures for disaster recovery. • Maintained A/P, payroll, and personnel records. • Configured, maintained, and troubleshot Windows 2000 Server and all Novell networked personal computers on-site with operating systems ranging from Win ’95 to Win XP Professional. • Assisted in the upgrade and training of property management system (PMS) – Epitome - Hotel Information Systems. • Configured, maintained, and troubleshot software including Microsoft Office ’97 to Office 2003, FileMaker, SQL client, Lotus Notes R5, and various third-party applications • Facilitated a corporate motivational program, FISH • Responsible for purchasing of all hotel supplies and hotel computer-related equipment • Monitored expenditures and assisted General Manager with annual budgeting and other required reporting Show less